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October 2023 by Peter G.
Not a fan of the service dept and felt they were somewhat aloof after trying to charge me for services I didn't ask for, and taking far longer to finish the original work than they promised. No apology whatsoever. I won't be going back.
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September 2023 by Eugenio Andrea Esposito
Don't spend your money and your time at this place, Google should introduce negative stars for this business.Worst buying experience EVER. They don't stand behind the motorcycles they sell and instead of taking care of the costumer - who pays their salaries - they blame the client for everything.I asked them to address some issues on a brand new Ducati Panigale V4 under warranty and they just didn't care... or worst yet, the service department - aka "incompetence" department - was not able to diagnose and fix the issues. They treated me with the utmost disrespect and dismissed all my concerns, despite my 20+ years of experience as a mechanical lead engineer in the automotive/motorcycle field.I wasted time, money, and multiple trips from Denver to this place in Fort Collins to get no results.Also, when i picked up the motorcycle i discovered that was washed with some products that caused some discoloration on the side stand. Furthermore, the rear sprocket, front sprocket, and chain were totally dry. They didn't care to lube anything.After a lot of frustration, I decided to try my luck at Fay Myers and I can tell you that there was a huge difference in treatment and service, even if i didn't buy the motorcycle from them. Fay Myers took care of all the motorcycle issues. All my concerns were addressed, validated, and covered under warranty.Fay Myers earned a customer from now on (and as many others as I can influence with my expertise in the field). They know what they are talking about, they are professional, and they deliver true customer CARE.My regret is that I didn't buy my motorcycle at Fay Myers... that would have meant less frustration and more riding!
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September 2023 by Wally J
Excellent level of service for anything you need in motorcycle sales, parts support or service.The people who own and work here have been in the motorcycle business for many decades.Racing, riding and modifying bikes is all part of the lifestyle.Highly recommend you visit and see what they have to offer. ??
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September 2023 by Jul Ien
I had some wobbling/stability issues with my bike while I was traveling across North America so I decided to contact them late on a Thursday evening. They promptly replied and made a spot for me on Friday morning. Marv quickly discovered some issues with my bike suspension and setup. Under two hours I was out of there with my issues completely fixed.I gotta say Marv is an extremely competent technician and really happy with the results, my bike feels completely different and stable. Really happy with the service, price and customer service.Highly recommended
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September 2023 by Jacques Francois
I bought a motorcycle here a few months ago. Since it was as-is, it was important for me to know I had a good bike before I reviewed. It works great, but some small things mean I might have to service it early. The gentleman who helped me was great and no pressure to make the sale. I think I got a good price too. I'll remember this place for the future.
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September 2023 by Brian M.
*BUYER BEWARE* Do not buy or do business with these guys. These guys are scam artists, they sold me a dirt bike that caught on fire the day I bought it after they said they fixed the wiring issue. I was stuck paying for a bike I couldn't even do anything with. Years later I thought I'd I try their service, as I was in a pinch. Dropped my bike off for an oil change and brakes, came to pick it up and it ran horribly, misfired, rev'd high and they immediately got defensive and dismissive when I tried addressing it. They sabotaged my bike to get more services from me. This also happened to a riding buddy of mine. I heard they don't have the greatest reputation and sadly I learned the hard way. Don't make the same mistake I did. Go to Tri-City Cycle, MotoAdventure, Fort Collins Motorsports, anyone but Aces. DO NOT BUY A SINGLE THING FROM THEM. DO NOT SUPPORT THESE CROOKS.
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July 2023 by John Wielock
I'm on vacation and I noticed my front tire was wearing very strange. I've traveled about 1,600 miles already, and the tire would not make it back to Pennsylvania. ACES has extended service hours, and I went there. I was greeted by Allen and Zack, who agreed that the tire needed to be replaced as it was not safe. Luckily, they had a Dunlop tire in stock for my bike, and it was ON SALE! They took my bike in immediately. The service technician Mark made quick work of the installation and found the valve stem was bad, and the left side front brakes were almost metal to metal. The shop I had checked my bike over for state inspection had missed this issue. Attention to detail was appreciated beyond words. They asked if I wanted my bike washed for free, and after 1,600 miles, it needed it. I can only praise the service department for the job they did and the peace of mind they delivered. The person I purchased my bike from claimed to have had a new front tire installed just prior to my purchase was actually made on the 24th week of 2008. (See photo #2
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June 2023 by Colton Rusher
Steve sold me my BMW S1000rr and did a great job, had it ready for me when I got there, was super easy to work with. The whole team was quite fun to be around, it was a fun environment and experience. Would recommend them to my friends and family!
