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April 2024 by Becky Valdez
Very personal and helpful. Amanda helped me , she was fabulous, and I will keep coming back to her.
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April 2024 by Dave Barnard
Dacono store is great!
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April 2024 by amanda johnson
Sam ? great job
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April 2024 by Office Main
Very nice man. Kept searching until we found what I was looking for!
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April 2024 by Steve Cox
Great service, selection, and staff. Caleb was knowledgeable and informative.
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April 2024 by Troy Stuart
Sales people let you know they are there, but don't hover. Very helpful. Very nice. Very efficient in getting me out the door quickly. When they messed up the order, they fixed it rightly by going above and beyond. Would highly recommend this location for your furniture needs.
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April 2024 by Brady Jacovetta
Amanda was great and super helpful!
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March 2024 by Rigoberto Perez Renteria
Generous attention. Very satisfied.Now I have the desired sofa bed at home.
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March 2024 by Commodus
Had a seemless experience buying an awesome new bedroom set with Ruben. This isn't our first time at the store and I'm sure it won't be our last.
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March 2024 by Rachel Triou
Edit** After sending me to a care specialist "Angie" they are still refusing to honor the warranty. Their employees are trained to inform you that the warranty will cover anything and everything without providing you with a brochure to disclose what is actually not covered. Alice would not even acknowledge how their employees sell the warranty when I asked her several times how they can sell a warranty like this when they do not actually cover anything. How can a company lie to your face and then "customer care" just brushed it off? Thanks, Angie, for the lack of help or care. You respond to all my reviews and act like you will resolve it and then you deny any wrongdoing in a private email.We purchase a very expensive couch and were “sold” on the Allaway protection plan by Ericia for $399. We have several dogs and a toddler and expressed concern as we have never owned a nice couch in this price point or a leather couch. We were told by Ericia to not worry about dogs or any issues with children as with the protection plan everything was covered, and they would even replace the damaged section one time during the coverage period if they could not fix it. We were told ALL issues would be covered and were not given any brochure on the plan. Obviously, Ericia receives commission, and we were too dumb to realize this when purchasing it and since becoming aware of it on the spot – we were not able to do our own research on whether a plan is worth it or not. We would not have purchased the plan if we knew only a select small amount of damage was covered. We realized today that only damage caused by stains is covered and there’s is only a small list of what is considered a “covered stain”. We found it out when they denied our claim immediately with this reason “The AllAway Stain Protection Program is for limited accidental stains from single incident, but unfortunately, does not cover leather worn out from cleaning such as color loss, fading”. I was told by Ericia that it does not matter and that if there is damage that is what the insurance if for. Apparently, Furniture Row trains employees that it’s morally and ethically okay to say whatever is needed to the customer so they can get their commission; you don’t have to worry about it once they’re out the door. I could have used the $399 towards replacing the damaged piece rather than spending it on insurance that refused to cover anything. If I would have received this brochure on the coverage when I bought the couch I would have laughed and said no because of the short and limited list of what is covered. Glad Ericia sold her morals and ethics for %30 of the sale. Way to go girl!
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March 2024 by juan osorio
Great service. Walter was so helpful and he provided guidance on best deals that met our budget.
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March 2024 by Mariely Tripari
Great prices and customer service!
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March 2024 by Michael Lynn
Friendly no-pressure customer service. Beautiful selection of different styles of furniture. Appreciate that! Jamie is outstanding to work with, above and beyond customer service.
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March 2024 by Stephanie Hayes
Walter was so kind and helpful and we really enjoyed shopping with him. He really worked with us to make sure we found exactly what we were looking for. He was personable and easy to work with! Thanks Walter! We can’t wait for our new couch!
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March 2024 by Daniel Osvold
Janet was great to work with. She offered me all the specials and even got me a better deal than what I had originally thought. I would recommend her services to all! Thanks Janet!!!
