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August 2023 by Renee' Davis
This whole BMO switch over is ridiculous. Twice now I have gone to the new ATMs, requested my money and it did not dispense. The first time at the Lone Tree BOW location the ladies in the lobby gave me my money. This Elizabeth branch would NOT and filed some report about the ATM not dispensing my money and said by Tuesday my account should be credited. GIVE ME MY MONEY!!! I am closing this account and will NOT deal with BOW anymore. And that’s sad because I’ve been their customer since I was 16.
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June 2022 by Laurie B
Horrible customer service! I went in to understand what to do about a charge to my deceased mothers account. A charge issued by Bank of the West. The teller was the most un-empathic person! Never even said sorry for your lose. She would not waive the fee and she refused to return my mothers death certificate. She was horrible and unfeeling. No compassion. I would never bank here. Use a Credit Union if you want personal care.
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February 2021 by Ne0p1aSm 33
Horrible Customer Service. Tellers are super Rude!
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February 2021 by Allen Ross
The absolute worst experience ever! Wouldn't piss on this bank if it was on fire.
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January 2021 by Estevan Gonzales
Horrible customer service! Tellers are very rude and unhelpful.
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November 2020 by Danica G.
Literally the worst customer service. Honestly, I'd go to another store before coming here. Been a customer for 4 years for bank of the west. I tried this store, talked to 2 different people and walked away.
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April 2020 by Mark Cox
Most friendly bank around! Always very welcoming! I drive up from Colorado Springs and look forward to it every trip !
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February 2020 by Nancy qanon
This bank refuses to order money to cash a check that is written from their bank! The check is written by their client who has an acct with them. There client wants them to cash it but they refuse to order the money. Same with Parker they refuse to honor a check they wrote from their own bank! No reason given.
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October 2019 by Cindy Braaksma
Thank you for working with me this morning on my account. I think it was John. You were very explanatory and helpful in my situation and I appreciate the outcome. Thank you again.
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August 2019 by Eric Mantei
Fees are absolutely out of control. They advertise on t.v. about helping small businesses, but it costs you money to bank here. The website always crashes, the app hardly ever works. Bring your money elsewhere. It's really not worth the headache
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May 2019 by Donna Hite
I have been banking here for years in Elizabeth so I took my daughter to open her first account. When you first walk in the bank no one greets you at all. We waited patiently until someone asked what she could do for us. No greeting first. I asked her if anyone was available to open an account. She said yes and told us to have a seat. Thank goodness the bank officer Chelsie Bonner had better manners. She was pleasant shook our hands and offered to help us in her office. Everything was handled efficiently and quickly. Once we we're done we needed to make deposits so we had to go back to the tellers. We were greeted with you will have to go to one of the others by the middle teller. No, I apologize my drawer is closed already one of the other tellers will be happy to help you. Very blunt and rude. Then she said she didn't realize we would be making a deposit. Isn't that what you do when you open an account?
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March 2019 by Dhand 01
I think everyone here is very nice and professional. The branch manager is great. He is never to busy to stop answer a question and Ashley is always friendly helpful!
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March 2018 by Tevye Pflepsen
You can't open an account on Saturdays. Garbage.
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March 2018 by Steve Tyler
Incompetent....
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August 2017 by Carolyn Hinshaw
Great bank. Everyone is so helpful and friendly. There are no unexpected charges.
