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April 2023 by Eric Eric
I took my dog in after he was attacked by another dog. Dr Foster was very rude with me. She screamed at me on the phone after I asked for an itemized list of the cost of services because the price seemed very high. She told me that they are the only vet in the valley that will take a dog so last minute and could charge whatever’s they wanted. She threatened me and I asked to pick my animal up. When I picked my dog up she would not even prescribe him an antibiotic. She showed she doesn’t care about animals or the needs of animals and only making money. Find another vet that is honest and priced fairly.
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December 2022 by MrThaSeagull
We had an emergency with our pup and these were the only vets in town that would squeeze us in. They took great care of our little girl and us. Kind, informative and great to work with. We recently had to get some stitches in her paw and same story. Went in for a routine appointment and just asked them to look at her foot. They recommended the stitches and got it done very quickly. Highly recommended.
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July 2022 by Whitney Maxwell
So just beware, they are unable to give accurate quotes. So if you get a quote for service, get it in writing! They told us it would be around $450 to euthanize my old boy, but when the bill came it was actually $650! They promised me it would not be billed as an emergency service, but there was an emergency charge on there. It was $79. I asked to have the $79 removed. They refused. I should have asked for $200 refunded since the quote was so far off! I just wanted the emergency charge removed because it wasn’t an emergency, and had I known they would charge me for that, I would have scheduled it for a different day. Regardless, the front desk woman, Jackie, told me she would ask the owner about refunding the $79. I heard nothing. Not a phone call to follow up, nothing. Two weeks go by and I hadn’t even heard whether or not my dog’s ashes were back. So I called and they were, but no one bothered to call me. They said, “sorry, someone was supposed to call.” I used to work at a veterinary hospital and we had dedicated quotes to hand out for specific procedures like euthanasia and dental cleanings. It specifically said in those quotes that the price could fluctuate by $50-100 but at least it was a ballpark. Kind of surprised they don’t follow the same or similar business practice. Instead, they like to give quotes and charge for $200 over! The front desk person showed little remorse and refused to own up to her mistake, even though she remembered specifically telling me that there WOULD NOT be an emergency charge. Pretty sad business practices. Also, if I’m going to spend $650 to euthanize my dog, the least they could do is send a card. That is something we always did at my veterinary hospital, whether or not the client was established or walked into our office that day. I should also warn that if you expect to utilize their Edwards location (which is why I picked this clinic in the first place), they will only do routine exams and vaccinations there. And, it’s likely the front desk staff will screw up your appointment and you will show up in Edwards only for you to find out they put you down for an appt in Eagle. Regardless, I have been a dog owner for over 25 years and usually have 2 dogs at a time so they lost my business. I will be ensuring I tell everyone I know to avoid Castle Peak at all costs unless they don’t care about being screwed over! It is so hard to find good veterinary care in this valley!
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June 2022 by Audrey A.
This was my first experience with Castle Peak Veterinary Service. I have a dog myself who is my world and have always taken him to Eaglevet and couldn't trust them more. I'm hesitant to say anything but as a pet owner who views dogs as part of our families I would never leave him here. I am dog sitting for two sweet girls whom I've looked after for years and there was a stint of five days that their owner had me board them at Castle Peak in Eagle. Things seemed a little bit unorganized when I dropped the girls off which I thought was strange because their owner is very well organized and one of the dogs has a pretty serious health condition which I am sure was discussed when making the arrangements to have them stay there. The front office staff had no idea what I was taking about when I mentioned that she (one of the dogs) may need accommodations, and the woman that took her back to the kennel was short with me while I was trying to explain the situation and rough with the other dog who was visibly nervous about being there to the point that I asked if she would like me to pick her up and carry her back with her, she declined but I was glad to see that she picked her up on her own. Upon returning one of the dogs had an abrasion above her nose and the only reason that it was mentioned to me was because I asked several questions. At the time I was told that it was from knocking her food bowl over. I was assured that the vet had taken a look at it and that the owners would be contacted. They were not. When I called to inquire about why this has not happened a few days later, and the manner in which the conversation was handled did not leave me confident that the owners would be contacted yet again. Additionally the description of how the abrasion took place was completely different than what was explained to me when I picked the girls up. I understand that this was not a serious injury, but when you work with pets or children if an injury occurs ESPECIALLY if the results are visible the parent or owner should be made aware that it has happened, when it has happened not several days later after being asked to do so several times. The situation and how it was handled on three counts is enough for me to not trust leaving animals that I care for at this facility again.
