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January 2024 by Kevin Mazock
The lady there basically robbed mebof my ps4 controllers and games have me 25 bucks and she seemed very judgmental im not like the best looking person but my stuff was worth more than 25 bucks I feel demoralized and disrespected 100% I will not shop sell or anything at this gamestop ever again
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August 2023 by Amanda Streets
Having been a LOOOONG time shopper of Game Stop, I can easily say that the Durango store is fantastic!!!! I always feel welcomed and wanted and not a burden for doing trade ins. Sadie and Shawn were simply amazballs and worked with me to make great things happen! I'm so happy to support this location!!! Thank y'all for being so dopefish!!!
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March 2023 by Josh F
Do not buy anything from here. Wal mart had a better return policy and you don’t need the receipt for it either. Bought a controller and it has started to display drift in one analog stick just days after the 15 day return policy
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March 2023 by Fast Cars
Unable to return "Collectors" item. Really just some cheap rings that were way overpriced.
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March 2023 by William Haslett
Did not specify return policy for collectibles before purchase.
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March 2023 by Great Scott
Lack of transparency regarding what can be returned and what can't.
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February 2023 by Hank Tuissone
Barred from making return for "lack of receipt" despite paying with a card.The last time I needed a receipt to return something, it cost $500 and was partially paid for in cash... Neither of which conditions applied to my GameStop return. I feel that I was barred from making my return not by inability to do so, but rather the desire to keep my money.
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February 2023 by John Turkleton
Bought a gift that was not well received so I thought "no worries, I'll just return it". But when attempting to do so was told that "Collectible" items were not returnable. Despite still being in the original pristine packaging and being entirely untouched. I was not informed of this policy during purchase and most certainly not have made the purchase had I known the policy. I feel tricked, and let down as a customer.
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February 2023 by Landry Free
Customer service had me pretty upset, not very concerned with ensuring customer satisfaction.
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February 2023 by Big 'TRUTH' Wes
Why does customer service literally never answer the phone?
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January 2023 by William Haring
Got a PS5 here, their service is great.
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September 2022 by James Kelsay
The staff is amazing. Best Game Stop Ever. Thank you.
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May 2022 by Karsten Bennett
It's GameStop.The staff is super nice, and can help you find anything you need. The store is always clean and well organized with a large selection of games and nerdy gifts. The place to go if you need to snag a game to play or a PC/Console peripheral.
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March 2022 by lenny hofmann
GameStop is always a great place. Friendly employees, very helpful.
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March 2022 by Keith Salyer
This place has never ceased to amaze me with their quality of care, individual personalities, and the fact I haven't missed a pre-order Funko Pop even after waiting a week to pick up!10/10 would go again.
