-
February 2024 by Joel Miramontes
I was the only customer in the store for 15 minutes. I stood next to some product I wanted to purchase and waited so that the cashiers can finish their conversation. After waiting there for a while I was still not helped. I guess I’ll have to go to a different retailer for the purchase. Thanks for nothing.
-
February 2024 by david stewart
Still the best kitchen store that I know of. We were searching for induction pans and the staff person here was super helpful. They had a great selection of electric kettles as well.
-
December 2023 by Dan Vanderhorst
Outstanding example of the brand. Very helpful staff. Excellent selection of kitchen related items. High quality means that the prices aren't the lowest however, the cookware you buy will last a lifetime. Highly recommended!!
-
December 2023 by Maureen Lucey
Just left this store in tears after my daughters and I walked up to get the cider being offered. The woman working actually yelled at us. I’m not sure of the exchange she had with the people in front of us but she was clearly frustrated and raised her voice saying “this just isn’t going to work”. I gathered that cider needed to be refilled and then brought to temperature but she didn’t communicate that at all. Disappointed with the treatment and I won’t be back.
-
October 2023 by Jim Reilly
Great and unusual items, but pricey
-
October 2023 by Patrick Henigan
There’s nothing more stressful in this world for me than shopping for other people’s gifts. Two people here were so friendly and helpful. Really appreciate the effort and service.
-
October 2023 by Jeff Cramer
Pelar was so PATIENT AND HELPFUL when we were shopping for a new coffee maker. Extremely knowledgeable and friendly - she knows Jura machines and made us each a sample. Thank you Pelar!!!
-
March 2023 by Jay S.
Ordered 3 pizzas on feb 8th to be shipped to Arlington, Tx. I was very careful of making this clear. They sent them to me instead. When I called to clear this up the lady had a chip on her shoulder. After TRYING to communicate with the lady she hung up on me. the purchase was $172 and want a refund and or shipped to correct address.
-
January 2023 by AbductedLion
Meh, is all I can say. I didn't see anything to write home about. We helped a lady with a question because the sales staff were not paying attention because they were too busy talking to each other about what they did for lunch or something.
-
December 2022 by Paul Kamber
Great service. Got to reminisce about a friend who's no longer here. The customer service rep was excellent. I didn't feel bad what I wanted but I'll be back.
-
September 2022 by Anthony Tortuga (UkeArie)
Quite the place if you're looking to up your cooking or baking game. You'll find small appliances, cook wear, even some food products and condiments. Staff are friendly and helpful. My biggest issue was the lack of walking space between islands. Aisles are hard to navigate, but that's just how stores are.
-
July 2022 by Ruth G.
I had a very, very strange experience here yesterday July 3rd. I went to WS to get a refill of my dish soap and counter spray. I go to the register and my total was ~$36. I went to pay with a $100 bill to break my change, and the cashier (who was kind, but apathetic), asked his supervisor for the bill marked to test its authenticity (no problem!). The supervisor then made this a whole show. I even offered a different, newer $100 bill and even card because he seemed like it was the biggest ask to get a bill marker, which again, I understand, but why not just supply your cashiers with them? He proceeded to make these slight comments about my bill when I even offered to pay with a different bill or card. He basically made this a whole issue when I even used two different methods to mitigate his attitude. Finally, I said after 4 times I can pay with card and all he said was "well it's ONLY $36, maybe buy something else or use your card." WHAT?! Likeeeeee please. Lose the ego. It's Williams Sonoma. Not the Met Gala, sir. He rolls his eyes after he's done saying this, then turns away and proceeds to talk to the woman supervisor that was standing there giving me side eye the whole time. That woman supervisor then said "sorry about that" and laughs with a side eye at me. Like do you Not want me to buy your products? Because this has really been quite a terrible experience and I wish I just had walked out. Literally being treated like trash after offering two other forms of payment to help out the situation as a customer? What is this? This was around 2pm. Whoever that male manager was needs to be retrained in his customer relations. And possibly even go back to grammar school to actually have full sentence comprehension.
-
May 2022 by Irina S.
Had a lovely conversation with Pelar and one other lovely person about Brooklyn NY and air fryers, she gave me insight on convection ovens and sold me something I didn't even know was an option. I'm glad I came in, it was a pleasant experience where I felt welcomed.
-
May 2022 by Sylvia Shutes
Fun little shop. Staff is very friendly and helpful
-
April 2022 by Marie L.
Gordon was awesome during my recent trip to the store! He was attentive and answered all of the questions that I had and helped me find exactly what I needed for my new home :) will be back to visit thanks again Gordon!
