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December 2023 by Chris
Everything is super expensive, but they do have some hard to find stuff.
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September 2023 by Kevin O'Brien
Employees here are grouchy. One time a woman was playing violin in the parking lot. Just sharing her skill and positivity. As I walked in, one of the employees (a lady in her mid 40s) came out and started yelling at the musician. Made me turn around and leave. Be kind to others.
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June 2023 by Ian Plummer
Erroll helped me yesterday with a trailer chain. He was amazingly friendly and helpful. Great service!
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May 2023 by Kate C.
Just wanted to acknowledge and say thank you to Blake at the Evergreen, Colorado Ace Hardware store. Was in on Tuesday morning to find some small brass fittings and a tap to cut threads for a project I'm doing. Blake listened very carefully, went right to the proper parts I needed, and also made 2 very helpful suggestions about the work. He got me what I needed, didn't hurry, but also didn't waste any time. Blake is terrific. Very refreshing & uncommon these days.Thank you, Blake Ron
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April 2023 by Dillon Volk
Excellent service at Evergreen Ace
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April 2023 by Caitlin McFarland
The employees here went above and beyond to correct a mistake, it is so greatly appreciated and the professionalism and timely manner was very well done. Thank you!
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March 2023 by Ryan Conlon
Came in today to purchase a MS271 Stihl Chainsaw. The startup process was not done in my presence as I’ve confirmed with Stihl it is required by authorized dealers. The person before me had their saw prepped out back and started in front of them out front. I was denied this option and was told “The saw sounds great!” implying that the customer service representative had started the saw at some point. Meanwhile the saw shows no evidence of being ran and does not start (I have a total of 7 chainsaws. This is not operator error.) When I called to speak to a manager I was told they heard 2 saws start at which would make sense since the person before me had theirs started twice. I have filed a complaint with Stihl letting them know that ACE falsified the startup documents and reported the purchase as fraud to my credit card. Make your purchases elsewhere where they actually follow the required steps. Luckily my CC was able to stop the purchase and I won't be paying for this useless saw.
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March 2023 by Tullie Lochner
Great neighborhood hardware store. Staff has always been very helpful and friendly. I always find a little treasure I didn't know I needed!
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February 2023 by Rocky Mountain Life Prospecting.
5 star, this is a smaller Ace, but it makes up in customer service, great management and team for the most part. A comfortable feeling that you are getting what you need and hometown touch when shopping there!
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February 2023 by Colin Kurtz
What a great addition to our community! Friendly, knowledgeable, awesome staff, so helpful
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January 2023 by Jeffrey P.
I bought a blackstone grill a few months back from this store and Rodger actually delivered it to me the first time. He was great to work with from that first visit! He delivered the grill and went out of his way from the start to get it setup on my deck. A few months later, a screw on my grill's lid broke, I wasn't sure whether to go directly to blackstone or to Ace with the problem. Because I live close to Ace I decided to pop in there and ask them what to do. In less than a minute of walking through the door, Rodger asked if he could help me. He immediately recognized me from a few months back when he deliver my grill and asked how it was working. When I told him about the issue I had with the lid breaking, he and one of the store managers immediately went into action making a plan to come to my house to fix it. To my great surprise, he called me the next day saying he was actually able to replace my ENTIRE grill. He'd already ordered it and he'd be able to deliver the new grill in several days and take out the old one. I couldn't have been more impressed with the customer service I'd received so far but it got even better. I had converted my grill to operate on natural gas so Rodger and the Ace team assembled my entire new grill and converted it to run on natural gas BEFORE they even delivered it to me. This level of customer service and great people is unheard of now days! Rodger and Travis delivered my new replacement grill, converted to run on natural gas exactly when they told me they would and it couldn't have gone better. They've made a customer for life out of me. Rodger and the team at the Evergreen Ace Hardware are truly amazing and they have my business always from here on out. You wont catch me in a Home Depot again!
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December 2022 by Maria Faucette
Very helpful
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December 2022 by James Hueter
Great to see a place with great customer support and have lots of stuff so such a small place
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October 2022 by Terry Cook
Convenient and happily helpful crew.
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October 2022 by Bryan Troll
Helpful friendly staff
