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December 2023 by Lawrence Medina
Based on my appearance they called and bothered my client not happy
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May 2023 by Karen Gump
I have been with Academy Bank for just over 12 years and they used to be Wonderful!! I have gotten loans from them for the past 4 years and paid each one off on time!! They used to have people looking at the loans and approving them now they just have computers approving or denying them instantly, when trying to ask why or trying to have an actual person look at the application they refuse to and when you let them know that you are thinking about looking for a new bank because apparently computers are more important than being more their customers they tell you that's ok they don't care!? Obviously Academy Bank doesn't care about their customers who have been there for just over 12 years, I am leaving them for a Credit Union that Actually cares about their customers
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December 2022 by A Montoya
Johnny Gonzales thank you for all of your help in solving my issues! Your kindness and professionalism is always outstanding! Makes me feel secure and happy about banking with Academy!
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December 2021 by Jimmie Ramage
Went in to get a credit card. And I came out knowing they were sending me one in the mail. So good service I would say!! Lol ;)
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November 2021 by BJay Dabbs
MARIE MARIE MARIE!!! Thank you so much for the outstanding customer service, she's helped me with issues other associates couldn't have resolved and she usually has me take care of within 10 minutes or less. Major shout out to you and your future with the company. I hope there's nothing but greenlights when you drive!
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November 2021 by Aaron Calhoun
Marie was an absolute ray of sunshine and made sure I was well taken care of. Between her and Joe I was able to get everything taken care of in a very short amount of time and was able to head home with a smile on my face.
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November 2021 by PAPA KNINE
All staff are awesome great customer service friendly Personalities And Marie Blalock is amazing for helping me through my loan process...
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November 2021 by Josie Graham
Marie spent a time to work us through a wire transfer that we couldn’t have done at home. Great service.
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November 2021 by All-Out Roadside
Love these people, I've been banking here for 19 years and will continue to do so
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October 2021 by Franny Negrete
Marie has always been so helpful polite curious as well as the staff. I enjoy my visits at my bank.
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October 2021 by Jeremiah Wright
Well it was easy to get my bank needs taken care of. Very professional handling of my affairs. The staff are always making my visits fun and easy.
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October 2021 by Lori Hernandez
I have been coming to the manolia branch since 2003 and this is the best branch. Helpful, polite, kind and always so courteous. I appreciate you all so much Michaela, Joe and Marie.
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October 2021 by michael Lopez
Been coming here for a couple years now. I don't really deal with the bank employees as much as I do the ATM haha but I've dealt with Marie a couple times now and she's always been great. Glad she's still here when I do need someone!
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October 2021 by cody johnson
I didn’t think I would like using a “smaller” bank but these guys are amazing. I’ve been with them for years now and the customer service is excellent
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July 2021 by Allison Brinkhoff
Been banking here for close to 10 years for some reason. Customer service is horrible, you can never get a hold of a manager to resolve issues anymore. Had an automatic payment hit my account without my knowledge and it was overdrawn. I can pay the overdraft amount back right away but seems they are unwilling to budge on the hefty overdraft fee. I asked when the manager would be back and was told "they didn't know" and didn't offer to take a message or write down my contact information. Once upon a time they would wave the fee for me without question because obviously I am a reliable client with a steady income. They do not put people first, time to find a new bank.