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January 2024 by Basil Shah
Stay away!! T-mobile should stop misrepresenting these stores as if they’re Corporate Stores. In reality, they’re an individual franchise and have zero expertise or ability to help you beyond upselling you services you don’t need. My father was trying to transition from an android phone to an iPhone and they sold him a phone without sufficient memory. They also sold him 3 additional services and claimed it would only be $4 more when they were each $15. When he went back to exchange for another phone they refused to waive the restocking fee even though it was 100% their fault. They also claimed that he could use iCloud to offload his photos, which is factually inaccurate. My father is a 20yr T-Mobile customer and in his 70s. These “T-mobile” stores are predatory and take advantage of people and the whole experience has us wondering why we should remain customers.
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January 2024 by Grand Poobah
Dude helped me out super fast and was very cordial on New Year’s Day!
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October 2023 by Kristen K
I came in today as AT&T customer and left a T•MOBILE gal. I’m so excited for this switch over. Antoine helped me with switching everything over, made it seem so easy. He was patient with me, as I was indecisive about which phone/color I wanted. I’ll recommend this store to all of my friends! Thank you!
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September 2023 by Hilary April
Kudos to Xavier and Antoine these guys should be making at least $25/hour. As knowledgeable as the corporate employees at the Alameda Ave store in Lakewood !
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August 2023 by eric ojala
DO NOT GO HERE!!!Scam: T-Mobile in DillonManager lied and screwed up 8 ways. EIGHT!Called the district manager who told me his employee did nothing wrong.#1 Told me he was “throwing in a case and screen cover” with my purchase. When I asked him later to make sure it was free he said it would not cost me anything. When I pressed asked again if their free and he finally said no but would not cost a anything today and my phone case and screen could be financed. Totally lied!#2 Told me he would take off the $35 activation fee if I bought a $40 case. I called T-Mobile and was told this was a lie. He did not take it off after I bought the case.#3 Said I would get a free Apple Watch if I buy a new iPhone. When I called T-Mobile they said I was charged $99 for the watch. When I went back in he said he “forgot” to tell me about the rebate that I have to fill out.#4 Didn’t set up the Apple Watch. T-Mobile said they are always supposed to set up the watch in store.#5 Told me I was getting $200 off the phone with my trade in. I called T-Mobile and they said it should be $350.#6 I was supposed to get $200 for the trade in and he said I would only get $130 and $70 later. T-Mobile stayed there is no such thing as $70 later.#7 Put the wrong plan on the Apple Watch and it won’t work. On the phone with T-Mobile now to see if they can fix it.#8 Went back into the store and he put it on the wrong plan a second time.
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July 2023 by Juan José Palacios
This t-mobile was awsome Tommy and antoine were great got me a promotion hooked up with me!! 10 out of 10
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July 2023 by Shari D.
Went in with a phone issue while on vacation. Though they were not able to fix the issue, they did give us a temporary fix until we got home! Great customer service!
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July 2023 by Caron Shake
The staff Tommy, Jose and Antoine were all so helpful and fabulous to work with. They answered all our questions and helped set up our purchases. Top notch. Dr Caron Shake.
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July 2023 by Keith Van Iderstine
Antoine and Jose, were both friendly and helpful. They were able to answer my questions and helped with setting up my new phone. Would go back again.
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June 2023 by MK Mahoney
We’ve had T-Mobile several years and are pleased with the coverage here and when we travel. The Dillon CO store has been our “go to” for questions and T-Mobile Tuesday Giveaways. Though we had some misleading information last summer from employees when inquiring about new ones, They’ve always been helpful and friendly.Today Tommy was exceptionally honest, and helpful going above and beyond to help us set up our new phones and everything transferred over. Great new manager and we hope to continue with the happy service.
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June 2023 by Thomas Mahoney
Great assistance today getting our new iPhones working and transferred. Tommy was great! Super friendly and helpful.
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June 2023 by Chiller The Killer
Where do I begin? I had my phone for a while and decided, maybe it was time for an upgrade. I went into this store in dillon and the sales guy helping me (forgot his name) was very good at explaining the promotions and new plans they got. When it came down to start the buying process he asked me if i wanted a case and screen cover. I told him not today because I always order those on amazon it’s cheaper. He told me he had to tell his manager and the manager said I wasn’t allowed to buy the phone without any protector or screen cover. Honestly I think thats is pretty wild and d**** I just wantes the new phone. Maybe these guys are trying to get more money but this isn’t the way. Might switch companies if I’m being honest.
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June 2023 by Kelly Garoutte
I lost my phone and had to get a new one . Jose at the T-Mobile in Dillon was super friendly and helpful . He said he was in training and I appreciated that if there was something he needed help with he called his co-worker . Highly recommend this location . Thank you Jose for making this process painless for me as well as being upfront with all costs and options .Kelly
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May 2023 by Garrett Noel
Was having an absolute catastrophe of a day. Smashed my phone whilst hiking with my partner. I needed I quick replacement phone while we were visiting but needed a quality setup as we love taking photos of the majestic vistas. Walked into the shop a complete mess and Maxwell completely smoothed things over. With efficient and friendly service Maxwell procured me a new Galaxy capable of taking all the high def photos I could ever need. And he was kind enough to set me up with a proper phone case because I am klutz (haha!). Thank you Maxwell you are true gem. If I am ever in the area and in need of phone service I know exactly where to go!
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May 2023 by Brew Crew
Great service. I was in and out with my new phone quickly. Friendly staff. All around great experience.
