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January 2024 by Marie
Amazing driver quick and easy! Highly recommend!
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December 2023 by Marie Loftus
Amazing driver quick and easy! Highly recommend!
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October 2023 by Sawyer Overfelt
Royal towing helped me out in a pinch. They drove out to the middle of nowhere practically and towed me over 100 miles to the dealership I needed to drop my van off at.
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October 2023 by Christine ..
I had an extremely negative experience with Royal Towing and I am extremely disappointed with their lack of accountability and failure to address the damage they caused to my vehicle. It has been almost 2 years since the incident occurred, and despite my numerous attempts to seek resolution and reimbursement, I have received no satisfactory response or action.On November 29, 2021, I contacted AAA towing and a tow truck from Royal Towing arrived at the scene within a reasonable amount of time. However, my vehicle was not handled with care and the undercarriage was ripped off and thrown into the back seat, causing significant damage. Additionally, there was damage to the rear bumper.Immediately after the incident, I reported the damage to AAA and was assured that a claim had been filed. However, the lack of communication and follow-up from AAA and Royal Towing has been appalling. Despite multiple attempts to get an update on my claim, I was constantly told to wait for a call or that my claim was being escalated.After several months of waiting, I finally received an email from Cynthia Brown requesting pictures of the damage on February 1, 2022. I promptly responded and provided the requested pictures. However, the lack of communication and delay in getting any response from Cynthia or anyone else involved in the claim process was disheartening.Numerous emails were sent over the course of the next several months, expressing my frustration and urging for a resolution. However, my emails were met with either silence or empty promises of follow-up and resolution. It became clear that Royal Towing and AAA were not taking my claim seriously and were neglecting their responsibility to address the damage they caused.I even sought assistance from a local AAA representative, who forwarded my emails and requested help on my behalf. Despite his efforts, I still did not receive any satisfactory response or action.The lack of professionalism and accountability displayed by Royal Towing and AAA is truly astonishing. It is unacceptable that almost 2 years have passed since the incident and I am still waiting for any acknowledgment, reimbursement, or resolution. I have reached out to Royal Towing multiple times, but have received no response or assistance.This entire experience has been extremely frustrating and damaging to my trust in Royal Towing and AAA. I strongly discourage anyone from using their services, as they have shown a complete disregard for customer satisfaction and responsibility for the damage they caused. It is clear that they do not prioritize their customers or value their business.
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February 2023 by Nicole Brown
Ralf provided excellent service! Communication was great and he went above and beyond!Service: Car towing
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January 2023 by Pretty Person
If you need to get a car towed this is the company for you. It's a family owned business and the owner is very understanding.
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December 2022 by ASHLEY BURTS
I had the most amazing experience with Royal Towing and Roy. My car broke down as I was trying to leave my job and I ended up needing it to be towed. I scheduled a tow service while I was at work and he communicated with me that he would be late and he would text me when he got there. When I received the text message, I brought out one of my students whose father works on cars (I work in SPed) and Roy was so kind and compassionate with my student. He showed him how the car loads and explained to my student what he was doing. We even got a picture to show his dad. The whole experience was heart warming especially after an extremely difficult night being stranded for an hour. I will 100% recommend Roy and Royal Towing to anyone that needs a tow. Such an amazing experience!Service: Car towing
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October 2022 by Ozzy O
Ralph towed our Honda pilot to the dealership and took excellent care. Great communication and arrived on time. We will use Royal for all of our towing from now on.Services: Special vehicle towing
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September 2022 by Phyllis Sandstedt
IanndRon are superb helpers and workers.They are very well trained inefficient.Services: Battery service
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September 2022 by Halley Wanamaker
Great people! On time, fast, and reasonable! Thanks for your help!
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September 2022 by 13harley 6671
Blocking road when were not in the way and causing a traffic jam for no reason!!
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September 2021 by Tara Bhota
ian provided such excellent service!! so helpful and professional. came on time and got me to where i needed. 10/10 recommend royal towing! great peopleService: Car towing
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September 2021 by Kirsten Brown
I want to say thanks to Ian for coming to my rescue! Such a cool guy and so personable! I really appreciated his services!Service: Battery service
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September 2021 by Peter Zeitler
Exceptionally friendly service; even let my kiddos tour his truck and he let them “help,” super awesome dude!Service: Car towing
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September 2021 by Brian Medina
Very good people to work with, helped me out of a tight spot..
