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December 2023 by Jake Bell
Liz is the bomb. Super quick. Great attention to detail. Go see her!
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December 2023 by Johnnie Heider-Kuhn
Sierra was amazing! Super chill energy helped me feel instantly comfortable with being so vulnerable with a stranger. She was confident and quick in her approach, making sure to check in on temperature of the wax and how I was feeling throughout. Sierra walked me through aftercare and was really kind overall.
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December 2023 by Journey Fisher
I came in for a brow wax, and Villi was amazing! She's very friendly and gentle. I've been to other places for waxes, but this place is one of the best. It's clean and adorable inside. I highly recommend Villi and this location.
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November 2023 by Natalie Yevoli
Love their services! Affordable, clean, and effective. Shelby is knowledgable, professional, and friendly. Definitely recommend!
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August 2023 by Rhonda Ahrens
Skylar is a bubbily, personable, skilled technician & I’ve enjoyed my waxing + tinting eyebrow appts with her. She deserves 5 stars. The online account system & being able to speak with a manager not so much?! I’m paying a monthly member service. I initially made the mistake & had somehow generated two accts. I was told in June they could refund money & merge the accts for me not to worry. Now my phone number & credit card on the online acct are a hot mess. I’m still being billed yet I can not book an appointment without calling or going in. Plus the card on file was compromised in June right after I was at my appt. Not blaming them, but is it a coincidence their system has gross errors & my card had significant fraud charges? Then this AM I called to confirm my 1pm appt. today was told by Shelby it was definitely at 1pm. I had not received email or text. Which I had each other appt. Went in & it had been canceled before I showed up? I want the manager or owner to reach out to me. I am in sales & believe customer service is everything. Not feeling the love from Waxing in the City - Erie, CO location at all. Probably should be one star. Yet as I said their employee Skylar is a rockstar.Services: Brazilian waxing
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August 2023 by Athena Vigil
Loved this location! It was super clean and the staff was so welcoming, friendly and knowledgeableThank you Sierra for making me feel at home and paying attention to the extra detail! It really made all the differenceCan't wait to come back! ???Services: Eyebrow waxing
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July 2023 by Jlynn
Edited: This location hasn’t impressed me and I’ll likely switch back to the other location I went to for years despite the drive. Sierra performed my last wax and I had to pluck a lot of missed hairs when I got home and saw how bad the wax was. Despite being a loyal customer to WTC for 9 years, this location charged a cancellation fee because I couldn’t call 24 hours in advance due to a holiday closure. I’ve only cancelled an appointment 2 other times in 9 years, so it’s surprising there’s not any leeway for long time customers.Original review: I’m happy to have a WTC location significantly closer to me as I’ve been visiting another location for many, many years, but the drive is 45 minutes one way.My first wax here took longer than the other WTC location I’ve been going to regularly. I switched to another employee for my second visit and that appointment was faster than the first and more in line with what I’m used to in terms of time.That being said, the upselling at the Erie location is pushed HARD and I find myself saying “No” at least 3-4 times per visit. I’m going to give it a couple more tries at this location, and hopefully change my rating, but if I have to keep declining services and products multiple times per visit, I’ll switch back to the other WTC location in spite of the drive.
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July 2023 by Kelly G.
A very long time customer of Waxing the City, you can only imagine my excitement upon hearing that there was a location opening in Erie (just 10 mins from my house!) I've made appointments there ~4 times, and while I've rooted for this location to be awesome, they're not getting better. My experience this weekend will be my last. I chalked the first few visits up to "growing pains", but I'm moving on and you should too. Driving to Boulder (20+ mins) is worth it for higher quality customer service.PROS:- Waxing in the City HANDS DOWN has the best products and wax. It does the job, while leaving your skin super soft. - Online scheduling makes life easier when you're looking for a quick beauty treatment.CONS:- There is no one ANYWHERE to greet you. I totally get business expenses, online check-in, technology-led options. This all makes sense. But when you can literally hear the waxers in the back chit-chatting and no one greets you after 15 minutes, that's ridiculous. On 07/01, I waited 20 minutes before anyone even came out to see if I was ready. That's 15 minutes past my scheduled appt time (a service that wouldn't have taken more than 15 mins - yes, I arrived 5 minutes early). Other locations in the front range have this same set up, but you NEVER wait this long.- If you call, the phone rings to an empty office. Thinking something was off, I called the phone number to the location from the lobby - - which led to an open/empty office that I could see from the waiting room. No one answered the phone or even paid attention to it.- They're not setting their waxers up for success. It isn't the girls' fault that this setup is in place. If you have all the time in the world to just hang out in their lobby unattended, try this location. Otherwise, the drive to Boulder is my full recommendation.Note: After this "appointment" that never was, I drove 20 minutes to Boulder and had the most lovely appointment with the WTC-Boulder team.
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June 2023 by Adriana Palomo
Several years ago I had used Waxing the City out of state a couple times and each time I was amazed at their services. I was super happy moving back to CO and seeing they had locations here! Of course this location didn’t disappoint either! I was able to get in same day. I had Shelby. I loved that even though I had a Brazilian wax before, she still did not fail to walk me through the process and provide me with after care instructions. They also have an a la carte menu you can add during or after your wax. I did a soothing mask for afterwards on the area and it really did help with the usual redness and sensitivity I get. She made me feel super comfortable and conversed with me the entire time, putting me at ease. The wax did not hurt. I had several waxes before at another franchise and each time I was left with so much hair afterwards, so I just stopped waxing for 3 months. This experience reminded me why I started waxing in the first place. I was nothing less than happy with the results! I didn’t have to pluck when I got home. To top it all off, when Shelby was recommending products for after care, she was super knowledgeable about the products and made sure each product she suggested was safe to use while pregnant. Of all the waxes I’ve had, this was one of the best! I will definitely be a regular at this location!! Thank you Shelby!
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June 2023 by Cydnee Middlemas
Liz was wonderful! So impressed with this location overall and her work!Service: Eyebrow waxing
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May 2023 by Hector Ramirez
Shelby M was great! Very friendly, informative, efficient and thorough. Will be back for my next wax.
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May 2023 by Sendy Gonzalez
Alexa has done an amazing job with my waxes! Very detailed and professional, answers my questions and is very thorough!
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May 2023 by Joyful Soul Cleaning
Least painful Brazilian wax I’ve ever had.
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February 2023 by maxine sadows
Skylar waxed me and was great! She made me feel comfortable and was quick! Shelby scheduled the appointment for me and was wonderful! So kind when it came to a scheduling conflict! My new regular spot for waxing!Service: Brazilian waxing
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February 2023 by Cher Nelson
From the moment I walked in, it was a great experience!I was greeted with very friendly people. Shelby was my cerologist, she was amazing and extremely professional. This is the best Waxing studio in Northern Colorado. I will definitely be returning.Services: Intimate area hair waxing
