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September 2023 by Google user
We took our new kitten here and sat in the parking lot for 2 hours after paying the 160$ exam fee. We explained what was going on and the vet tech came out and looked in her mouth and said that she was “triaging” and that our cat was “stable” so she was fine even though she was stressed and breathing rapidly. Other people went ahead of us when we had arrived first. She came back after two hours and said that we had to pay an additional 120$ for a test for something that our cat showed no symptoms or signs for because she might be “infectious” so they would have to put us in a special room. We called another vet while we were in the parking lot and asked if what this clinic was doing was normal and they told us it wasn’t so we decided to drive the extra 30 minutes because they didn’t take payment until after our cat was treated which is what’s supposed to happen. The same test that PETS told us we needed that was 120$ was literally 70 at the other vet too. The other vets office was also partnered with Thrive as well so for them to take an upfront exam fee without even seeing the animal is actually ridiculous. Not to mention I asked to be refunded and a day later I still don’t have the refund in my account. Really unhappy with the result of our “visit” not only was it a massive waste of time that our pet could have been getting care but also having a vet recommend a test without even looking at our cat is unprofessional. Which the test they recommended was a big fat negative at the other vet so again a waste of time. Don’t bother. Drive to Windsor.
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August 2023 by Chloe Kern
Dr. Colussi and her team were awesome! I brought my dog in as a just incase and they saw her right away for an exam and then Doc came right out to let me know about my concerns and how to proceed. While there I watched this team take care of a cat whose owners couldn’t afford much but this team was kind hearted and came to the rescue! They were so efficient too. I appreciate them so much. When Windsor ER went straight to voicemail and Loveland ER was at capacity, this ER clinic was more than willing to help! Thank you ladies for everything you do!
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August 2023 by Tess Haranda
I’m still at the ER while they look at my dog, and I have never experienced such a kind staff —- everyone!!! Everyone has been kind and loved on my dog, complimented him for being sweet during the examination, and been understanding the stress of an owner. So kind.
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August 2023 by Brittany Littlejohn
We took our new kitten here and sat in the parking lot for 2 hours after paying the 160$ exam fee. We explained what was going on and the vet tech came out and looked in her mouth and said that she was “triaging” and that our cat was “stable” so she was fine even though she was stressed and breathing rapidly. Other people went ahead of us when we had arrived first. She came back after two hours and said that we had to pay an additional 120$ for a test for something that our cat showed no symptoms or signs for because she might be “infectious” so they would have to put us in a special room. We called another vet while we were in the parking lot and asked if what this clinic was doing was normal and they told us it wasn’t so we decided to drive the extra 30 minutes because they didn’t take payment until after our cat was treated which is what’s supposed to happen. The same test that PETS told us we needed that was 120$ was literally 70 at the other vet too. The other vets office was also partnered with Thrive as well so for them to take an upfront exam fee without even seeing the animal is actually ridiculous. Not to mention I asked to be refunded and a day later I still don’t have the refund in my account. Really unhappy with the result of our “visit” not only was it a massive waste of time that our pet could have been getting care but also having a vet recommend a test without even looking at our cat is unprofessional. Which the test they recommended was a big fat negative at the other vet so again a waste of time. Don’t bother. Drive to Windsor.
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August 2023 by Teresa Patton
Everyone has a slightly different experience. I understand, but there are variables for example, staff at the time of the visit, day of the week, the problem your pet is having. I personally have had three pets put to sleep there and the first two times it was as expected. The staff was thoughtful and patient. The most recent time which was about 4 months ago, I noticed the front desk ladies were either over tired or not nice. They need to remember that customer service applies to everyone. I work as a nurse and 12 hour shifts, but that never takes away my empathy and compassion. Remember, you can't make people care unfortunately.
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August 2023 by Jack Langley
Went here for a very basic reason, my dog had an ear infection, from the start the experience was terrible, was asked the exact same questions 3 separate times. I was told the examination fee was going to be 160 dollars (absolutely crazy) but they were the only place open in the area and sure are taking advantage of that. I waited 2 hours just for a “veterinarian” to come in and ASK ME THE SAME QUESTIONS, then look at his ear and tell me it was infected.(why do you think I’m here) Came back with a quote(another 30 minute wait for that) that was 580 dollars. I told them that was completely unreasonable and I couldn’t pay that astronomical amount for you to just confirm what I told you and give me medicine, after some back and forth the price ended at 280 dollars, I basically waited over 3 hours and paid 300 dollars for this person to tell me something I already new and give me a 50 dollar bottle of ear drops. Such a scummy joke
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August 2023 by Janet Lennox
If I could give them a zero, I would. Took a pet here after he ingested a potentially large amount of some material whose toxicity was unknown to me. The clerk was unconcerned about my dog. After I paid the outrageous 160.00 initial fee and was seated in the lobby, the clerk came over and handed me the number for the poison control center. When I asked why the hospital was not calling the poison control, a different employee stated if they called that their fee would be another 120.00. So, I paid another 95.00 to the poison control center. After I got off the phone with poison control I asked for a refund from the hospital and my fee was refunded. The clerk knew she was going to have me call poison control, and she should have told me that before demanding money up front. When you go to the hospital's website they only show glowing ratings, when in-fact, their ratings are not great. Beware of their deceptive business practices.
