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November 2023 by Katelyn Fitzgerald
We brought our car into this shop a few times and had negative experiences all around. The person we spoke with, Jim, at the front desk was not very friendly or good at communicating. In our latest repair, to fix an issue of diesel fumes leaking into the cab of the car, we waited weeks, and spent thousands on diagnosis, part acquisition, and repair. But when we picked up our car, we immediately realized the issue was not fixed - it was WORSE than before! We brought this to the shop's attention, and were told that we couldn't bring the car in for another week to be looked at AND that we would be facing another diagnostic fee! When we mentioned that we had already spent a lot of money on diagnosing this exact issue, and asked if would they look at it again (no repairs, just look) as a courtesy to see IF they could figure out the actual problem, Jim at the front desk HUNG UP the phone on my husband. Overall, we just got the feeling that this shop cares only about making money and not actually helping their customers. I would highly recommend you take your car and money elsewhere.
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November 2023 by Ross Agre
Everything about my experience with Durango Premiere Auto Care was excellent. Great communication, easy drop off, my car was serviced much quicker than I anticipated, the cost was exactly as explained to me in advance the communications tools through the web, email and text kept me completely updated. I am thrilled to have a shop like this in Durango that I know will provide excellent and honest service.Service: Oil change
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November 2023 by Jason Abernathy
Communication was excellent. The work done on the vehicle was done in a very timely manner. All around great experience. I Would definitely recommend Durango Premier Auto Care!Service: Auto water leak repair
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November 2023 by bry2298 “BBrock”
Everything about my experience was excellent. The quote was exactly what I paid and the work was done on time and my BMW is back on the road. Thanks Jim!Service: Electrical repair
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November 2023 by Larry Hawkins
I thought my BMW was in big trouble. The Premier guys fixed it on day one. Great experience.I highly recommend!Service: Steering & suspension repair
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September 2023 by steve squier
Great, professional, honest, and quick service. I take both my cars here, VW and Toyota. Great shop!
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September 2023 by N L
Returned once again and my vehicle was serviced with a friendly service as well as completing my brake an alignment, which I can feel the difference now. Great job, thank you!!! ??Services: Wheel alignment
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September 2023 by Timothy Sparks
I went to another place to have my oil changed. Being a first time owner of a BMW, I learned that it takes a special oil so I had to order it and filters. After the oil change, my service light was still on. They couldn’t reset it.I then researched it a little more and found Premier. They were happy to reset it.My next oil change was with Premier.They had the special oil and filters.In and out. Guess who has my business from now on. Great job Don and crew
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July 2023 by Nena
Every time I take my vehicle (Acura MDX) here for maintenance or oil changes they provide excellent service. The staff is very nice and the prices are reasonable. If you need work done on your import and want quality service, I would highly recommend this business.Services: General repairs & maintenance
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May 2023 by Joel Blondy
They did good work and are one of the few places in town that work on diesel vehicles. The only complaint I had is the communication could use a little improvement. I had to call multiple times for status updates on my vehicle instead of being updated when something changed.Service: Auto maintenance
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May 2023 by Nic Baikie
I brought my Audi A8 to this shop to replace the oil pan and change my spark plugs. I get my car back and it has misfires on all 8 cylinders and the car has 100 extra miles on it. My car also started showing dash lights for the transmission. I take the car back and ask them to fix it and they refused and tried to charge me even more. I paid them almost $2500 and now my car runs very bad.Services: General repairs & maintenance
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May 2023 by Richard Bailey
I purchased a 83 vw, many items needed repairs. They have the experience to deal with more than just replacing a minor part on an imported vehicle. I feel safe driving my car now.Services: Oil change
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May 2023 by Mike Blades
Did a great job diagnosing the problem on my Subaru. Repair was done quickly. Service was very professional and price was reasonable. I would recommend them.Service: Engine repair
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April 2023 by Yeshe Dorje
They definitely know what they are doing when it comes to vintage Volkswagen. Did a full check and gave me a lot of useful information.Service: Oil change
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April 2023 by Paul Bartlett
I can't say enough about the good service of Durango Premier Auto. We were on a 5 week tour of the Southwest when we hit a rock that took out everything under our car. They seemed to make us a priority-- ordered parts, fixed us up, and got us on our way again as quickly as possible. Very much appreciated!!Service: Engine repair
