Victra in Durango, CO, is a friendly Verizon Authorized Retailer that offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Customers appreciate the knowledgeable and helpful staff who go above and beyond to assist with questions, promos, and purchase options. The team creates a warm and welcoming environment, with staff members like Gabby and others demonstrating great customer service skills, patience, and understanding. While Victra is not an official Verizon store and has some restrictions, such as not accepting device trade-ins, they focus on providing a positive experience and solving customer issues creatively. Overall, visitors leave satisfied with the assistance they receive, highlighting the staff’s dedication to connecting technology to life in a trustworthy and enjoyable way.
Callie was awesome. She helped us with plan upgrade and phone upgrades. Her knowledge of the products is beyond amazing. She was so helpful. That's why I've stayed with Verizon all these years. Thank you.
March 2026
The customer service I experienced was amazing. Lester and Theo were attentive, knowledgeable, and personable. Yay them!
January 2026
The customer service by Mr Harrison was unmatched. This rep should be managing national operations. He was helpful, pleasant, and managed to get my issues and needs addressed. Phenomenal!! Thank you!
