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July 2025 by Peter Horton
Look at the quality of their West Elm brand’s furniture. This is what you can expect from a WS company. $2,400 bed and it doesn’t even come with enough screws. Their white glove service people just left with my bed against the wall and the bed unfinished.
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May 2025 by Gaby Fox
Tommy is so helpful and nice!!
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April 2025 by Emily Sobie
The people who work here at the worst.
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February 2025 by Ed Skhisov
Horrible service, do not patronize!
We have signed up for their pizza making presentation on Sunday morning at 11am. When we showed up, after paying for parking, we were told that demonstration was canceled because no one signed up. We showed the salesperson a reminder email from the day before. She said it was a computer glitch, and in any case, the chef called in sick. No apology, no offer of coupon, nothing. She did not even point us in the direction of pizza dough section. But she demeaned us, pointing out couple of times that the point of the demonstration is to sell product, as if we are some sort of moochers. Absolutely horrible service. Obviously, we are not coming back to WS. Please, do not shop there!
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December 2024 by Sara Bowman
A shame that multiple, unengaged employees couldn’t be bothered to help us at any point. We were looked at or walked past several times as they continued conversations with each other. I would have understood if everyone was with other clients, but they weren’t. When we approached and enquired about the cookware and any Black Friday deals, we were answered with a curt, “no deals,” and left to continue exploring the attributes on our own. A shame since we ended up buying our Hestan pan online, for $50 cheaper, and will avoid this location in the future.
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September 2024 by Sharon L
Had a great experience here!
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July 2024 by Andi Oliveira
Krista was wonderful helping me with a return before picking up a different alternative to the product I was looking at. Honestly, nothing like personal interactions with kind people that want to be helpful! Thank you, Krista - Cherry Creek Mall store.
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July 2024 by James Chowdry
Max was super helpful today when selecting new pots and pans.
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February 2024 by Joel Miramontes
I was the only customer in the store for 15 minutes. I stood next to some product I wanted to purchase and waited so that the cashiers can finish their conversation. After waiting there for a while I was still not helped. I guess I’ll have to go to a different retailer for the purchase. Thanks for nothing.
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February 2024 by david stewart
Still the best kitchen store that I know of. We were searching for induction pans and the staff person here was super helpful. They had a great selection of electric kettles as well.
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December 2023 by Dan Vanderhorst
Outstanding example of the brand. Very helpful staff. Excellent selection of kitchen related items. High quality means that the prices aren't the lowest however, the cookware you buy will last a lifetime. Highly recommended!!
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December 2023 by Maureen Lucey
Just left this store in tears after my daughters and I walked up to get the cider being offered. The woman working actually yelled at us. I’m not sure of the exchange she had with the people in front of us but she was clearly frustrated and raised her voice saying “this just isn’t going to work”. I gathered that cider needed to be refilled and then brought to temperature but she didn’t communicate that at all. Disappointed with the treatment and I won’t be back.
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October 2023 by Jim Reilly
Great and unusual items, but pricey
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October 2023 by Patrick Henigan
There’s nothing more stressful in this world for me than shopping for other people’s gifts. Two people here were so friendly and helpful. Really appreciate the effort and service.
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October 2023 by Jeff Cramer
Pelar was so PATIENT AND HELPFUL when we were shopping for a new coffee maker. Extremely knowledgeable and friendly - she knows Jura machines and made us each a sample. Thank you Pelar!!!