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June 2023 by Jax Neubs
Hands down the best motorcycle dealer I have ever been to. Not even just motorcycle but just all around best dealer I’ve ever been to. The workers are just the nicest people and know their stuff! I got the pleasure of working with Ethan he is by far just the best dude I've worked with. Not just a great salesman but someone that I just would want to be friends with! Definetly shop here for any needs you have and ask for Ethan!!
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June 2023 by Calvin , Scott Bennett
I took my ninja in for a minor tune up. I received a call back from Zach the next day an he told me they couldn't look at it because it was leaking antifreeze an told me too bring it back in the winter time so they could fix it. He wouldn't tell me what was wrong with it. It ran fine when I dropped it off when I picked it up it wouldn't stay running. I guess I should of just took it to the dealership. Absolutely the worst customer service I've ever received the guy has no business speaking to customer. I am a business owner and I would never treat a customer like that.
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May 2023 by Jack
I don’t usually give reviews, let alone 5 star reviews, I brought my bike in about 2 weeks ago to have new tires put on and an oil change, I had an oil leak at the time that I ordered parts to fix, when I came to pick my bike up the technician himself that worked on the bike came out and told me that he fixed it and at no extra charge to me, he also warned me about anything else on my bike that may need maintenance and told me about how police could pull me over for a few things, did a fix those things, no, but I thoroughly appreciate him going through the effort to be diligent about earning me. I had a great experience purchasing my first motorcycle there and now having this one maintenanced and it has been an amazing experience thus far. Thank you Aces Motorcycles❤️❤️
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April 2023 by Dan The Avionics Man
Steve was an awesome sales guy very knowledgeable and helpful. Sales manager was also great to work with. I’ve purchased 3 bikes in the last year and a half from these guys. Do your due diligence as a buyer when looking used be sure that if something is concerning you about the bike you want don’t hesitate to mention it and they will take care of you. The Service department is GREAT! Always a good experience with those guys and they have done right by us on our bikes every time we’ve brought them in for service.
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March 2023 by William Lohrman
I bought a used 2022 ninja 650 from this dealership. It was my first bike, I am brand new to motor cycles. One of the requirements I wanted on the bike was ABS. I was told the bike had it and was sold the price of a new ABS bike. I didn complain about paying msrp for a used bike cause the salesman was great and I liked the bike. How ever I paid msrp for an abs bike and didn find out it’s not abs tell I totaled it out and the insurance company is quoting me a non ABS price. Good job screwing me over guys. I won’t be a returning customer for my next bike. I don’t recommend any new riders to shop here. I was way over charged for the bike since it was “used” let alone not what I was wanting. Probably wouldn have wrecked if the bike had ABS.
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March 2023 by Jonathan McShane
I found one of their bikes on Cycle Trader and called them up. I talked to Steven Smith and he was extremely helpful and very knowledgeable. Being that I was from out of the state I put down a, 100% refundable, deposit and later that week looked at the Bike. This was an 05 Harley Fat Boy that we did end up making a deal on and the entire process was amazing! He was very honest about the buying, warranty, and legal terms. It is so refreshing to find a salesman that is not just there to push a bike on you to make a quick buck. This shop can not be recommended enough there should be a special 6th star for shops that can check all the boxes and do it with an explanation point on every star. The one way 6 hour drive was totally worth it!! I got a great deal, a great bike, an awesome view of the mountains, and would recommend this place to my own kids.Thank you guys at Ace's very much your Honest and up front attitude made my decade. I will be sending everyone I know to you guys. Keep it up!
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November 2022 by Jason
I love that they were very attentive to my messages with quick response times they even stayed late for me to pick up my motorcycle since I had driven 2 hours definitely went above and beyond. Would recommend and will use them again in the future even over shops much closer.