“05/21/2026 Phenomenal Customer Service!
I made an appointment for new loaded front struts and rear shocks replaced. They completed the job in about 3.5-4 hours. Leaving the parking lot and driving down the road, I noticed a growling noice coming from the front of my vehicle when going 35+ mph. I went back to the shop and popped my hood to see if there was something obvious. Travis saw me and came outside right away to see if there was an issue. I told him the noise I heard and he dropped what he was doing to take my truck for a test drive. He believed it was the 4 wheel drive actuators. He pulled it in a bay and Daniel began working on my vehicle. Daniel was very knowledgeable and checked for other possible issues. Daniel began to go over everything the shop touched during the strut replacement. After a little while Travis and Daniel came to me in the waiting room and showed me my 2 broken 4 wheel drive actuators. Since a portion of those parts are plastic and my truck was a 2013, the plastic can break when working on them. Travis offered to cover the whole cost of the actuators and labor. Travis drove to the Ford dealership to pick up the new actuators right away so that I could have my vehicle back the same day. Daniel worked on my truck and a few hours later it was good as new.
Great customer service is hard to find these days. Many places do not have pride in their work and do not stand behind it. Travis and Daniel at Les Schwab Firestone showed excellent customer service, great job knowledge, and passion for their work. I will definitely be going back there for any other work I may have for my vehicle.”
“I drove 16 miles to avoid the firestone thats 1 mine away from my house because I had such a bad experience at that one. This firestone in firestone blew my socks off, they were awesome, extremely helpful, got the job done quickly, communicated every step of the way from confirming appointment to completion. You should probably have this store manager mentor your other store managers!”
“Once again, I share my positive experience with R&D Auto Care. I called with a list of items from my truck dealership on an older vehicle, and we saved a significant amount of money using R&D for our repairs. All work was done in a very timely manner, and they went above and beyond troubleshooting a particular issue we had. I highly recommend R&D and we will certainly be returning for our vehicle repair needs.”