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December 2023 by Lynn Howard
Rude service, entire call. Not the courteous, helpful staff I'm used to when I call. First hung up, then answered again but wouldn't put receiver to her ear. Very hard to hear with all the laughing and giggling from other staff. Finally, took me off "hands free", quoted wrong drug, angrily told me there were no refills and it would be 3 days before they could fill. I can't believe a drug I need takes that long. Other staff extremely rude, laughing, practically yellung.
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December 2023 by Juan Manuel Rodarte
Very bad customer service, needed my prescription refill called in the morning to have them ready for pickup. Got the wrong prescription and they told me that they did not have any. BAD CUSTOMER SERVICE DON'T RECOMMEND.
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December 2023 by tim koepp
Dr jaime. K is the best ?❤
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May 2023 by lyndsey heiser
You guys have your hours for the pharmacy listed until 6pm but when I pulled up at 530 I was told by security standing at the door that I had to get in the call line and wait in my car to pick up my prescriptions while other people were walking out of the building with their prescriptions in hand. Then after moving to the call line and calling for my prescriptions I was told only 2 of 3 were ready even though I had asked for all 3 when I called and gotten the text that they were all ready. So then I ended up sitting in my car for another 20 minutes waiting for them to get my prescriptions ready. One of the last few times I came to pick up my prescriptions I was met with a sign on the door saying they weren’t open for another hour due to a staff meeting even though online it said they were open and there was no mention anywhere of this “staff meeting”. The time before that I came and they had switched one of the brands of my prescriptions without even telling me.
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November 2022 by Miguel Jaña
(Translated by Google) Spectacular attention and service .. a great help for foreigners !!!(Original)Espectacular atención y servicio .. una gran ayuda para extranjeros!!!
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October 2022 by Marylou
Great experience staff always helpful compassionate helpful reliable kind and very educated
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August 2022 by Marylou Jordan
Great experience staff always helpful compassionate helpful reliable kind and very educated
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March 2022 by Janet Ilo
I was beyond satisfied with my experience with the Monfort Family Clinic. My first day was a long wait but that's a given the fact that I was a Walk-In patient. The kind Receptionist set me up with an appointment for the following day. I came back a bit late for my scheduled appointment, yet everyone from the entry to my PA Hanna to the Pharmacy were all so kind and attentive.I finished that day feeling cared-for, safe, and important to everyone! I believe I've found my go-to clinic in Greeley CO.. Keep up the good work, Monfort Family!PS: LOVE the mural paintings too!
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December 2021 by Lillith S.
I have been going here for years and it's always been mediocre but recently got worse. Not only did my doctor leave but i wasn't even told. Them was given the literal run around on one of my rx refills *not a controlled substance btw* took 2 weeks to figure it out. If you don't have to go here don't! Almost anywhere else is better than this pace.
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December 2021 by Lillith Shadows
So for the second time im told my prescriptions are ready and when i go to get them they're not only ride they claim they're not there. I spoke with someone last night about a letter i received about you not being able to contact me and she said it would be ready today. But when i go to get them im told something completely different and i enf up looking stupid because they can't train their employees better. This is ridiculous. Such a shame low income people have to put up with such mediocre care. I won't be a patient here for much longer and I'll let everybody know how awful and unprofessional you are.
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November 2021 by Sister Ulicia
Withholding someone's non-narcotic medication that is used to treat chronic pain is EXTREMELY unprofessional and unethical. The doctor will refuse to get back to you, they don't care if you're in pain or not. Very sad excuse for a human being seeing how I was just in there for a car accident and then get told (when I'm already out of my meds) to pay for another appointment (for no good reason) and refuse my refill request until I agree to pay money I don't have to talk to someone I don't need to talk to is completely insane. The doctor needs to get sued for this.
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November 2021 by Doug Brow
Very poor waited over an hour for a Prescription that was ready for pickup
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August 2021 by Carolyn Logan
I get my prescriptions here and last week I called to have one filled and was told it would be an hour. When I went to pick up I was told I had no prescription so I called my doctor and they said I had that one and two refills, called and again was told I did not have a prescription. This morning after I called my doctor again and was told I had a prescription I called the pharmacy and was told that there's a prescription waiting to be picked up. Really aggravating
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October 2020 by Tonya Martinez
It was average time frame. Great people coming out to your car.
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May 2020 by Isidro Guard
A great place to get your meds in a timely manner. If you are nice the staff treats you the same way.
