-
January 2024 by Peyton Hobson
I recently came in to get some billing issues resolved and was met by Kieth, who was extremely friendly and efficient in getting my matter fixed. I was in and out in less than 15 minutes all thanks to him. This will definitely be my go-to ATT store.
-
January 2024 by Marian Febvre
Sales Rep.Kieth Williams, gave us exceptional service/help when we came in with an AT&T service problem. He was not only helpful in solving our problem, he was compassionate and kind. Made our day feel good instead of how it had begun with unhelpful and rude AT&T service and corporate personnel. Thank you, Keith! You should be at the head of customer relations training personnel, rather than sales rep in a small store.
-
November 2023 by Lucas Bornhoeft
Wonderful customer service here, Keith went above and beyond with helping me switch over to AT&T and upgrade my phone. Before I had an iPhone 8 with Verizon and now I was able to upgrade to the 14 pro and it’s awesome and affordable!
-
October 2023 by Mattison Askew
Keith is fantastic. We encountered problem after problem and he kept it pushin! Very glad he is the person we dealt with.
-
September 2023 by Kath Noble
Bought 2 new phones today with the help of Taya at the E. Magnolia store. *read through to the end of this review* Smoothest AT&T experience we've ever had- and we've been with AT&T for decades. We switched plans, saved some money doing that and got the 2 new phones for about the same monthly payment. Taya was awesome. Professional, kind and really knows what she is doing. Transferred everything for us. Can't say enough about our experience today. Very pleasantly surprised!*Update: 3 weeks laterWell, it just couldn’t be that perfect. Turns out we were not actually eligible for the discount we were told we’d get…and since we switched out of our old grandfathered plan to a new one (thinking we’d get a huge discount) we are basically stuck with a much more expensive plan. Big bummer. You really can’t just go with what they tell you in the store… they work on commission. Do your due diligence.
-
September 2023 by Robert Daugherty
Representative Jaime was so instrumental in making this process painless for us, working by himself on Saturday with a busy store multitasking was the best help he could have. Everything went smooth and he kept everyone laughing. I was so impressed with this gentleman and that’s why he gets this review.Thank you Jaime!!
-
August 2023 by Ian P
Do not trust this AT&T store. We came in to add a line and the rep signed us up for the most expensive plan with the ‘protection’ add-on without telling us.We found out when we received our bill the next month and it was more than double the normal cost.Making these changes without informing the customer is borderline scamming, we feel like we were taken to the cleaners by a scummy salesperson.STAY AWAY FROM THIS STORE!
-
July 2023 by Vinny Garmon
Jamie is an extremely helpful worker. Helped me turn my phone on when other places told me it was completely dead. Definitely recommend this store front and the representative Jamie was amazing
-
July 2023 by Dawn Wilson
Visited the JFK Parkway store because I needed a new sim card. There were 5 or 6 guys standing around and the one that came over to me took my phone, then turned his back on me to take the cover off. Proceeded to lick the back of my phone and placed the cover back on. Then tried to tell me my phone was shot and I'd need to by a new one, pointing out he had noticed some moisture on the backside. I left there, removed the cover from my phone and wiped his slime off, and headed to THIS STORE at the north end of town. One guy there, a little busy. But considerate and placed the new sim card, no fee. Now, which store would you advise people to visit?
-
June 2023 by Torey Barela
Every time I visit this store I always have a hard time with the employees even when it is not busy at all. After this 3rd experience here I will not go back to this store and will drive to the other location. What I need done gets done but I leave frustrated and upset because the employees are doing the bare minimum. Will go to another location after this.
-
June 2023 by Bobby Bolders!!
I switched from Verizon Jaime was absolutely AMAZING. He ported over 5 lines and even saved me some money. Best customer service I’ve ever received. I would highly recommend Jaime!!
-
June 2023 by Maira Cisneros
Switched from Verizon and it was an amazing experience with Jaime. By far THE BEST CUSTOMER SERVICE!!!! Thanks for everything you did to make sure this was easy for us!!!
-
April 2023 by Kris Kay
I transferred from Verizon, and this location could not have made the transition any easier. I would definitely recommend this AT&T to everyone. The customer service there is outstanding!
-
April 2023 by Charlie B.
This store tried to cram my account after purchasing a new phone. Added $100/mo in charges I never approved. Still fighting with AT&T to get them removed.
-
February 2023 by Cel Sal
The staff is awesome. Keith and Haden were very knowledgeable on their store’s products and allowed me to feel confident switching over from another carrier. Overall the store has a friendly environment.