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April 2022 by Jan Hiland
It is a blessing in life to know that your family member that you love so much is in excellent excellent care with Castle Peak Vet! They have been a valued member of our Lives since the early 90s. My daughter even brings her dogs and kitty down all the way from Leadville. Not only are they extremely knowledgeable but they are compassionate, friendly, practical, caring, genuine, and always available in an emergency. You can also depend on their boarding facilities. From the office gang, to the techs, to the vets, to the owners it is truly truly a blessing to work with them through all of the joys and even in all of the sadness.... They have always been there! Jan Hiland, Dari, Tahan, Lola, Mondavi, Turbo, Bear, Tucker, Moose, Chewbacca, Destiny
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March 2022 by V P.
Absolutely wonderful staff & vet tech! We have 2 large dogs & took us awhile to find this vet when we moved from Denver. They are always helpful, accommodating & do their best to squeeze in anytime there is a concern or issue. Right now they are very understaffed, and even with such a tight schedule we were able to get a last minute appt to have the big girls ear checked - she'd gotten something in there Can't recommend this place enough! Thank you Castle Peak for loving our dogs as much as we do!
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February 2022 by Chris Smith
Luckily they were available on a Saturday for minor ear stitches. Supposedly, stitches would dissolve - 3.5 weeks later and procuring an apt to remove stitches has been a challenge. In my opinion not very good customer service. I paid dearly for the initial visit!!!
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February 2022 by Nancy Andresen
Overpriced, policies for gauging $$$$ Example I know that Cerenia comes 4 in a box for around 16.00 They take one out of a box and charge 25 For One Pill. Shame
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December 2021 by Kelley B.
I have been a client for over 20 years, numerous pets with CPVS and have always been satisfied with their professionalism, their compassion and follow through when I had a very, very sick dog. I highly recommend.
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November 2021 by Kristin Klosterman
Words can not describe what I feel about Castle Peak Vet. All these guys and gals are the best in the county. You have taken care of our pup for years. Emergency services, routine check ups when Dr Denny crawled around on the floor, frantic phone calls when we needed help, and the dreaded end of life experience. Dr Foster and Kelley came to our home, on a Saturday, at a moments notice to help us say goodbye the right way. They were professional, compassionate, and most importantly “there”. They cried with us and let us take our time. Nothing was rushed or forced. When I came in to pick up the ashes I was greeted with a tearful hug. These people have become my family. These people are the kindest, warmest, most professional I have dealt with. Thank you. Thank you from the bottom of my heart.
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October 2021 by Melissa Riggins
The staff is very caring and responsive. Our corgi had a giant growth, so we called on a Friday afternoon, and they were able to squeeze us in that next Tuesday for a removal. I love that they call the day after a procedure to check on them.
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October 2021 by The Demon Lord (of the Round Table)
I had to put my cat down which i have never had to do that to pet before. But they were very comforting and we respect there service. If we ever get another pet we will assuredly use them.
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September 2021 by Heather B.
What an amazing practice! Can't say enough good things about Dr. Conlin and his staff. They seemed happy to work me into their schedule with a minor emergency my cat sustained. Better yet, they didn't charge me a whole paycheck for all the services they provided. I actually felt they should have charged me more! Found a new vet for both of my cats! Please consider them for your pet!!
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July 2021 by Candra M
We are new to the area and were on the hunt for a vet clinic that also offered boarding because we have 2 french bulldogs that are pretty high maintenance. Well within a day a week of being here one of our frenchies got sick with a cough and phlegm and the other got in a fight over a bone with a big dog and ended up with a couple open lacerations. We called Castle Peak on a whim to see if they could get us in and they made the entire process so comforting and easy. They got both of our dogs in same day and took great care of them and us. Dr. Denny and his entire team were on the ball and so sweet. They will definitely be our primary vet moving forward in then valley. I would recommend them 10/10. Dr.
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July 2021 by Jane Matthews
Love the people at Castle Peak!
