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October 2023 by Samantha Sherba
Not sure I will be back. I went in to get an acrylic set and a pedicure, which I told the girl at the front.I was taken by a guy who was super rude and in a huge hurry. First, he asked if I had gel on my toes and I said no. He was like 'good that will be much faster', I didn't think anything of it at the time. He was extremely short with me while doing my pedicure, wanting me to move in ways I could not due to a recent hip surgery. He wanted me to hold my leg up in the air for 2 minutes at a time so he didn't have to bend; and kept very forcefully moving my feet so my toes would turn inward which was incredibly painful, and a position I could not hold. I kept apologizing and telling him I can't move in those ways, told him why, and his response was that I shouldn't be getting my nails done if I can't move in a way that works for the technician. He then only did 2 coats of gel on my toes and stated to me, 'this is good enough you wasted my time not being able to move the way I wanted'.When it came time for my full set, I showed a photo of what I wanted. It was a pinkish brown neutral with chrome powder over top. I was looking at the neutral colors and asked if he had any recommendations. He said he just wanted me to choose because if i don't like it, then it's not his problem.He then kept insisting a light bubble gum pink would be best, and when I questioned it he said again that I was wasting his time. Mind you at this point I had been looking at colors for maybe 3 minutes. He then insisted on showing me what the color he chose vs. another one I had my eye on would look like with the chrome on top. I told him we didn't have to do that, we would just go with the color I wanted but he had already started.The pink he chose was absolutely nothing in the realm of what I wanted. The color I chose was fine but still not right, but I just didn't want to deal with him anymore so I told him to just go ahead and do it. He then says 'I don't have time to show you every color in here.' I told him he doesn't seem to have time for anything today and that I didn't ask him to show me the colors, he insisted on that. He then says 'at least I just have to put the gel on really quick to your regular nail'. I told him no, that I wanted a full set and that is what I had told the girl when I walked in. He then got PISSED and walked up to the girl up front and went off on her. Additionally, the state board technician license he had hanging next to his station expired in 2020.I ended up getting moved to another very nice girl named T who pulled another color for my nails that was PERFECT. The lady who did my eyebrows was also very nice. I ended up loving my nails by the time it was all said and done, but 80% of my experience was absolutely terrible.
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October 2023 by Kali Manzanares
Nails came out good, but my fingers are so sore from technician, Anne (name was labeled on table), sawing the sides of my fingers with file because she over painted the dip onto my fingers and under my nails as well. (Pulled away from her a couple times.) I also had to scrape the extra dip out from under my nails when I left. ? I came here before and had a different technician that was good, but will not be going back because of this visit. It also upsets me when there’s no customer service- speaking in a different language to other techs the whole time makes me uncomfortable.Service: Dip powder
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October 2023 by Brittany Chelius
Ask questions they add extra charges for anything they can so be very careful !!I was Greeted nicely by a young woman and the lady that did my eyebrows was fantastic. However, the man that did my nails was very rude. The Worst experience and worst mannerisms by him. I said, I’ll take square coffin. You decide and I walked out with almond shape nails. Everything was wrong and I didn’t stand up for myself so that’s my bad. He knew what he was doing or not doing. I will not go back.Also, He charged me $10 to take off acrylic. He said it was because it was a different product. Taking off dipping powders is just the same if not worse. Plus, I was getting my nails redone. It wasn’t like I just went in there to get it removed and leave. It should be all one service. What’s the difference? Nothing! He definitely stole money from me, That’s a fact!! It wasn’t worth staying in and arguing it was getting late and I couldn’t bear to continue to talk to him. I was so frustrated with my experience and disappointed. I was really excited to try this place out.
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October 2023 by Elizabeth Walls
I've been here multiple times and have had an excellent experience each time. I highly recommend this location! Also it's super easy to schedule appointments online.
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October 2023 by Sonja Hellman
I'm so glad Magic Nails opened down the road from me! It's a beautiful, clean salon with friendly, talented nail techs. My daughter got her brows waxed last time we went, and they look great!
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August 2023 by Kayla D
Best nail salon ever, my nails always look perfect! Also my appointment time is always honored, it’s nice to not be kept waiting. Thank you Magic Nails team you all are great!
