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October 2023 by Keenan P.
I recently dropped off my 2019 Dodge Charger at Thompson Automotive because the steering began feeling stiff and rigid rather than smooth and effortless. Having some automotive knowledge, I figured this was due to the vehicle's power steering system. I didn't know exactly what type of power steering my vehicle had, as there are a few different options, but I knew that my experience driving the car had worsened.After dropping my vehicle off at Thompson Automotive and having it reviewed by one of their mechanics, I was notified that my vehicle didn't have power steering whatsoever, and thus, there was nothing to be fixed. Even the mechanic who inspected my vehicle reassured me as such, saying there would be nothing to do except add power steering to my vehicle. I insisted the steering was smooth until recently, but the mechanic shrugged off my concerns.Unconvinced, I called a friend who is a mechanic and runs servicing for a Dodge dealership. He reassured me that my vehicle does have power steering and informed me of different reasons why my power steering would be failing.With this in mind, I took my vehicle to a local Dodge dealership for another inspection. They notified me that my power steering rack was leaking fluid and that I would need a new rack and pinion. This was expensive but necessary, and upon receiving my vehicle with a replaced rack and pinion, my steering was back to normal.I'm disappointed in the lack of care and service from Thompson Automotive. I drive my car all the time, and my experience should guide the inspection process when diagnosing an issue. When I say that the steering used to be smooth and is now stiff, the mechanic should seek to understand why such a thing is occurring. How would it be that my car doesn't have power steering if I tell you it used to steer smoothly? Instead, my concerns were shrugged off.As a result, I cannot recommend Thompson Automotive to anyone seeking automotive repairs because of their lack of consideration and thoroughness when looking over my vehicle. At least they didn't charge for the time they spent misdiagnosing my vehicle.
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September 2023 by AJ B.
If you get repairs done be careful and get a second mechanic opinion because they will add in other problems on your car that aren't necessary. Fix something and then something related to what they fixed goes wrong that they should have fixed when in there. I got another mechanic opinion. Also their prices are high.
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June 2023 by Michael P.
Thompson did an awesome job resurrecting my old 2005 Subaru Outback. I felt comfortable knowing they were honest and straightforward with me about what repairs needed to be made. From the front desk staff (Ty and Christie) to the owners (Jamie and Bob), everyone made sure we were taken care of and our questions were answered. They went out of their way to make sure they came in under budget on the parts and repairs. I highly recommend Thompson Automotive to anyone who needs work done on their cars.
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May 2023 by Crystal M.
The first time I went to Thompson automotive it was a good experience hence why I decided to go back. I bought my vehicle in February. Granted it is a 2006 and has over 200,000 miles on it. I took it there the day I bought it to get an oil change because it needed done. And the staff was very helpful and friendly. I went back today to get another oil change. Waited about 40 minutes and then I was told that my oil drain plug is stripped. I told them they are the last ones that had touched my vehicle to do the oil change and they told me they are not responsible because these things happen especially with vehicles that have over 200,000 miles on them, I used to be a service advisor and I know things do get old and wear out but a drain plug being stripped is due to over-tightening. I was told mine is just spinning right now. Then I was told that it would be about $600 for a new oil pan and labor. I should've been informed the last time I was there about the drain plug and the guy I spoke to told me he's not sure why I wasn't informed last time about it being old looking or like it needs replaced. Personally I feel they are responsible for fixing it. How it is my fault the tech over tightened my drain plug.
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March 2023 by Cassandra W.
If I could give this place 100 stars I would! They are efficient, quick, detailed, honest, always get right back to you, and everyone that works there is so nice! From our first visit they treated us like we've been costumers for years. They have always taken the time to go over every detail and answer every question without making me feel like I was wasting their time. I would recommend them to everyone!
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October 2022 by Robert King
Professional, clean shop and nice waiting room. Great customer service, knowledgeable and fair for the work preformed. I will be taking all my vehicles here from now on for maintenance as well as any skilled repairs needed. I have taken a crv as well as Mazda 3 in for oil changes over the last month and look forward to building a relationship with Thompson Automotive.
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October 2022 by Justin Hill
I heard about this place from several individuals. I’ve been taking my vehicle to Lexus dealership for the last 7 years and figured I would check them out. I got an oil change. They also did an inspection on my vehicle and noticed a crack on my front strut, or something like that, and wanted to bring to my attention. Nothing that needed to be replaced and something they would keep an eye on going forward. They quoted me a price so I can plan for that in my budget.I hung out on the waiting area, they had candy which I love (probably because it was Halloween, but they also had a variety of refreshments available in a cooler.If anyone is looking for a great place to check out for oil changes and other car services, I would highly recommend them. I will certainly be back.Services: Auto maintenance
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October 2022 by R.S. Dickerson
Excellent diagnostic team! This family owned business comes highly recommended and Bob really gives you the truth about your vehicle. This is not always an easy thing to do but he does it with the right touch. They are quite busy as a great shop should be but he also took the time to walk me through what needed repair on my vehicle. The waiting area is very nice and accommodating. Thank you for taking the time to make me feel special.
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October 2022 by Heather Ludwig
Moved from NY to Denver back in April and did a quick search to get an oil changed and Thompson came up. My first time there I knew they were going to be my go to for all my car needs moving forward. Their receptionists are friendly and accommodating. Their techs know what they are doing and do not BS you. Their wait room is perfect for a WFH - they even have a desk. HIGHLY recommendService: Oil change
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October 2022 by Danny Steiner
The team at Thompson is very kind, responsive, and patient. I brought in my 2000 Honda Accord for a bunch of different repairs and I felt valued throughout the whole process Samantha and Casey are both very kind and respectful. Samantha made sure to call me once I received the inspection report and made sure I had an answer to every question so I could make an informed decision. Once diagnosed they got my car back to me the next day. Highly recommend working with them.Services: Auto maintenance
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September 2022 by Laura Pollock
Thompson Auto has the most amazing, efficient and customized service. Not only are they very passionate about cars, they’re passionate about people and bring cutting edge technology to your experience that enables you to know every last tiny or significant detail happening to your car while it’s being serviced so that there are no surprises. They price reasonably and accurately too! If you’re a busy person who doesn’t have time to talk to them on the phone about the details of your car .. this is the place for you because a full visual and textual description will come by way of text prompting you to say yes or no to each service. Today they even offered me a free Uber ride to my workplace after dropping in to have my car serviced on the fly! The owners Jaime and Bob are such genuine amazing people as are their amazing staff! Casey, Sam and Ryan have been amazing! ? thank you Thompson!
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August 2022 by Daniel Brennan
Thompson Automotive was very thorough in finding and evaluating several maintenance and repair issues with our vehicle. The automotive team there fixed these issues in a timely manner and did a good job in keeping us updated on the repairs. Very helpful staff.Services: Auto maintenance
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July 2022 by Gil Trebajo
They're very good at their job and honest. I was in a hurry cuz I was traveling on business and I had quite a few parts to install. They got my stuff done as soon as they could. I had a little part missing but they managed to figure something out, which was amazing. Would most definitely recommend their services for all you car needs.
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July 2022 by Jesse Letourneau
They are currently working on my car and it has been super helpful and straight forward of a process. They kept in touch through the whole process which makes the world of difference. They are replacing my catalytic converter which is always pricey but i feel like the pricing is very honest. I think i may of found a shop for life.Services: Auto engine diagnostic
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July 2022 by Mandy Koskinen
Fabulous service from Thompson Auto! I had taken my vehicle to three other shops and none were able to diagnose the issue. They did it in a day and were super friendly folks!Services: Oil change
