-
November 2023 by Kimberly Thilmont
These guys are amazing!! My dad has always worked on my cars but do to the fact this one needs a new tool for everything its not as easy for him. These guys walked me through the process, were super knowledgable and didn’t try and charge me for things my car doesn’t need. I highly recommend them!! Plus they have the cutest little 4 legged employee.Service: Exhaust
-
November 2023 by Cindy Netolicky Moore
I am so impressed with A & B Import Auto! My former mechanic recommended them specifically, rather than the dealership, for speciality VW service. I took my Tiguan there for 80,000 mile maintenance. Ben did an excellent job of keeping me informed and explaining his recommendations in detail. He helped me prioritize what needed doing immediately and what could wait, and went above and beyond to make sure even small requests were taken care of. There was no pressure and I felt confident in his knowledge and integrity. I will definitely be returning to A & B and recommending them to friends!
-
October 2023 by Todd Maltzahn
Honest and super helpful. They came right away and towed my vehicle and let me know that it wasn't my starter but my battery after being able to jump, start my car. They were fifteen dollars cheaper than Shaun's Towing And so much less complicated and easier to work with. Saved me hundreds of dollars. Great job, and thanks for the help.
-
October 2023 by Candy (Candy)
I'm amazed I haven't reviewed yet with how much I have relied on A&B Import Auto. I was struggling finding a mechanic that could fix my very picky Jetta. I had paid other mechanics to fix what other mechanics couldn't fix or tried to blah blah blah until I went to A&B. There was crazy electrical problems tiny little things that would be so hard to find that would cause major problems. If there's a problem they will find the source of it. It was like taking my car in for autoimmune disorders and they figured it out. Anything big or small I sent to them to fix they did it the first time the right way and it stayed fixed. They worked with me financially and they would tell me the truth about my car. Even the last few times when they said you really should just sell it and they were right. So much so I panicked needing yet another car repair, a new thing of course, and I joked when I asked if they take trade-ins. Well guess what they do because they are also a sister company to a dealership Imports of Fort Collins just next door that they just partnered with. Couldn't feel better about needing a car knowing they are right there. The new fresh management is nothing to worry about they are just as capable what A&B has been the whole time and have upgraded to better fit newer Vehicles such as hybrids and full Electric. The old owner just retired after doing a really good job and they left it with really good people too.
-
August 2023 by Lauren Quintana
I was having trouble with my Toyota Camry and Jeff did a great job explaining to me what happened and what my options were. Overall the staff was incredibly helpful and patient as I figured out what next steps I wanted to take. Definitely plan on going back to them for any maintenance or servicing I need in the future
-
July 2023 by Stephanie B
I wish I had the same experience as others but I definitely did not. I really wanted to support local business and somewhere someone recommended. Thought about not posting but I can't wrap my brain around the money lost and an owner who didn't have the decency to discuss with me before charging.Customer service was wonderful, everything else not so much. Paid a relatively large, but can understand, diagnostic fee for them to miss a huge portion of the work (however even with the work they wanted to do they charged almost double than other mechanics). After receiving original quote agreed to do work for them to come back and state actually its way more and there was a lot more issues. Opted not to do the work as after researching the part felt like they were almost 2x cost to fix and they charged for things separately when you can buy the part together and they ended up still charging me a full set of labor to actually not work on the vehicle. If the owner needed to pay his technicians time they should have used the original diagnostic fee that I was charged and spent their due diligence actually diagnosing the issue. If something was missed, that is on the technician that they pride themselves in being qualified.Already scheduled another place to work on the part that needs fixed and with labor and the full part to do the work, I am paying less than the diagnostic fees that a&b charged me, and their time for labor to not actually fix things.Disappointed to eat costs for their negligence and upcharging.
-
June 2023 by Charlene Koplin
On a road trip and my car breaks down. I had no idea where to get serviced. My niece from Utah looked up best VW mechanics in Ft. Collins, and A&B Import Auto had the best reviews. While staying at the Marriott, the concierge recommended them as well.I could not be more impressed with their professionalism, expertise, and kindness. My car is now running beautifully and I’ll get to meet up with my Colorado family right away! Thank you, thank you thank you A&B. Unbelievably impressed (and happy).
-
June 2023 by Charles Potter
A&B is great. I have been a customer for years. The recent change in ownership hasn't changed the service at all. It is very friendly and honest. The mechanics are extremely knowledgeable, and give great advice. Their rates are very good. They have saved me thousands over a dealer with their advice and care.Services: Air & cabin filter replacement
-
June 2023 by Reese Vogel
I had a great experience buying a used Honda from A&B. Calvin was extremely helpful and responsive throughout the whole process. The car was (and still is) in great shape and was exactly how it was described in the ad. As a first time car buyer I was very happy with A&B. I would definitely recommend A&B to friends or family in the area.
-
June 2023 by Michelle Archuleta
We had great ( not timely) service at reasonable prices. Luckily we didn’t need our car back quickly, but every effort was made to make the repairs as inexpensive as possible. I went to another repair shop 1st and those repairs would have been almost double what we were charged at A and B. They have a new customer for life!Services: Steering & suspension replacement
-
April 2023 by Andrea B
We have been loyal customers for over a decade. For years, Mark and Ben gave us expert advice and trusted, affordable service. And, even under new ownership (congrats on your retirement, Mark!), we are experiencing the same excellent service with a few added benefits. Now I get text reminders and full reports emailed to me.Our cars are old, so we always question whether to keep them going or sell. With mechanics like these, keeping them always makes financial sense.Service: General repairs & maintenance
-
April 2023 by Jim Banks
My first time with these guys. Great shop and great experience all around. Fair prices and excellent communication. General maintenance and some electrical work on our Fiat 500c.Services: Electrical
-
April 2023 by Laurie Steele
We have a Smart car and its engine light was on. A&B got us an appt and diagnosis right away, was very communicative about the timeline and cost estimate, and fixed it the next day after getting the parts. Car repairs aren’t fun, but this was a pleasure doing business with A&B. Highly recommend! Kelly & Laurie (and “Joel,” the Smart car.)
-
April 2023 by Hannah Hopkins
A&B will be my go-to guys to work on my family’s cars from now on! They treated us well, gave thorough explanation of what was needed for my car and did a fantastic, quick job of fixing the problem. They found some things that will be problematic on my car in the future and gave me a rating for how I should make plans for those issues. I’m super impressed and feel great about using A&B!Services: Engine repair
-
April 2023 by Adam Gallegos
The entire A&B import team was great! Ben and Calvin got the 4Runner in much faster than I expected. All repairs completed with a full inspection/report. Car was ready for my kids road trip.I have had all my vehicles serviced at A&B for the last 15yrs and will continue to do so.Services: Vehicle Inspection
