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March 2024 by Mani Pojhan
The service staff were vey good and attentive. Unfortunately, the time it takes to diagnose and repair a vehicle is far too long.
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March 2024 by Jill Goodman
Fast friendly service and no upselling for repairs I don't need!
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March 2024 by Tom Braun
Service did a great job, thanks
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March 2024 by Karen Wilson
I brought my Jeep in after getting into an accident. It was not my fault, so the other parties insurance (State farm) agreed to pay for any damages associated with the accident. I was having problems with my breaks after the accident and I had a strong gas smell inside the car ever since then. I just replaced my break pads and rotors within the year and never dealt with the gas smell prior. I explained all this to the service adjuster, Rex, and after the diagnostic they found that my break pads and rotors were in fact damaged. Instead of telling State Farm that these damages probably did pertain to the accident, Rex told them it could just be wear and tear. Any damage from an accident could just be wear and tear if no one saw the vehicle prior, so I’m curious as to what they would deem associated. If I’m telling you I didn’t have these issues before the accident, why wouldn’t you believe me and relay that message to the insurance company. Not to mention they couldn’t find anything pertaining to the gas smell inside the cabin which is shocking because it’s very strong. This caused State Farm to not pay for any of the damages as the service adjuster told them it’s just wear and tear. They left me to pay the $220 diag fee plus my rental car for the 3 WEEKS it took them to figure all this out and get back to me. Rex, the service adjuster, was extremely hard to get a hold of the entire time and quite terrible at communicating. I gave him the State Farm paperwork when I dropped the truck off. He lost it within 3 days and instead of telling me he lost it he just told me it’s my responsibility to communicate with State Farm, which was not the case. They needed to speak with the dealership, not me. I couldn’t be more disappointed with the service I received, or lack there of, and will never bring my vehicle back to this dealership for service. They do not have the best interest in their customers nor will they take the time or energy to make things right in the end.
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March 2024 by Sergio Martinez
Henry the service agent is the best to deal with. Tom the mechanic is always great and never minds the questions I have for him about my gladiator.
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March 2024 by Ashley Marian
I made an appointment first thing in the morning. I had a check engine light come on in my vehicle among three other things I needed looked at. They charge diagnostic fees so it was going to be $250 per item they looked at. Over a thousand dollars JUST to look at it. So prepare to spend a ton of money. I ended up saying just look at one thing. They got me a Lyft home which was great, but then I didn’t hear from them. I checked in around 2:30p and my vehicle hadn’t even been looks at yet. Around 5:30p I ended up calling and it still hadn’t been looked at! I was told “didn’t they tell you it’d be a day or two?!” What? To check a check engine light? No, they didn’t. I ended up having to pick my vehicle up outside because they closed at 6p. An entire day wasted and my vehicle still has its check Nguni light on. They want your money. End of story. I have an appointment with a different dealership.
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March 2024 by Jaye Plough
I came in for my very first service and a few recalls on my Rubicon. They were very courteous. What I really liked was that I was automatically set up for this appointment. I was able to work as I waiting using their WiFi in their waiting area. It was clean and had plenty of refreshments, both free and to purchase. What I did not get was my vehicle back cleaned, I might be spoiled from other car companies but I miss that.
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March 2024 by Tom
Use their service several times - always been excellent
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March 2024 by Jared Hindman
Quality and quick service with great communication. Jacleen was amazing. I was frustrated with a sister dealership not responding and total failure to get my warrenty work done and Jacleen was very patient with me and communicated every step promptly, as well as followed through with getting parts ordered and the mechanic did a great job. Thank you!
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March 2024 by John Dohh
Excellent visit. Above and beyond what I expected.
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March 2024 by Chantal Powers
The team at AutoNation were extremely attentive.
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March 2024 by Gary S
Autonation Chrysler Jeep was awesome to deal with. Scheduling was easy and they completed the work ahead of schedule. I did have to have a return visit for a software issue and they got me in right away and had it explained to me what the issue was.
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March 2024 by Deborah Black
Awesome people. Friendly, informative exceeded expectations.
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March 2024 by Steve Stonebraker
Great customer service, communicating each step of the way. In and out of appointment within an hour.
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March 2024 by Bryan Bonilla
Team did a great job! I got there early and were able to service my car ahead of time.
