Victra in Durango, CO, is a friendly Verizon Authorized Retailer that offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Customers appreciate the knowledgeable and helpful staff who go above and beyond to assist with questions, promos, and purchase options. The team creates a warm and welcoming environment, with staff members like Gabby and others demonstrating great customer service skills, patience, and understanding. While Victra is not an official Verizon store and has some restrictions, such as not accepting device trade-ins, they focus on providing a positive experience and solving customer issues creatively. Overall, visitors leave satisfied with the assistance they receive, highlighting the staff’s dedication to connecting technology to life in a trustworthy and enjoyable way.
Gabby was very knowledgeable, efficient and friendly.
January 2024
Gustavo was amazing!! He answered all the questions I had and walked me through the whole process of updating my phone, I highly recommend him!
January 2024
Heads up, this is not an official or full corporate Verizon, so you cannot drop off a device for trade-in, and presumably a few other restrictions.However, the staff was friendly and helped me solve my return a different way. Thank you Jordan!
