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February 2024 by Peggy Bair
1st Bank of Vail is my bank of 46 years. 1st Bank of Eagle is my bank of 20 since it was built. The Tellers and Officers are terrific!! The location is convenient to City Market, Boones Liquor Store, Ti Amo and other local restaurants and gas stations on the I-70 Eagle Interchange. This 1st Bank is a pillar of the Eagle Community, and if you are new to the area, I highly recommend 1st Bank.
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July 2022 by Mariana Arciniega
auto service never works
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May 2022 by Jennifer V
Worst customer service ever. Been a customer over a year and they refused to cash a basic check when I’ve cashed checks from the same company before multiple times. Just because they couldn’t understand what I was trying to tell them and didn’t want to deal with it. Totally rude and condescending the entire time too.A few weeks later I go back to use their notary services and was turned away again because they don’t know the full scope of what a notary’s responsibility entails. They turned me away and refused to help with a simple task that literally all notaries are allowed to do based on information directly from the Colorado Secretary of State. Tried to tell them this but they refused to even check. Maybe browse an FAQ every once in a while? They were more concerned with getting me out of there and telling eme they didn’t want to help me.Their employees really should go over basic company policies and customer service etiquette, since they are clearly lacking in understanding of either. Had to go to Wells Fargo BOTH times FirstBank turned me away and oddly enough…they helped me with my requests within minutes, smiling the entire time. I’m not even their customer. Obviously all the things I needed help with were possible, they just didn’t want to.Moral of the story: go to Wells Fargo instead. They’ll actually try to help you out and be nice about it.
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December 2021 by David Meeks
Tellers without name tags giggle and play stupid. Worst bank in town. Do not do business there. Children workforce
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April 2021 by T T
The mortgage department runs their show like a cliquey group of high school mean girls.
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December 2019 by Jack Swedlund
I've been at 1st bank here in the valley 20 years. The staff at the Eagle location are amazing and their all locals too!
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November 2018 by hana hanashe
Alec or Alex (forgot how to spell his name ) a teller in eagle first bank he never say thank you whenever I deposited or cashed money out .he only said "here we go" even though I said thank you .He is not friendly at all .I never felt comfortable if he helped me , unfortunately he always the closer teller from entrance door .bad customer service ! makes me wont go there anymore
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October 2018 by Jennifer McCallum
I am an attorney in the Denver area and needed help in Eagle. I called First Bank and they went out of their way to assist my client. Specifically, Eduardo Mendez listened to what I needed and then worked hard to help me achieve my goal. He has never met me and I am not a client of First Bank. I literally cold-called trying to find someone who would help me so I wouldn't have to drive two hours to Eagle. I would recommend this bank to anyone who wants a professional, supportive banking team member. They welcomed me with open arms as an outsider. I can only imagine what they do for their actual customers. Five stars and when you go - ask for Eduardo. He displayed amazing customer service skills.
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October 2018 by tyler holderness
I am a construction worker in the valley, so I have been to every branch from here in eagle to Vail and up to Aspen. The Eagle branch especially is great, always fast service, personable staff, and not had a single problem with my accounts.
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October 2017 by Nicole von Tempske-Clemins
Staff and Bankers are very nice, thourough and helpful. It feels like a home town bank.
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May 2017 by glenn ballard
I did a mortgage through the Eagle branch and the process has been riddled with errors from the automatic payment to the escrow.
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November 2016 by Jenny Hetei
I was a customer for 28 years! I left because of poor customer service.
