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February 2024 by Vicki Snyder
They are very nice and great work
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February 2024 by Ashley landow
Expensive but good service!
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February 2024 by Brandon Mattson
Came in with an oil soaked serpentine belt because of the quoted price. The rate never changed from the initial call to the payment no matter the difficulty or special tools needed. Thanks for the honest work!
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February 2024 by Jackson Bradshaw
Jacob was awesome and found every coupon available and was the best knew his stuff. Highly recommend this location and Brand.
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January 2024 by Andrew J. Wade
excellent customer serviceespecially Colin and Deb
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January 2024 by Rayna Thomason
Don't go in unless you want to waste your time and money. I had taken my car to them three seperate times due to some potential engine overheating problems. Everytime I brought it in they gave a potential problem (POTENTIAL, they weren't even able to find the actual problem) so they fixed some stuff like the coolant tank and a temperature gauge sensor. NOTHING worked and my car still had problems. I took it in a fourth time, and what they told me was "we just can't find what's wrong with it. Best to just take it to a dealership and have them deal with it." YOU COULDN'T HAVE TOLD ME THAT THE FIRST TIME I BROUGHT IT IN?!? Instead of charging me for unnecessary fixes (since those fixes were never even the problem).If you do take it here, and they say that they can't find the problem but wanna fix something related to it, don't let them fix it. take it actual professional who will be able to diagnose your problem the first time.
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January 2024 by Todd Carlisle
Ordered tires from another company online, they sent the wrong size and it took almost a month to get refunded. Should have just come here to begin with. They got everything done in a timely fashion for less than I was set to pay from the other vendor. Since then, I've had two flats repaired with as little stress as possible! Highly recommend
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January 2024 by Najare J.
I made an appointment to follow up of services they recommended at the last appointment. They had no record of the service and requested another code scan be done. They also indicated the service was scheduled for could not be done today because the tech is not there. Why schedule me an appointment for this day beats me. There is not a charge for the code scan so it was fine; however, I asked multiple times if they could even service my car because it is a BMW brand (they are finicky) the representative assure me it was no problem. After they did the code scan I was told their systems struggle to talk to the BMW system to identify the issues. I would not recommend this place unless you are on your last straw and desperately need to be serviced!!
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December 2023 by Paula Jackson Parmentier
I am always very impressed with Deb, one of the managers. I choose to go to the location wherever she is.
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November 2023 by Chase
Booked an appointment for my 2022 civic through their app & even have email confirmation. Get to the shop & they tell me they don’t have some specific part to do the alignment because I “booked the appointment for a 2013 civic” & then was charged $25’s for the “alignment check”Stay far away from this place as it seems they like to lie about things & charge you regardless
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November 2023 by Steve Van sickle
I had an appointment and was able to get right in on time and they fixed my tire problem. Very good service and friendly service.
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November 2023 by Steven Sinner
Had a flat tire pulled in there lot at about 6:20p.m. After waiting almost 15 minutes no one on sales floor or behind counter to help me. Then an elderly woman appeared briefly to inform me that the staff is overworked not enough people they couldn't help me. As I preceded to ask questions I was cut off by her saying most of the staff was sick with covid. I got out of there asap.. unprofessional unhealthy and honestly a danger to the community. Would not recommend even approaching this place zero stars.
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October 2023 by FlowerChild
Always a friendly and professional staff. I come here every time for an oil change and never have any issues!
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October 2023 by Luke V.
Wow. Carelessly Bad. Called in and made an appointment for 1pm. Got there and Jacob told me that I didn't have an appointment. I showed him the phone number that we called to make the appointment, and he said that's not my phone number. So I called the phone number and it started ringing and his tech in the shop answered. So then he told me that customer service must've picked up the phone and schedule an appointment. He took no responsibility for wasting my time. Anyone who is given this group 5 stars is some friend or family member they're trying to get to improve their rating. This place needs to shut down. Terrible.
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October 2023 by Karen M.
Very reliable with great customer service! I have purchased tires here and had complete auto care here for years. The front desk and mechanics always get it right. Yesterday I got a nail in a tire under warranty and despite a very busy day today, they got me in. My tire was patched and a vehicle inspection service done, with fluids topped off as a courtesy. Thank you, Englewood Firestone.
