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February 2024 by Jj Naico
I got some Duratrac Rt installed on my truck the guys did a great job, I got the truck with 18” aftermarket wheels and didn’t know I had the wrong lugs installed. They took care of me and got the right lugs. Well I came back to get another set of lugs for my spacers because they fit awesome and found out I can bring it in as is and don’t need to remove them next time!! ?? thanks guys!!
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February 2024 by Margaret Goff
This has been the third time I have been there to get my tire pressure checked. I have purchased all of my tires from Discount Tire. Up until recently, service has been relatively good. Today I sat there for 15 minutes; I gave up, and I also had an appointment to get to. No one came out to tell me they would be with me shortly, although they did the last two times, even though it was not shortly. I had to wait at least 20 minutes before they did anything. They were not busy, so I really don't understand the lack of communication with me. I think they know they are the cheapest tire retailer in this area, and they can treat people any way they want. They will lose business quickly, guaranteed, if they keep doing this.
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February 2024 by Wesley Linch
Came here to simply get my tires rotated. Sales man said my back tires needed changed out asap even though I just got new ones in August. Went to big O right after and they said all tires were in good condition. Don’t go here unless you want to get swindled.
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February 2024 by Nathan Burford
Quick service. I was able to pre-order studded tires with an appointment to have them installed a few days later. Even a big rush on snow tires due to a recent storm didn't keep them from honoring their appointment.
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January 2024 by R C
Timely service and friendly workers. They found 2 nails in my tire and patched it for no charge!
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January 2024 by Bryan Martinez
Steven and this location were great ! He was so nice and friendly and the location was fast and efficient. Along with that, he was very helpful and knowledgeable. Along with the gentleman who actually did the work on my car. When I picked it up, he was so nice and knowledgeable as well! This location has a great team! I have managed in customer service before and these two individuals executed great customer service! Thank you both for being awesome! I am from out of town and do not resident in Durango Co, with that being said based on how great my experience was, I would travel back for my tire needs and the great customer experience!
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January 2024 by William Fowler
At the last minute before closing I got hooked up , Thanx guys
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January 2024 by Matt Alberts
Good and fast service
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January 2024 by Bryan
Place put two new tires on my suburban never had problems until they replaced my front tires and a couple days later my wheel fell off almost killing me now they won't fix it or hold the crew accountable. Please don't go to this place they don't value human life. I believe it was done maliciously and deliberately
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January 2024 by Ryan Brooks
THEY FORGOT TO TIGHTEN MY LUG NUTS!!! Do not take your car here if you want to continue living. I found out that my back right tire had hand tight lug nuts at the top of Wolf Creek Pass during a winter storm. I heard a loud banging noise with every tire revolution. Despite having studded snow tires, my car was sliding around and I thought we were going to slide into the Rio Grande. I got out to check my tires and noticed that my back right tire was missing a lug nut and the remaining lug nuts were hand tight. I am furious. My whole family was in the car. I am being advised by a lawyer in the family to file a lawsuit.They call it Discount Tire for a reason. They are more concerned with quantity over quality. This is not the first time I have been put back on the road with unsafe tires by Discount. They claim to have rigorous quality control but it’s clearly not being followed. Never again. This whole town will hear my story before this is over. Dispicable.
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January 2024 by Jameson B.
The staff in Durango are great. They're always fair and hard working and got me out of a serious bind with a trailer tire this summer.
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December 2023 by Vera Grandson
Years before I was helped and satisfied with our purchase and customer service everything was a 5 star for 8 years. Today was awful. I called ahead of time for the tires I needed and they said they had them and I told them I will be there to purchase them and they would have them for me. When I got there they had only one tire… then they had tires that was more then what I dissipated to spend. They didn’t even TRY to help me with something else or fix their mistake saying they had what I wanted and called ahead of time cause I traveled a long ways. So we just left. We use to tell friends & family or whoever would ask to go to them but now I won’t anymore. ???
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December 2023 by MK Valley Thompson-SanJuanMountainMK
I had an appointment but still had to wait in line to drop it off and pick it up. They said they would text when it was ready but I never got a text. I was sitting right there in the lobby and no one announced that it was ready. I went outside and saw for myself that it was done. Then I had to wait in line just to get my keys back. I have no idea how much time I wasted.
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November 2023 by Chris N
Derrick was great. I had two vehicles in for season tire changes. He was very thorough with his inspections at the time of drop off. Some lug nuts were rounded out and needed replacing. He was great communicating this to me as well. Service was fast, price was fair, and he didn'ttry to sell me on things I did not need. I will be back.
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November 2023 by Magick Element
Been a customer of Durango Discount Tire for years. Terrible experience this time. I ordered my tires on October 10th, was told it would be a week, 2 weeks pass I call and they said the order got cancelled and no one called me. They assured me when they came in this second time I'd get a callNo one called. They apologized and setup an appt for 10am Monday, on November 20th. I drove an hour from Pagosa for the service and was told it would be done in an hour. Over 2 hours later the car wasn't even in the bay. Again they apologized and said it would be in next and that they put me in as a walk in?? The sloppiness of their professionalism was disappointing and frustrating. Never coming back.