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July 2023 by Marianna F.
$160 for emergency for my cat might be okay, but after 3 hours all I received is a prescription for pain. They wanted $200 for the pain medication which I got at Walmart for $4.46. That's more than a 400% mark-up. I have made an appointment with my regular vet in 3 days. Marianna F
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July 2023 by Stephanie M.
I have been here twice for my dog. Once when she had to be seen emergently for a UTI and once for accidental caffeine ingestion. Each time, everyone that I spoke with and came in contact with were all very friendly and caring. I have been to other emergency vets in the past and this is right up there with them. I would recommend this vet to anyone.
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June 2023 by Stephanie
I arrived to them a hot mess express with my dog after he had eaten a homeless man’s puke that contained unidentified pills in my front yard. They were extremely attentive, comforting, and kind. They even went so far as to go get my dog from my vehicle when I had arrived without a leash from the sheer panic and frenzy of getting him there. They allowed me time to calm down privately and induced vomiting in my pup the minute we walked into the door and communicated the next steps to me and presented me with options. I could hear them talking to my dog and comforting him through the process “there we go, what a good boy, you can do it”. Dr. Roth, Shidizja, and Lucas were knowledgeable, empathetic, and kind throughout this entire process and I’m so thankful for their level of service and expertise. Hugging my pup a lil tighter and grateful to know there’s a skilled emergency vet just a stone’s throw from my home. Thank you!
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May 2023 by Shania Ball
We had a very difficult week with our dog and pets helped us through it. They were very busy, but the veterinarians and nurses always made time to explain things to us as we made decisions about our dogs care. Everyone there was very compassionate, from the front all the way to the doctors. This type of care is not inexpensive, however, I felt my pup was well taken care of the entire time and never felt nervous leaving him once.
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May 2023 by Harper N/A
My cat Pumpernickle had a full mouth extraction following a short bout of anorexia, which persisted into his recovery. After a week of fasting, he had to be hospitalized with an NG-tube and, as he continued to refuse food, subsequently had to have an E-tube installed. PETS Emergency Hospital did an excellent job caring for him and communicating with me throughout that entire ordeal. Their staff were polite and friendly, and their 24/7 availability made it easy for me to work with them despite my hectic schedule.My only complaint, which has nothing to do with the quality of the care itself, is that they only accept card or cash. The way my finances are set up made it very impractical for me to make large purchases of the sort required at an emergency vet with such short notice, and I would have greatly appreciated the option to pay with direct deposit or cashier's check.
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April 2023 by P T
We usually go to a different animal hospital, but they are experiencing a power outage at the time. So we found this place. We got seen right away. They were all so nice. We had to put our furbaby down. We kind-of were already expecting it because she was having a condition that was irreversible. At the time, we were not ready to say goodbye, but is anyone ever ready? That being said they gave us time & let us spend time to say our goodbyes. Thanks to all the team that works so well together.
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April 2023 by Midge Tucker
We have needed their services many times over the years. they have always been professional, kind, and caring. are they expensive? at times, but worth it in an emergency!!! I am thrilled that they are back to letting you back in the rooms with your pet after the Covid stupidity. The one draw back is YOUR emergency may not be as dire as another pet's so it could take awhile to get your pet treated. Bottom line is IF AT ALL POSSIBLE go to any regular clinic if it's not a life or death emergency. If it is life or death these people will do their very best to save your pet. Kudos to the staff and vets that are available 24/7, 365 days a year. Thank you guys so much for doing what has to be at times a frustrating, heart wrenching job. especially when an owner simply cannot afford the emergency care their pet desperatly needs and they want to blame you. You are NOT the bad guys because THEY can't afford their pets care. It's a business and cannot work for free and stay in business.... sad but totally true. keep up your good work.
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March 2023 by Courtney Coppola
Edit to respond to owners response. I have never been to this facility before 03/07/23. The response given is a blatant and shocking lie. I never would leave my children in the care of animal control nor would I ever leave my cat and walk out of anywhere. I have never been to this facility before. There were no animal control in the lobby or anywhere to be seen when I was there and the dog aggravated my child in the waiting room not the lobby. The response is completely fabricated and shocking. Edit end. I came in with my cat who was throwing up and having stomach pain. I had two policemen watching my kids til I could go get them. I said I’ll be right back while I grab them from the car and they said okay but don’t just leave??? Like I’d abandon my cat?? I came back in with my two toddlers and promptly paid the 160 fee for exam. As I was in a FILTHY waiting room they let a huge dog walk in there and started aggressively sniffing my kids face. They didn’t even pull him away I had to go put myself between my daughter and the dog. They then said okay let me get the estimate, I mean diagnosis. After two minutes they said that it would be 1200 for bloodwork and an X-ray. I asked to see him before I decided to go through with the treatment and told them I was going to try to get him into a non emergency room to save on costs. They didn’t immediately bring my cat instead they kept asking me to pay the 1200 before even letting me see him. They bring him out and he’s already looking better than when I brought him in. I said I was going to go somewhere else and was waiting for my cat in the lobby and was rudely directed to go back into the waiting room, where my child was already put in danger, I said I was leaving and they asked me multiple times to pay the 1200. I’d go anywhere else I’d pay triple just to not be in the care of these rude people who don’t care about safety of their animals in care or their patients.
