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July 2024 by Julie
Owner canceled 15 minutes before my scheduled appointment while i was already in building and looking at a closed salon. No offer to reschedule or offer to book with another stylist. Owner had an 'emergency". It appears be a pattern with Cindy and new clients. No consideration for my time or that as a new client I would likely become a solid client if services were to my satisfaction. The owner then harassed me by texting hateful things and lies after she read my review. She accused me of putting down an incorrect cell number, but continues to text to a wrong number (?)
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May 2024 by Maggie B.
I have a tremendous amount of experience with making good and bad decisions with my hair. Jo Michele has helped me out of one of my worst decisions ever! She is so calm, explains everything, and made a plan that I could have never seen, myself. She's great!
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April 2024 by Caitlyn
Cindy is awesome and I'm so happy with my hair turn out! I had basic ideas and she helped fine tune them as she went and I'm obsessed, turned out better than I pictured.
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March 2024 by JESS OLSON
E X C E L L E N T!!!!! I was thrilled to get my appointment with Cindy because I know how fantastic she is at color and cutting! I really needed a "Sprucing up" and absolutely love both my highlights and cut!
The new location is awesome, too, with appealing decor and they offer many other services besides hair, plus beautiful jewelry.
I HIGHLY recommend others to go to Bear Essance!
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December 2023 by Monica W
Very pleasant staff/owner and great service. I got a smoothing service that seems to be lasting.
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August 2023 by Tiger Gurrieri
I'm really disappointed in my last visit to this salon. I had gone here before for a normal hair cut and was happy with it and happy with the price. Unfortunately, this time I wanted to get a balayage color done. (the bottom of my hair blond and it ombre up into your natural hair color) I was there for a very long time and got a few touchups on the length of my hair along with the color. While the end result looks nice it is not what I asked for it was basically weirdly placed highlights and the ends of my hair were not bleached at all. This was unfortunate but what really hurt was the price. The price they asked for before tip was $280. With the lowest tip it was around $300. There was no option to not do a tip. Talking to people who get their hair colored regularly and fully, pay half that price at other salons. It was my mistake for not checking the price beforehand but this still is outrageous for not even a job well done.
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October 2022 by Maria B.
If I could leave a negative review I would. I've been coming here for a year and had a great stylist. The owner, Cindy, texted me Monday that my stylist left and she was able to reschedule me with LaShae same day and time. Great! Then I get a text from LaShae day of appointment that she needs to push the apt from 5:15 to 6. Cool. I said that wasn't a problem. Then she texted again that she needs to push it to 6:30. Cool. Not a problem. Then I text her at 6:22 to confirm 6:30 and she says no, we need to reschedule. At which point, yes, I got grumpy and I said no - That I had an appointment, she delayed the time from 5:15 to 6:30, which I accommodated and that I will be getting my hair done this evening. She didn't even have the professionalism to call me and apologize for her being hours behind schedule. I was the one who has to text her 8 minutes before my (much delayed) appointment to confirm because she had been pushing my time back and I had a feeling she would flake. So, I show up to the salon and it's locked and not answering the ring doorbell. I tried texting and calling the owner, who was the one who rebooked me and no reply or answer. This is absolutely unacceptable and unprofessional beyond belief.
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August 2022 by Shelly B.
35 minutes prior to the scheduled appointment, Cindy texted to say she was running 15 minutes late (which is great to get notifications from the stylist)...only to get another text 30 minutes later canceling the appointment altogether (5 minutes prior to the scheduled appointment)!!!!
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August 2022 by Sophia Rose
My daughter and I just had a great experience at Bear Essence with Cindy. she did an amazing balayage treatment- it looks fantastic!Services: Bang trim
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September 2021 by Kimo N.
Got a haircut from Rachael. Was reluctant to get a haircut in a boutique but Rachael went out of her way to work with my schedule and gave me a great haircut. She was easy to talk to and seemed to love her job. I will go back for sure.
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August 2021 by Christina
Okay, so I am REALLY picky about my hair and who I trust to cut/manage my hair... that being said, Holly has been taking care of all my hair needs for 5 years now, and she is seriously the best. She is a great listener and communicator, and always understands my vision and produces spot on results! I will never go anywhere else. Having a hair stylist you can trust is super important, Holly is trust worthy and so easy to talk to... She is really the BEST stylist around. I highly recommend her!
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August 2021 by Sharon Drawe
Moving from the city, I decided to support a local hairdresser and after checking out some local stylists, I chose Cindy/Owner & Stylist for my cut & balayage and couldn't be happier. I especially loved that she can do the retro style cut I wanted due to her extensive experience. I've also got a problem with my little unruly greys that are starting to come in and she covered those perfectly, working it in to blend with the balayage. I highly recommend her to anyone looking for a new stylist, she does great work and is a total sweetheart!
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May 2021 by Heather J.
I have found my salon! Heather was so friendly and took the photos I gave her to create exactly what I was looking for. The salon itself is really cute and quaint - the setting was very enjoyable with my glass of wine!
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May 2021 by Glenn Sawyer
I have long hair and Heather gave me the best haircut I’ve ever had. 12/10 DEFINITELY RECOMMEND
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May 2021 by Mona Mocanasu
Very happy with my new haircut ☺️☺️ Thank you, Heather - i feel so good about my new look!
