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February 2024 by a
Teach your employees how to tag items correctly. Brand new shirt now has two holes in it after cutting the tags as carefully as possible because you tagged them in two random spots that don't have a seam.
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January 2024 by Michael Donaher
Super low prices, love this place.. easy in, easy out.
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December 2023 by La'Toya D.R.
I’m not a big fan of Ross, but again, this is one of the few stores that keeping Durango Mall open….
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April 2023 by Taylor J.
I have been to the Durango Ross many many times. I have very rarely had a good experience. Employees are out of this world rude. As someone who works in customer service, I was shocked by the way they treated their customers. Tjmaxx deserves the business more as their employees are enjoyable to be around.
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April 2023 by Kathryn S.
If I could give zero stars I would. All the employees that I encountered at the store are rude and dismissive. They stand around behind the counter chatting with each other and have no interest in customer service. I see them looking on their phones and ignoring customers all the time. in addition, an employee will consider it a personal affront if asked simple clarifying question and answer rudely. I'd much rather walk next-door to TJ Maxx where employees are actually friendly, courteous, and helpful.
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February 2023 by Ying Liang
Swung by this Ross while stuck in Durango during a snow storm… randomly the best Ross I’ve been to. Spacious, clean, neatly organized, and some great designer brands with original tags. Two small dressing room booths to try clothes on. Would definitely recommend!
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January 2023 by toni bean
Love this store... they have great prices and friendly staff.
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November 2022 by Nick Chamberlain
Get clothing store and has some random other treasures to be found.
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October 2022 by Steven Rardin
Had a associate named Katy help us. She was amazing! Helped us find exactly what we were looking for! Way to go! Need more employees like her! Thank again katy!
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February 2022 by Chenni Hammon
I always find fabulous things for reasonable prices.
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October 2021 by Jen
This is the worst customer service I’ve ever had in a store. They are very rude and closed the fitting rooms way too early.
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September 2021 by Robert Covington
Decent variety and pricing.
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August 2021 by Eugenie Schlittgen
It's a great store - you never know what you are going to find.
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June 2021 by Steve V.
Had receipt, got in return line (first in the line), return cashier waited until all purchase customers were clear (most of whom arrived after us) before even looking toward the return line.
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June 2021 by Natalie Wooton
So much savings. So much organization. So much happy
