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February 2024 by Jennifer Harris
I rented and pre-paid for a rental car thru priceline from Alamo. When arriving at the airport here in Durango, I was met with a sign at Alamo that Enterprise will be taking care of the customers. I understood the policies as priceline was quite clear. However the manager Savannah Williams ran my credit card 2 times and then suggested I make arrangements for another driver or credit card. I attempted to use my debit card (per priceline) and they refused because I have a Texas DL, even though that was not explained in priceline. Then tried a separate credit card (keep in mind i called all three cards of mine and there was money on all of them, this must have been an error on their part) only to be denied a 3rd time. At this point I was told there would be a 24 hour hold until i was able to pick up there car. The car rental was just over $300 but Enterprise wanted a $400 security deposit, which was not explained. I feel that was extremely high. Then I was told I would need a round trip airfare in and out of Durango to be able to rent the vehicle. I have an apartment here in Durango as I work as a medical contractor. I was renting a vehicle to go to my mother memorial service after her passing in Texas. I feel thr customer service here is quite lacking and Savannah made it clear for me to never do business with Enterprise again.
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January 2024 by Elizabeth Perez
I was there bec A nice couple gave me a ride there , they pick me up from midle on not where in the snowing 30° day, trying to get a rental so i came make back home , the thing is the not body will help a american soldier, to get home if you dont have a credit card under your name ( I had debit cards), the minister from us VA called them trying to help me out bec I had my little son with me, but the Lady there supposed be the manager wouldn't feel a bit of empathy for people that had a bad situation going or had those horrible things happened in life, this worl is getting ugly every day more and more. Hey manager I hope you never need help from someone.
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December 2023 by Jesse Glover
The car has doghair on every seat, even the drivers seat. The stink of dirty animal is everywhere, someone attempted to cover up the reek with cheap perfume which just adds to the level of disgust. I'll not rent from this enterprise location again. Also walk your vehicle, this lovely little ding was found on the rear driver's side door.
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December 2023 by Orion Lukasik
I recently needed to rent a vehicle when my truck broke down. I went to the Enterprise location at Durango La Plata County airport and McKenna was wonderful as she got me all set up with a rental. No problems, quick and easy. She was very helpful and informative. When I returned the vehicle a few days later, Josh was the one to help me get checked out. Again, I had a great experience as he quickly got me taken care of. He was very personable and helpful. This is why Enterprise is my go to car rental company. Thank you!
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November 2023 by Eric Benson
Enterprise in the Durango, CO airport is always a good experience. Easy pick up and drop off, and they are open during hours when some others are closed. Drew and W are great guys and will help you out.
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November 2023 by Teresa Drotar
We needed a large capacity vehicle. Reserving it was a breeze and I was met with front door service upon arrival.
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October 2023 by erica thrasher
This was the best rental experience that I have every had! Check in online was very fast and easy and when we got to the airport to pick up the vehicle, a lady with blonde hair had helped me and my boyfriend out. We got a free up grade and had the Toyota Camry which was in great condition and super clean. When we brought it back the enterprise people were out servicing cars so we left the key in the drop box and it took a week to get my final bill but all went wonderfully! I also love that they do everything digital so I don’t have to keep track of papers and write stuff down when I am returning the vehicle. Thank you for great customer service! Your team is great W Vigil!
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October 2023 by Taunya Breaux
I had my reservation through National Car rental and they switched me to Enterprise. I called them 3 times to confirm that it was through National and they still rented my car through Enterprise. The employees were nice but obviously did not pay attention after I told them over and over again.
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October 2023 by Tiffany N
Great customer services. Quick check in and out for car rental.
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October 2023 by M & J OB
It took 1 1/2 hours to get a car even though I had a reservation and all information was pre-populated through the app. No cars were available for anyone
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September 2023 by Anja Cazacu
I had a terrible experience with Enterprise Rental at this location with Ashton. My plane was delayed and we got in at 2 am. When I rented a car with them, the vehicle wasn't inspected properly, and I noticed a cracked windshield right away. Sinxe we were just handed the keys inside the airport and they shut the airport building before we got to our rental there was no time to talk to anyone at that point in time. When we returned Ashton immediately blamed us for the crack. When we explained that the airport was closed she told us that we should have known better. Instead of acknowledging their mistake, the employee, Ashton, was incredibly rude and even blamed us for the crack. It was clear that this was not our fault, as the damage was already there when we picked up the car. The lack of professionalism and customer service was disappointing. I would strongly caution anyone considering renting from this location to be prepared for a frustrating and unpleasant experience.
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September 2023 by Danilo Segovia
Staff was very welcoming and collaborative. The rental car was better than expected and super clean. The return process was smooth. Would rent here again
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August 2023 by Christa L.
Easily the worst Enterprise experience I've ever had. Their ads say call us we'll pick you up. Right. Savanah at the closer Durango office got offended when I expressed amazement that there was no communication or transportation pursuant to their adds and experience in other parts of the country. Now a group of us are trying to open a branch in downtown Durango where we actually pick people up.
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July 2023 by Linda Lenox
I always use Enterprise for rental cars. Staff is personable, helpful, engaging and easy to work with. As an example, my rental car's tire had a leak and they switched me into a different vehicle without any issue.
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May 2023 by Michael Cremeans
fast friendly service. The gentleman that checked me in was very helpful.