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August 2023 by Tami Ellicott
We have been customers of K & K since 2016 and NEVER had a problem. Payments were set up to be automatic and had no issues.....UNTIL the New Owners took over. Had a call last month that we needed to get in and pay our bill because it was due. I called and talked to a young man to see what the problem was because for the last 7 years it has been on monthly auto pay and all he could do was yell at me saying that I had no money in my account so I needed to come and sign a paper. I explained that there was money in the account and that 1 of the two units was showing up on our checking account as pending so I wasn't sure why the other one wasn't. He just kept telling me that I had to come up there and sign a form right away and wouldn't let me talk. After our phone call I checked the bank account and found the the other unit's payment had dropped and was marked pending as well. HMMMMM. SO, we decided to move out of that unit that day but kept the other one until we could move those items to another facility. Fast forward to today...Got a call that we needed to come pay for the unit we had cancelled and moved out of. The other unit was pending on our checking account so I knew it was taken care of. I went up to the office and was told that we had to sign a form for it to be cancelled. I asked for the form and he told me that I would have to pay another month to get the form. We were not notified of any policy changes so I asked if we could talk to the owner/manager. Was told no and that the camera's were on with audio and that we were threatening him and to get out. BEWARE of their shady business practices. Looked the property owner up on Weld County Property search. SHAM SHAM SHAM - Only reason there is 1 star is because you can't submit unless at least 1 is chosen.
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August 2023 by Iris Rivera
!!HORRIBLE CUSTOMER SERVICE. Was charged an extra month without notice when I was leaving that storage unit, went into their main office and asked for any contract I had with them but was told I couldn't get a copy of ANY paperwork, was even told I couldn't speak to any manager or higher up and I needed to get off their property. After these new owners took over this storage place has some shady ways of trapping people and make money off of them, WOULD HIGHLY SAY NOOOOO TO THIS PLACE!!
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August 2023 by Heather Behring
Watch out for this company! Very unethical and difficult to work with.
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August 2023 by Blake Hanick
Posted on the U-Haul Page as well. Here with an update - they DID double charge the card mentioned in the original review. Egregious. If Zero was a recommendation - they have definitely earned it. The fraud department of my bank is handling this now.----The reservation I placed, through a phone call with U-Haul directly, was magically cancelled upon arrival and not by me. The attendant could see the original reservation (because I had a reservation # and confirmation email) and there were pick up location specific comments added to it. They had to make a "new reservation" on-site and the amount I was quoted almost doubled. Criminal. Needed the vehicle for less than 2 hours and it took 30 minutes to get the actual vehicle. The exterior of the vehicle was muddy. The interior was dusty. The attendant asked for my phone number three times, made me read out loud my credit card number, handed me one sheet of a three page contract, didn't provide a copy or a receipt, and was genuinely one of the worst employees I've dealt with in a very, very long time. I will definitely not be recommending this location to anyone (and if my information is compromised best believe there will be consequences) but genuine disappointment with U-Haul stands as well. The first reservation I attempted to place through the website, I called the location to confirm and they didn't have the vehicle at all and wouldn't have anything even available at all for four days. That company was the one that told me to call U-Haul directly to place the reservation that magically disappeared. Ridiculous. Never again.
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July 2023 by B H.
Posted on the U-Haul Page as well. Here with an update - they DID double charge the card mentioned in the original review. Egregious. If Zero was a recommendation - they have definitely earned it. The fraud department of my bank is handling this now.----The reservation I placed, through a phone call with U-Haul directly, was magically cancelled upon arrival and not by me. The attendant could see the original reservation (because I had a reservation # and confirmation email) and there were pick up location specific comments added to it. They had to make a "new reservation" on-site and the amount I was quoted almost doubled. Criminal. Needed the vehicle for less than 2 hours and it took 30 minutes to get the actual vehicle. The exterior of the vehicle was muddy. The interior was dusty. The attendant asked for my phone number three times, made me read out loud my credit card number, handed me one sheet of a three page contract, didn't provide a copy or a receipt, and was genuinely one of the worst employees I've dealt with in a very, very long time. I will definitely not be recommending this location to anyone (and if my information is compromised best believe there will be consequences) but genuine disappointment with U-Haul stands as well. The first reservation I attempted to place through the website, I called the location to confirm and they didn't have the vehicle at all and wouldn't have anything even available at all for four days. That company was the one that told me to call U-Haul directly to place the reservation that magically disappeared. Ridiculous. Never again.
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July 2023 by Dawn V
I can't believe there's not one review for this place the manager is disrespectful and throws your past in your face I don't know how one month behind makes us owe ****+. They over charge for there units and add extra fees every chance he gets you can't get in after 7:00 p.m. and God forbid if you throw a bag out of the in the trash and then you take it back out he still charges you $150 and locks you out and then expect you to still pay it's ridiculous yeah it's convenient because there's a light in the storage unit but what he's charging and the way that he acts is not worth it I'm losing my stuff because of him and stuff that's very sentimental to me don't rent at this place he'll s**** you every chance you get
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July 2023 by Sean Steefel
Careful of the ethical practices of this new owner!! My son a college student rented for *JUST* one month a unit and the new owner used a loophole in the paperwork to DEMAND another full month payment for 2x the original rent cost!The RIGHT thing to do would have been to recognize they are students acknowledge the intent with the previous owner and wave the fee.This is shifty business practice and I would warn off all college students (or anyone for that matter!) if you don't want to pay for what you didn't need... find another company!
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July 2023 by John Steefel
This storage company scammed us college students out of an extra $270 dollars saying we didn't sign a vacancy document even though we had signed a 30-day intent to leave and vacate with the provided knowledge that nothing else would need to be signed. They only care about getting their money and not the happiness or well being of the customers they are providing the service for.
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July 2023 by Susan Ebbs
Very nice gentleman that runs and operates this location had me in and out with my U-Haul truck in no time very courteous
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July 2023 by Clinton S.
Owner is good dude. Got me going with uhaul trailer rental quick.
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July 2023 by SG Racin
Very professional and easy to work with. Good prices and secure storage.
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July 2023 by Whitney Dunlap
Owner was very friendly and helpful!
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June 2022 by Scott Smith
Change of ownership recently has not been a good thing. Added all sorts of security but also cut access hours to unreasonable times. Raised rents on units 2 times in the last year. Also require insurance from outside sources or forcibly add their insurance to the price of your unit. Discussions with owners basically leads to no action other than blow off answers. I do not recommend this self storage and will be actively looking for a new location to get my unit moved. Additional note... I have had multiple units for many years and never had these kinds of issue.
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May 2022 by Kathy2121 Bryne (kathy)
Nice clean quiet
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April 2022 by Brandon Luthye
New owners have done a great job. They are doing tons of work and have put in new cameras and lights and are really making the place much safer and secure
