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April 2024 by Priscilla Elkins
Kelly was very nice. Because T-Mobile was almost $50 less per month, we went with them.
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March 2024 by David Butler
I recently became a Verizon customer at the Falcon, Colorado store a few months ago. I changed from T-Mobile because there was no service two miles from the store. The store staff, one employee and the store manager, are useless. The first time I went in for a price check it was $135.00and the following day was $145.00. I didn’t qualify for an iPhone 15 so I ended up with a 14. I was told by the store manager that my first bill would be a little more, yes it was over $450.00! Recently my iPhone was acting up so I called the store office, Russell Celular and spoke to tech support who told me to the store and get a new phone. That was a Friday and on Monday I called Russell Cellular to make an appointment for that following day. It was packed. When the only person, the manager came to me she acknowledged that I was a new customer and I explained the problems I was having. She was standing there, played with the phone, and said nothing is wrong with it, go to the main Apple Store. I told here what her company said she replied they could not do that and to go to the Apple Store. I went to my care, called Russel Cellular, was passed from one person to another, hung up by customer relations, for almost two hours. I called Apple, they ran a diagnostic and was told there was a problem and also Verizon’s signal. I went back in the store and told the manager who told me there was nothing wrong with Verizon’s signal and to go to Apple which I told her that is who I was talking to. She just said have a nice day. One of the problems was my emails disappearing on its own which it did it again, one week later. Russel Cellular, you have a big problem! Verizon, you have a bigger problem. DO NOT use Verizon and definitely DO NOT use the Falcon store which is run by Russel Cellular.
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December 2023 by Kellie Beasley
Wonderful place to work!!
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November 2023 by Chris Hill
I went in there today, Veterans Day, as a veteran, to get a SIM for my daughters new iPadI walked in and felt like an inconvenience, didn’t get a “hi”, both seemed annoyed that I was there, proceeded to tell me I didn’t need a SIM for her new IPad, told me she activated something and I was good to goI walked out, turned off the WiFi, tried an app, nothing. I went back in and told her it didn’t work, she told me it was another issue that didn’t applyAll I saw was laziness and no attempt to give a great impressionThe owner is better off just firing them and finding new staff or closing down
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October 2023 by Dan Nifong
The Peyton store has the worst staff. Manager and reps do not know what they are doing. They are a 3rd party seller so they do not work as official Verizon reps. I ordered home internet online and wanted to pick it up from their store. I went in and was told I had to order it again through them. So I did.Charged twice and had to dispute the charges online all day. Returned the box because it didn't work and they said I was all good. Only to get a phone call from them 3 weeks later and told I needed to urgently return the already returned box to the corporate store in Colorado Springs (30 min away). I waited an hour in line for the official Verizon reps to tell me that they could not ship returns purchased from outside sellers.Save yourself the trouble and go into town to the official stores. Do not go in!
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October 2023 by Heather Harding
Horrible experience. They told me my bill would be one thing and then suddenly its $50 higher. After spending hours on the phone with them and Verizon to just be told I cant return my phone to this location I am having to make yet another trip to the Verizon in town.
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September 2023 by Tim Nielsen
Very helpful far less expensive than ATT
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June 2023 by Jarrod Kenoyer
Lily is awesome. Knowledgeable, helpful and really should be the manager since she basically runs the joint! My family made the switch to Verizon and she made it extremely easy. She handled the customer service calls, did the phone transfer on the spot and made sure all our phones were up and running before I left. Took less than an 90 min total to buy and setup 4 phones.Thanks again Lily!
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June 2023 by Kathrine Serio
Be Aware this is not a Verizon store. It is a Russel store - an authorized dealer. I learned the hard way - you only want to deal with the main Verizon store on First and Main. I should of read the reviews before going to this store back in November. Six months later, after of hours and hours on the phone with both Russel and Verizon, and my bill is still not right. I am over paying every month than what I was quoted, the student discount I was promised doesn't apply to my account and those "free' phones cost you $3 every month - totally $100 each. Don't let them split your account - and tell you they will fix it when the phone come in because the can't. Save yourself hours and hours of stress - skip authorized dealers. You'll be bouncing back and forth between Verizon and Russel each saying the other has to fix it. I signed up for 3 "free" phones.. they will actually cost me $1920 over the 3 year contract. $640 each. Should of stay with T-mobile and I should of gone to the main Verizon store.
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February 2023 by Tiffany Newton
Do not use this place unless you want to have issue after issue with your bill. My husband went there to upgrade my phone and we were told that it would only raise our bill about $22 a month with a trade in and a new Apple Watch. We were charged $135 for set up and activation fees and then were charged an activation fee on our bill again by Verizon. We were finally credited back on our bill for the $35 fee for each item but still not sure what the additional $65 we were charged here was for. Now two months later we get a bill that is $735 and Verizon is telling us something completely different than we were told my this place. Seriously it has been such a nightmare, lots of time, and money, and our issues are still not resolved. Save yourself and go directly to Verizon.
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November 2022 by Tim Czuba
The SIM card in my phone was not being detected and I was limited to emergency services. James checked over my phone and SIM, detected the issue, and created a new card for me. The phone's working fine and no loss of data. Great customer service. Thanks.
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June 2022 by Kamden Cornelisse
I feel like I could get better service from the strange neighborhood dog. These folks are to busy playing on there own phones. I went twice and both times people were so rude I left. I would recommend the Verizon on N Academy. Much friendlier and not to mention they actually helped me!
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February 2022 by Duke Snyder
ABSOLUTELY GREATEST CUSTOMER SERVICE IVE HAD!!!I came in looking for help with a cracked screen and Brendon, Sydney and Alex were quick to help me get my phone repaired. Not only were they a great help they saved me over $200 in deductible.Thank you so much guys. Much appreciated.Duke
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February 2022 by Robert Waldron
I was able to get my phone activated but was charged a activation fee. Contacted Verizon and found out I should not have charged a fee for activation of an existing line. Luckily I was able to get the money credited to my bill. Staff seemed very inexperienced.I would go somewhere else unless you don't have a choice.
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January 2022 by Dede Petrocelli
I want to Russell cellular today to get some help on switching android phones back to iPhones and trading in one other phone so lots of changes to the account. Everybody there was very pleasant to work with and very patient with all my questions