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August 2023 by adriana mosqueda
I am costumer for more the year ago. Today I went because I needed a rebase, when arrives I asked for the service the front desk lady said yes, but…. The technician wasn’t nice, even said hi how are you? Just she put on her face mask and face shield, ok I tell her I will like a rebase ( ombré). She started do my nails, I said to het what Cain a shape, longer and the technician said what? What? Ok.! Finally After that I tell her I “ I change my mind, I will like natural pink or clear, the technician started talking with the other technician in their lenguaje about this situation and she was mad, she left and walking and back, ( not really nice actitud) and tell me “NEXT TIME YOU CHANCE YOUR MIND, LET ME KNOW BEFORE, because …… SO I WAS IN THE WRONG PLACE, with the wrong persons . REALLY! Ladie I came because I need relax time and I ask for the service, I got horrible evening, actitud , and obviously not excellent work like other visits i got it. But if I complain who is going to help me?Services: Acrylic nails
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August 2023 by Anh
I had the fresh and fruity pedicure and a dip mani with designs and it was one of the best experience I’ve ever had. The lady that did my nails was extremely careful and the pedicure smells so good and it made my feet extremely soft.Services: Foot massages
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August 2023 by Kelsey
I've been coming to this salon consistently for almost two years, and I always leave with beautiful nails! I've worked with multiple nail technicians here, and they're all great, but Lee is my favorite! They all do dip/powder nails in such a way that they don't lift, which makes all the difference for longevity! Lee does an exceptional job with shaping nails and applying a consistent yet thin powder coating, which makes for the most beautiful dip manicure! The team has fun with each other, and it's overall a great environment and experience. I highly recommend Magic Nails to anyone looking for a new salon!
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July 2023 by Lindsay OBrien
While some of their nail techs are great most aren't. They make up new charges every time you go. Some times they offer a student discount sometimes they don't. They took advantage of my 13 year old niece and charged her for length (reg length), shape (square), French tip and design costing her over $100 not telling she or myself until they were done. On top of this the tech Mia T told my niece it "wasn't fun for her to do her nails" I'm assuming because we came at five when they close at six which should've been plenty of time to complete. Poor customer service and dishonest employees.Service: Acrylic nails
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July 2023 by Jade Cochran
Hanna did amazingly! First time going and was unsure of what to do my nails needed some love but listened to hanna and she killed it! Thanks so much
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June 2023 by keri eakins
Horrible customer service. Very Very overpriced for the quality.My first time ever getting a acrylic manicure and they didn't even last 2 weeks. Kevin was rude, batting my hands away, was very short with me. He spoke in his language to other guests and employees...but didn't speak a word to me the whole time. Not even to ask what I wanted or if I liked what he was doing. He rushed through the whole thing. My experience sucked and so do my nails. I've never had acrylics and was hoping this would be a learning experience...it turned out to be a horrible learning experience. My acrylics are so freaking thick. Never going here again.
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June 2023 by Marina Rios
This place is a hidden treasure. I have been to many nail places but I cannot emphasize how amazing this place is. Everyone is always so friendly. They take care of you. If you don’t have an appointment, the possibility of them taking you back asap is high. They are so well staffed as I always see so many nail technicians. My 3 year old had a manicure ? done and the technician was so sweet and kind. My daughter is shy and she had a very good first time experience. I usually get the organic herb pedicure and a gel manicure. My nails last forever. They look good always.Services: Dip powder
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May 2023 by Larisa Koreckaya
They've always been able and willing to fix any damage that happens to my nails too. They always get me in and out quickly, the place is cute and clean, and they do a great job on my nails. Would highly recommend Magic Nails Erie. This place is awesome! Great customer service and very attentive. I love this place I go every moth cant live without my dipped nails
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May 2023 by Jena Carter
I will continue to request services at Magic Nails Erie. I got the dip nails and they look perfect! I had a great experience here. This is my second visit and both times have been great. They take great care of you and make sure you are comfortable and don't have to wait long. They were very detail oriented and made sure I was satisfied with my nails.
