-
March 2024 by Joe G
Had my paint done at Gerber years ago and had the paint crack, which is not good. However, without any hassle they admitted they used a sealer years ago that they found to be faulty and completed the warranty repairs, which was great! It looks great again and Kerry was great to work with. I’ll be back if I ever need to, but fingers crossed that I don’t need collision repair again!
-
February 2024 by Donald “Don” Hoffmann
Friendly, helpful, and knowledgeable staff
-
December 2023 by Jessica Z
I would not recommend Gerber Collision to anyone. This past week I was involved in a hit and run and when I called my insurance one of the places they recommended was Gerber. When they called me to set up an appointment I spoke with someone named Brittany. She sounded very annoyed and had an attitude. The soonest they could get me in for an estimate was mid January. I told her that didn't work with my schedule and the next day that would work they didn't have availability until February. It's not feasible to drive around in a damaged car for over 2 months. I called my insurance company and they also recommended Caliber Collision and they were able to get me seen an get in estimate in less than 2 days. If you need your car fixed just go across the street to Caliber, they were very friendly, prompt and accommodating. Caliber asked if I was okay and showed compassion and now I'm able to get my car fixed in less than a week!
-
September 2023 by Robby Thomas
I was told that since I had an open claim, I was told to email an estimate but wasn't given an email address. I asked for an email so I could have the correct email address to send it to. I was then told she would email me, so I had it. The email was never sent to me.
-
June 2023 by Cameron Glover
Went into getting estimate. Just an estimate for hail damage.Showed up 20 minutes early (2:40) for an appointment at 3, got checked in, and sat down.Then at 3:15, I went outside to get some fresh air, and over heard her asking a question to another customer about normal operation, that she didn't ask me. (That customer was ushered through and helped right away.)I follow up and ask her "am I supposed too do that as well?" ( Mind you the lot was full when I pulled in, so I just parked in a spot) she pulls back, says "um yea, I thought you already did that"......like what?!?!Then Im picking up my car, she didn't great nor attempt to help me, I just sat and waited for the adjuster to notice that I was there.So, she just let a customer sit in the lobby for 30 minutes plus, without checking-in and making sure everything was okay. How does the receptionist not make sure she asked the same basic questions to every customer? After all she is the first face you see when in the place of the business and the main customer service. If that how the receptions works..how's the rest go? Piss poor in my opinion.
-
May 2023 by Dan Kourey
Attached wiper blade incorrectly, scratched car. Sensors not working after putting vehicle back together. Customer service unacceptable, don't answer phones.
-
May 2023 by Sean Loyd
Dont Use this company, had an appointment set up only for them to call me a week before my schedule to cancel on me.Services: Painting
-
May 2023 by Paul Urban
I went in for an estimate and I thought things were organized and didn't have to wait long. The lobby felt and looked hospitable. I anticipate my vehicle will be in good hands.
-
March 2023 by Moriah Sharon
I have in the past though the company was really good because of my past experience in Grand Junction. Unfortunately this is not the case over here. My insurance recommended that I call them to get an estimate on my car. They called set up appointment for me. Twenty minutes later I get a phone call saying that they couldn't look at my vehicle whatsoever because it was old and parts were discontinued. I was stunned. Then I was told to go to a mom and pop shop to get an estimate. Warning if you're vehicle is older than 2010, don't even bother calling.
-
March 2023 by RL Raymundo
Gerber did an absolutely amazing job with the front end damage to our Ford Escape. The work they performed is truly next level, everything they touched looks brand new, it's like the accident never even happened. The service was great too, and most importantly, the cost was reasonable, huge amount of value here, very highly recommended, excellent work!Services: Steering & suspension repair
-
March 2023 by Ashlyn Gracia
Gerber has the best customer service. I live in Wyoming and was trying to find someone to do the repairs after I got re-ended since we do not have a repair shop closer then Colorado. After looking at reviews of different auto body repair shops, that are approved to work on Tesla, I decided to give them a call. They were not only kind to me before my estimate but throughout the entire process. (Yes I know there are closer shops to Wyoming than Englewood, but their customer service made me not want to take it to anyone else). They kept me updated and worked with me on my towing schedule, and all of my insurance needs. They told me that they would need to order parts, but the service could take longer if the damages were more than they could see, which is completely understandable. My appointment was on February, 7th, and I got a call on Tuesday, February, 14th that it was done. Sara and Nick kept me updated with texts and courtesy calls. They were so amazing, and I would recommend anyone that needs collision work done on a Tesla to take it to them.
-
October 2022 by Joshua A.
I felt like it was necessary to up these guys' review. Initially I was hesitant to go here because the low star rating on yelp, but they were the only Tesla shop near me. Let me just say, I was planning on selling my car after the repair because I thought it wouldn't be the same, but they did such an amazing job that I decided to keep it. To give some back story I got hit twice on separate occasions from different people so my insurance situation was turning into a complete nightmare. Anyway Carma and her team took over and basically made the whole process quick and smooth and didn't need to involve me basically for anything I didn't need to be involved in. And I'm honestly so happy with the work the shop did. The car looks brand new and I can't thank their team enough.
-
October 2022 by Kristina N.
Went in for a estimate for an insurance/warranty claim on some unlisted damage on my Carvana purchase. Carma was very thorough in her explanation of what needed to be done and how it would be done after looking over my vehicle. Only waited 10-15 min in my vehicle in a comfortable garage bay after checking in for service. In and out within 30 min for my estimate. Sara was efficient and friendly in both my initial call for an appointment (which was about 4 weeks from my first call) and my reminder call the day before.
-
July 2022 by Kevin McNamara
I brought my Tesla in for repairs. First of all, not all places have the ability, expertise, and authorization to make repairs on the Tesla. Gerber does. Secondly, they have a delightful, helpful, and understanding receptionist named Laura to help you on getting your repairs started. When I left my car with them, they said that I would probably get my car back that Friday. After a more thorough inspection, they discovered there needed to be additional repairs. Tony kept me updated through text message what they were doing and when they expected it to be done. I am expecting my car to be finished by this Friday. I will be a week later than I originally thought, but I will be happy to have my car in its original condition.
-
May 2022 by Seth Bogulski
This place is absolutely terrible. I had a minor fender bender and it was supposed to done in 1 day. It has been a week! I waited to drop the car off until they had all the parts and they still managed to screw it up.. do not go here.Service: Body & Trim
