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December 2023 by Nicole Kvale
Mike V is the man! Knowledgeable and friendly. Knows what customer service is and how to give it.
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November 2023 by Justin Cramblet
Quick and easy experience Javier was super helpful and got all my issues solved
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November 2023 by Shawna Williams
Great customer service.
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October 2023 by Judy Anderson
I really love the service. They are very friendly and will answer all your questions
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September 2023 by Jacob S.
Waited for 30 minutes for the manager who sat on his phone watching videos instead of helping. Normally don't make reviews but this was an exceptionally awful experience
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September 2023 by Lisa Brummer
We had wonderful service from Gabrielle! Fast, professional and friendly. I wish I could give her 6 stars!!
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September 2023 by jerrina rodriguez
I'm just tired of these big corporations selling lies to get customers.
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June 2023 by Ron Schell
My dad bought a new Samsung at a different T-Mobile store and it started to lock up and randomly reboot, staying on the reboot screen for up to an hour, several times a day. After 4 days of this, he stopped in to get an exchange at this store, the phone was stuck on the T-Mobile screen when he went in. After messing with it for a while, the individual told him he couldn't do anything (exchange or refund) because he didn't have a phone protection plan, so he was told he would have to contact Samsung for support. That is absolutely wrong. At the VERY LEAST, T-Mobile has a 14 day buyers remorse policy. The phone was obviously defective, but could have simply been returned under this policy, if nothing else.We went to a different store and they were extremely appologetic for the treatment we experienced, took the phone back as defective, refunded his money, waived the restock fee, and we picked up a different model, all without a protection plan.I've been with T-Mobile for over 9 years now and have NEVER had this kind of trash experience before. Now I'm off to write a 5 star review for a different store.
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June 2023 by Jake McCarthy
Thoroughly enjoy coming to this store. Every time I get welcomed upon entry and the associates are quick to answer questions. I don't often buy things, but am still welcomed like a customer should be.
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April 2023 by Melissa Romero
Had a great experience today at this new Firestone TMobile location. Asst. Manager Javier, and Associate Zack were both knowledgeable, quick to help, and very kind. I was able to get my new phone without any problems, or pressure to spend more than I wanted (which happens often at other locations I have been to).
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April 2023 by Jonathan Rieght
This is a good company to go to and for people who want to save on their bill and get great speeds.
