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October 2023 by Wally H.
if you only read the first part of this review, DO NOT RENT FROM THEM OR DO BUSINESS WITH THESE PEOPLE, they prey upon military members.I rented a 6x12 trailer on august 2, 2023 for a (military) ONE WAY MOVE. I picked up the trailer and I thought all was good. So fast forward two days to my drop off. Keep in mind I picked up in falcon Colorado for a ONE WAY MOVE to Cheyenne Wyoming Due to military transfer (USAFA TO FE WARREN AFB) So I am now in Cheyenne Wyoming and empty the trailer and go to return it. I drop it off (I even had it back early) no problem. Next thing I know I have a (unauthorized) charge on my credit card for almost double the rental fee. I call, text, email multiple times to find out WTH is going on. It seems the lady in the office did my rental as a in town not one way. So I was told when I called I needed to return the trailer to Colorado Springs Even though I was now in Wyoming And had ALREADY dropped off the trailer days earlier. I explained my reservation I did online was for a one way rental. It seems the lady had problems pulling up my reservation or some other "computer problem" so she had to "manually " input my rental. Well she put it in as a in town rental not a one way. They offered no apologies nor any refund for THEIR MISTAKE. I filed a claim with my credit card company to try and get my money back. I am still dealing with this. Bottom line is these people are not honest and do not admit their mistakes and prey upon military members moving. All I want is an apology and the $325 back that I was charged as a "wrong drop off location fee" I advise all military members to stay as far away from this place as possible. After researching this incident more within the military community of Colorado Springs, I discovered this particular uhaul location is known for doing this And has been reported several times. If they know it is a military move they claim there is an issue with the online reservation and they need to enter it themselves manually. When they enter the reservation they change the rental type from "one way" to "in town" thus allowing them to charge an additional fee for "wrong drop off location" Notice on my attached document my signature is not there because I was not aware of the charge when I dropped it off. Also you can see where the entry method was "manual " proving my point that they did an override on my online reservation and changed it to in town from one way. The blacked out sections are my credit card number and my printed name below the signature line.
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December 2022 by Laura Mills
Staff is rude and disrespectful. I was able to get in with my code and then couldn’t get out with my code. they denied my access and I was locked in the storage facility for 45 mins. They then threatened to charge me because I finally got out when another car came in and they claimed that was breaking their rules. Absolutely not ok or safe. I would never do business with this place again!
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November 2022 by R M
Very bad customer service, the lady at the front desk was very rude when we tried to extend our rental she wigged out and started screaming at me on the phone I had her on speaker phone and my whole family heard her. She didn't inspect the vehicle when we went to pick it up or drop it off she said that she was to busy! Hello that's your job! Then to top it off she billed me a thousand dollars for milage from Falcon to Aurora. And when we went into return it she was snotty, hateful and very edgy. Probably the worst customer service that I have ever had..I have used U-Haul several times before at different locations and they all have been pleasant ones, this one was horrible..I will probably never use U-Haul again if I ever move nor would I recommend them..stay clear of this location! Bad Karma!
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October 2022 by Darin Gibbs
Justin and Lavon are true professionals. They truly care about their customers. I give them my highest recommendation to anyone needing truck, trailer, or storage needs.
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October 2022 by Darin G.
Justin and Lavon are the greatest. They truly care about your success in either renting trailers and trucks or your storage needs. The other yelp reviews are old and we're obviously under different management. I can guarantee you their service now is beyond 5 stars. Go see them, they are top notch in professionalism and proficiency.
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July 2022 by Anna Cambell
They’ll give you a truck with trash in it, the check engine light on and the engine sounding minutes from death. Then they turn rude when you ask for a better truck for your $2,000+ rental fee. Not worth the price and the customer service is horrible.
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June 2022 by Rose M
Very bad customer service, the lady at the front desk was very rude when we tried to extend our rental she wigged out and started screaming at me on the phone I had her on speaker phone and my whole family heard her. She didn't inspect the vehicle when we went to pick it up or drop it off she said that she was to busy! Hello that's your job! Then to top it off she billed me a thousand dollars for milage from Falcon to Aurora. And when we went into return it she was snotty, hateful and very edgy. Probably the worst customer service that I have ever had..I have used U-Haul several times before at different locations and they all have been pleasant ones, this one was horrible..I will probably never use U-Haul again if I ever move nor would I recommend them..stay clear of this location! Bad Karma!
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October 2021 by Durrel Lenahan
Found this paticular U-Haul location to be a cut above other locations I have used throughout the years here in Colorado.The staff were welcoming, informative with services that did not break the bank. It may be a few miles out of the way but the friendly, professionalism you receive will be worth the trip.Good luck!Location used: November 2020
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September 2021 by Lloyd Zimmerman
Cost a little bit more than expected but I was very happy
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June 2021 by kenchik2
Justin & Leyvonne are the greatest! Very helpful, courteous, and they run a tight ship. Everything is in its proper place and if they can't help you, they'll find someone who can. Their prices are fair and their location is extremely easy to get to and from using Woodman Road.
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June 2021 by Dr. SM McCauley
Close and convenient, reasonable pricing, great customer service.
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June 2021 by Andres Rodela
Great service and very awesome peeps!!!
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May 2021 by Gene Holden
The experience was great.
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October 2020 by Gman J
Have to wear a mask
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May 2020 by Ares Inamorta
Quick and easy process got it all done in a day? thanks again uHaul! Clean facility, kind and helpful employees!
