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February 2024 by Miss Smith
Very disappointed, I walked in today to get some stuff notarized. When I walked in no-one said anything to me no welcome in nothing, I had to ask about getting help then was told they don't offer notary services to none first bank members when I wasn't told that when I called! Terrible customer services!!! Very disappointed
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December 2023 by Scott Leutenegger
I started going here two years back when the Evans branch closed. I have only had good experiences with the tellers and a loan officer. Nice group of employees.
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November 2023 by Kinsey S.
Had a not so good experience here at this first bank branch, we had the teller name, Bernice and she was just so lovely with her eye rolls and resting bitch face we try to open an account we had some outstanding balances on an old account. We had paid that wanting to become a customer there, and she gave us a false reasoning why we couldn't.
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August 2023 by Cloud Joe
Used to be an extremely bad Branch, not anymore. Visited today, and was surprised how easy the transaction went . Kelsey Banz is very professional, straight to the point, no nonsense. Will come back again
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August 2023 by Kevin McCutcheon
As with so many First Bank locations, this one should also be renamed Worst Bank. The ATM rarely works and the service inside is painfully slow.
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May 2023 by Ann R.
Just a shout out to anyone who is thinking of using First Bank for a mortgage please do NOT waste your time! I have been a First Bank customer since 2015 and had a HELOC and portfolio loan with First bank. Both loans were handled great with no complaints. Mortgage lending is just not there thing. My assumptions came true when they could not communicate regarding the loan and closing. I was worried about this from the beginning but was assured by a bank Executive VP that all of it would be handled in a timely manner. In this fast-paced market in Colorado you need a mortgage broker who is still willing to give good customer service and respond to your emails. Plenty of Mortgage lenders out there asking for your business so shop around!
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March 2023 by Cailey Cogburn
The staff at this bank work hard and are always friendly. This bank is centrally located and usually very busy. I guess people just have zero patience nowadays.
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August 2022 by M B
Horrible I just walked out. 2 ppl at window. Dunno what Dominic was doing besides staring at a computer screen ignoring the long line of customers while 3-4 men walked around talking to each other instead of helping line. Just needed a money order and wasted 10 min for nothing
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June 2022 by Brent H.
Staff was extremely friendly and helpful. Helped a client open a business account here and was very impressed. Highly recommend
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June 2022 by Desiree Aldama Trinidad
Awesome people excellent experience weekly only problem is they need a right turn only sign on Logan
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May 2022 by Alexander Vucasovich
Been in a few times for my business account. Everyone is always super helpful and friendly.
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March 2022 by MIKE BLAST!
This branch is very close to home and convenient for me to reach...but...the real highlight of this location is the EXCELLENT customer service and personal banking care provided by LAURA MUNROE. Laura is a problem solver that cares about her customers and their immediate and long term needs. I have visited this branch unhappy and left COMPLETELY SATISFIED after sitting with Laura. I highly recommend you ask for her by name for all your banking needs.
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March 2022 by Valoria Mccarthy
Used this locations ATM to deposit cash. It ate 20 dollars of my deposit and did not add it to my account. I called and asked if they could review the footage on the machine. They will not resolve this. This is not good service!
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November 2021 by Kirsty M
Long wait times.
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October 2021 by Tinisa Salazar
Steve and his manager are the rudest. I don't know of it's my skin color or what. But they were so rude to only me and one other non Anglo. Very short and hateful. The lady before me they laughed and giggled. The minute I walked up his attitude changed. I will not be coming to this branch again.
