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April 2024 by J Kim S.
I ordered Dialpad business phone service through T-Mobile. Five weeks later, I still haven't been able to get an operational phone, nor have my numbers been ported over as promised (5-14 days). Apparently T-Mobile has to go through Dialpad for service on the lines and there doesn't seem to be a working relationship there. If you are considering this service, I would steer clear. My sale representative, Tristan Jaramillo, is not responsive and since he took my order, I haven't been able to get him to respond or help in any way. I made a bad choice, which is a shame because it seems like a futuristic service.
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February 2024 by Elias Garcia
I almost didn't walk into the store, Gavyn hooked me up! Got a new phone smartwatch and tablet.
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January 2024 by Bradley
Avoid this specific tmobile store at all costs
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December 2023 by Darian Maluk
This store gives you false information! Highly do not recommend going here. Gavin is the one that helped my friend and I out getting a new phone. We have been getting charged absurd amounts of money when we were told something completely different. I have been on the phone with tmobile every week now for almost 3 months. No one is on the same page. DO NOT WASTE YOUR TIME OR ENERGY HERE!
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December 2023 by MAA
Seemed like the customer service representative would rather being doing something else. Plus I think he was sick. Kept coughing. Not impressed.
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November 2023 by It's Whitney
I can’t speak about all the employees at this store. However the employee or manager that I had the interaction with (Gavyn) at this location was extremely impatient, short, and rude with me. He immediately dismissed my concerns first then afterwards decided he would try. I am not a fussy person but to be met with such an attitude, given my situation of both my car and phone not working is unacceptable. Do better !
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November 2023 by Anthony Welborn
Went in the store two days ago to solve the issue of Tmobile charging me for the returned insurance device. I turned my phone in a month ago, and they still keep trying to charge me $500 for it even though they've confirmed they have it at the warehouse. The assistant manager helping me had a terrible attitude and was literally on FB messenger messaging his Boyfriend instead of actually helping me. He assured me it was taken care of. Literally, 2 days later, t-mobile shuts my service off, and now I'm having to be on the phone more to solve this. I am so tired of dealing with this issue. I'm literally on the phone as I type this canceling my service! I've been with them for years and guess its time for better service. This company sure has taken a turn for the worst.
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November 2023 by Patricia Mostcowicz
Showed up 2 full hours before close, 2 employees inside, but locked doors and a sign stating "because of staff shortages, they would be closing early". The worst of the remaining stores. I'm closing my account now.
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October 2023 by Bobby west
Very helpful getting my service in my new phone! The young man was great
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September 2023 by Fabian Deherrera
Great service love the guys there good people always have the answers to all my questions
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August 2023 by Kelly Nelson
I came in today to get my phone I bought from Samsung in hopes to transfer my files from my old one to my new one. The guys were more than helpful with helping me change and reset the phones! They were very nice, friendly, helpful, and even introduced me to a new service they're offering! I was extremely happy with my visit today and would highly recommend this store!
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July 2023 by Jacques Aubert
Diego , & hernando were amazing I got there right before closing, they both have excellent customer service skills and didn’t hurry us out!! Thank you for the vip service both of you need to be recognized for being all stars! It shows when people actually like what they do !
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July 2023 by George Schaier
The guys that work there very helpful and know how to deal with customers..?
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May 2023 by Thienan
Friendly employees who were able to help us with our phone plan.
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December 2022 by Bryan Pascarella
Joe was extremely helpful! He made sure to add on extra promotions that I didn’t even realize were going on. Easiest phone transfer yet. Highly recommend!
