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November 2023 by Michelle Kolar
Have never waited less than 15 minutes in line. Half the time they don’t have my prescriptions ready and can’t bill me correctly.
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October 2023 by Miss Olson
very helpful pharmacists and staff - yes they are short staffed but they have great attitudes
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September 2023 by Jordan Duchein
Can’t get a pharmacist on the line just a bunch of rigamarool from the automated system. Had a few other negative experiences here I’ll be finding another option even though they’re convenient
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July 2023 by Dean B.
Service sucked. Staff sucks and I watched a local tell me that the staff here are lazy. I experienced the same. Bottom of the bell shaped curve these humans...on their phones but will not checkout a customer...dorks...ONLY self checkout open. I am going to tell everyone I know not to frequemnt this company. Pathetic. Have a great day!
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July 2023 by Graham Bennett
I recently had the pleasure of visiting this pharmacy for the first time to pick up a prescription, and I had an absolutely wonderful experience thanks to the incredible assistance provided by Samara. From the moment I walked in, Samara's kindness and helpfulness shone through. She went above and beyond to ensure that I had everything I needed and patiently addressed any questions I had with utmost care.I was genuinely surprised to see that the Google reviews for this pharmacy were not as high as they should be. My personal experience with the staff, including Samara, was nothing short of exceptional. They are all dedicated to providing top-notch service and assistance, and I can confidently say that I will definitely be returning in the future.If you're in need of a pharmacy that values customer satisfaction and is staffed by individuals like Samara who truly care about their customers, I highly recommend giving this place a visit. You won't be disappointed.
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June 2023 by Caroline Christensen
Horrible attitude and service. Employees have a hard time putting prescriptions together after an order being submitted from Dr.. 22 hours before. While I was waiting, employees went to starbucks for drinks for everyone. I had an hourly paid care giver with me waiting for these 'busy' employees. Don't use this pharmacy.
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January 2022 by Stephen Ilkenhans
Stay away, worst pharmacy ever.
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November 2021 by Tania Dibbs
Where are the humans? No recording, no one picks up, just rings. Called the store main number, get transferred to the pharmacy, it rings and rings. Tried all morning. Left a voice message with question and with request for call - back, get no call back. It's faster to drive to the store to wait in line to ask a question in person. Guess it is time to try the Amazon pharmacy. This winter I picked up a prescription and when I got home realized it was someone else's with a different doctor's name on it than mine.
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October 2021 by Sherry bloomquist
Thank you for really going above and beyond to help me fill and transfer my prescriptions while traveling your pharmacy team is THEE BEST!!
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October 2020 by Sharity Rogers
poor customer service, management was extremely rude and extremely unprofessional!!! worst city market I've ever dealt with and will not shop at another one.
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February 2019 by james w.
So, I decided to join the new millennium and order my groceries off the web. Let my fingers do the walking. So I signed up, got an account, and was able to order about 80% of the stuff I needed. Okay, fine, I'll pick up the rest at the store. Not bad for a first try. Then it turns out they need eight hours lead time. Not going shopping at 10 p.m. tonight. Live and learn. Go to the store to do my shopping the regular way. Whole time they're asking over the PA for people at checkout and baggers. That's fine, you say, you've already figured out the ending of the story, probably. But I digress. So, properly provisioned, I approach the checkout line. Sure enough, total stasis. Eureka, they have self-checkout, I'll go there. Two or three minutes later I'm checking out, scanning away, merrily. Some dude behind me is glaring at me. WTF, what now? He goes and whispers to the observer from City Market. She comes up to me. "What am I doing wrong?" Checking out too much stuff. WTF, I'm in trouble? Like in high school? Where is Jeff Linstrom when you need him? Proceed pro se, I don't have grocery store counsel available. Can you explain what the problem is, I asked? Turns out people are mad at me for checking out too much stuff. What am I supposed to do? Turns out I'm supposed to go stand in a long line with the non-existent checkers and baggers. WTF. I blow her off, but not before getting yelled at for having her come clear the machine so I can move my first load of bags out of the bagging area and put them in the cart and finish the rest of the check out. That's bad, too, now I know. So, full of vinegar, I go to the store manager and ask where the cutoff is between a load that is too big for self-checkout and one that is too small for the regular line. You've figured this out, Dear Reader, they have no clue. Here endeth the Parable of the Prodigal Customer. Right now it looks like Amazon and Whole Foods are going to take over the world.
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December 2018 by Michel S.
They do not have a rating low enough for this store! Ordered online last week and received a confirmation via email soon after. Having a 50th anniversary party at work! Got to the El Jebel store to pick up my order from the deli counter which was scheduled for noon and after being ignored for several minutes someone finally came to help. Told her I was picking up an order and she stated that they did not have any orders scheduled for pick up. Left my confirm in the car so ran out and got it. Asked to speak to the store manager who took the copy of my order and disappeared into the store. She came back several minutes later and said they(the deli/bakery) did not get your order ready. She stated, "I know they got it because I got the same emailed copy. I don't know what to say." Meanwhile I have 60 people showing up at my office for a party with no food and no cake! The manager did offer to make my order and even deliver it however by this time it was 20 minutes after the party was to have started. They needed another 30 minutes to make the order and it is a 25 minute drive to my office. Ask me if I will ever order/shop this City Market again? I think not!!!!! They totally dropped the ball!!! Do not go there! Go to Whole Paycheck just down the road. Maybe worth it if you have 60 people expecting a party!
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October 2018 by Jamie C.
Whoever is managing this location needs to get a serious hold on their employees. It is a free for all at this location! Employees here are allowed to park anywhere they want in the parking lot. I often see them getting off their shifts and heading to their cars in prime spots of the lot. This is an issue because that parking lot is already a nightmare! How do you not have a designated area for your employees? Or at least make sure they only park at the back of the lot? How are you ok with letting employees take up spots that your customers need!? The designated employee smoking area is to the very right of the FRONT DOOR! Hell, I partake in the occasional cigarette but to have your employee smoking area in the front of the building, let alone by the front entrance is beyond me. This location NEVER has little carts available. If all the little carts are always being used (clearly people prefer that size) then why don't you order more!? Some employees walking around the store are not very eager to help you find something if needed. The customer service really lacks at this location. I think they are attempting to make changes because they know a brand new City Market is being put in Carbondale. I hope they soon make some changes regarding these issues. Irks me every time I go in there!
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July 2018 by Westie W.
My wife had a prescription for a painkiller to fill and discovered the pharmacy in Basalt closes early on Saturdays and would not reopen until Monday. It was a short drive and we encountered only a few others in line. The pharmacist was very good, relating to us all the information we needed. Though we did not purchase anything in the grocery section, I was impressed by the variety of goods, particularly in the bakery.
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April 2018 by George S.
Sadly this city market keeps getting worse and worse. There is a major disconnect between customers and employees. I called to ask for a manager to talk to them I was told "no manager, try back tomorrow". The people in the deli argue amongst themselves and won't even make eye contact with the customers. When i spoke to an employee in customer service about a very simple issue i was told i should "look for a register with english speaking worker" ..seriously?? Extremely frustrating and since it's the only game in town besides"Whole Paycheck" i can only hope management might be more aware
