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February 2024 by Lee Prosser
How this company stays in business is beyond me and they don't deserve even one star. I can only hope that Star Link will run them out of business. Their customer service is the very worst I have ever encountered. It is extremely painful to call for information and then ask for a supervisor only to hear the same robot style dialog. Why do they bother answering the phone? We plowed through 3 agonizing years of using their so-called high speed service which allowed us to access email and browse the Internet. Don't even think about viewing a U-tube video or heaven forbid, a movie because streaming was an impossibility. I'm so relieved it is over.
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December 2023 by Dex theHex
The absolute worst internet I've ever had in 30 years. Dial-up was more reliable.
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August 2023 by Paolo Estrada
DO NOT USE. There are betterr options.To start its a 2 year contract with 600 up front to buy there junk. Service is under 100 mgs. Office staff genuinely tries to rip you off. After your 2 year contract if yiu dont pay them every 45 days they cut your Service and terminate you as a customer. Causing you to start a new contract and buy new equipment. Do not use!
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June 2023 by John Paul Swope
Waste of money. Soooooo slooooow. Can't stream, can't browse, can't even use internet for wifi phone calls. Starlink is vastly superior, a much better value for your money.
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May 2023 by Niner602
Slowest bulls### I've ever put inI swear your highest deal doesn't do anything to increase my internet speed I can't even open Google waist of money don't even bother
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January 2023 by William Mccelvey
Biggest waste of money we have ever spent. Ridiculously slow speeds at less than 1mbps. Thieves. BEWARE.
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November 2022 by Shadow_Frost295
Just horrible
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November 2021 by Julie S
Do not waste your money and time it does not work!!Very impossible to get ahold of a representative once it's installed.
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November 2020 by Rhea Gillespie
The service is terrible and they rope you into a two year contract. They charge you to have someone come "fix" their extremely slow internet and nothing changes. It's $300 to cancel!
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November 2020 by Holly Pratt
Horrible! Don't waste your money.
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November 2019 by Nathan Swartz
Hughesnet is a terrible service. The speeds are good. The service technician who installed the dish and comes to service it is a nice guy. He deserves a raise as no doubt he sees a lot of unhappy customers like myself. But the service is absolutely horrible outside of those two points. The first modem they gave me broke within weeks. They gave me a new one which has worked well for awhile. But they take more data than you use. I have consistently documented this and reported it to customer service. I purchase 3GBs of data, and am given 1.8GB. I present this as simple math, and the reps consistently argue with me for 30 - 50 minutes before I get tired. They typically give me 1 or 2GB when I complain, but I don't want free data, I just want to receive the data I pay for. The outsourced, overseas customer service reps are impossible to talk to. The chat reps have 2 or 3 chats going on at a time, so they take 3 - 9 minutes to reply each time. And when the do, it's a short and irrelevant response, so you have to wait another 3 - 9 minutes. Go elsewhere if you can.
