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April 2024 by Lance Ebert
Selected car was clean and very adequate for my purpose.
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July 2023 by Garhett Stafford
Always a great experience at National Car Rental in Durango, CO. at the airport. Benjamin has helped me the last couple of times and he is always very professional, polite and a pleasure to work with. I will continue to rent through National at DRO.
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March 2023 by Sergey Shubin
Our flight landed at 11:45, and the agent was waiting for us. The car was ready, pickup took 2 minutes, we got a great car. Perfect experience.
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November 2022 by Nancy Lindholm
When I got to airport there were no cars left other than a 16 passenger van. Which I eventually took as I had a business meeting to get to. The agent told me they'd call me and trade me out of it but never did. I made due, however, won't use National again on a business trip as I generally fly in and out same day and don't have time to wait for a car to come back.
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October 2022 by Leah Troxel
Whatever you do, dont rent from National, Enterprise or Alamo at the Durango airport! They are all 3 at the same counter and owned by the same management company.3 weeks ago the only car they had to give me had a low tire, which they knew, so they gave me the roadside # for "when it goes low again". It was flat the next morning, and they had no roadside available for over 2 hours. Yesterday when I arrived, on my rescheduled flight, which I had called the 800# to update my arrival details once it was changed, Kyra, the Manager informed me "we gave your car to someone else because you were supposed to he here 4 hours ago" She then handed me a card, and said email is the best way to reach us, try Hertz, they have cars. I stood there dumbfounded, absolutely speechless, and she added, "can you please move so I can help my next customer?"!!!!Kyra could care less that I am Executive, rent 2-3x/week from National, or if I had a ride from the tiny airport, to the hotel or appointment I flew in town for the next morning early. She definitely doesnt care if I ever rented from them again. I am still in shock that this happened. Thanks Hertz for being so kind and saving my night and trip!
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July 2022 by Kenny Flory
A great place to book a mythical car
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October 2021 by Dj Foley
Don’t plan on them staying for you after their regular business house. Me and 5 others are stranded at the airport due to them not following their own policy of staying until the last flight lands.
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February 2021 by Michelle Roach
They went above and beyond to get me an adequate AWD car for an upcoming storm. Super accommodating and friendly.
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December 2020 by Ralph Bertrand
I have been an Emerald Isle member of National for more than 20 years and the company has disappointed over the last 5 years. Charging an extra day of rental for being 20 minutes late for a returned vehicle, quoting one price and then charging a completely different price when the vehicle is returned and just worried about how much money they can get out of you with no concern for the customer. Even the Emerald Isle is more difficult than is previous years. It used to be that you drove up gave the attendant your National Card and license and you were on your way. Now there is a wait while they check your credit card, license, etc..This last experience will be my last.
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November 2020 by Anthony Aldwell
Over the years, I have enjoyed superb service at the Durango airport from National Car Rental. This was again the case this year with two excellent experiences with them. Courteous and attentive, the employees are a pleasure to work with. The cars are clean and well maintained. My only small complaint is that their inventory of vehicles is smaller than in past years. Having a few more trucks available at this largely rural and snowy location would be a plus for their business.
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October 2020 by Glenn Millar
Got a very nice (upgraded) SUV and the agent was super!
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August 2020 by Clint Allen
Had a great experience recently with National. It was easy getting and returning the rental and I was upgraded to a nicer vehicle.
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August 2020 by Tricia Simpson
I am a loyal National renter so I’m not really surprised they came through for me in a big way in my most recent rental. I specifically needed a vehicle that seats eight people with outdoor gear which are not widely available, especially during busy summer months. The team at the Durango Airport could not have been more helpful and professional to be sure the vehicle was available and ready to go when I needed it. Thank you!
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July 2020 by Fred Terranova
When I picked up the car the windows were dirty inside and out, very disappointed!
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February 2020 by Jean Bohning
I use National Car Rental exclusively and am always pleased with their cars and their service. The app and website are so easy to use and make arrival and departure a snap. Being an Emerald Club Member my selected car is waiting for me when I arrive, nothing to do but show my driver's license and drive away. Upon departure I just give them the keys and I'm off. Staff are always friendly, professional and helpful. Thank you for your great service.