-
January 2024 by Kat C
This locations staff goes above and beyond everytime. They are all so kind and helpful, I've been in multiple times and every songle time it has been an amazing experience!
-
January 2024 by Loren Nightengale
The cashier tonight rolled her eyes right in front of me and other customers after they had to call for my attention to come up to the register. My bad for zoning out in line, but a reminder to be kind to people during this busy holiday season. You never know what kind of day/ week/month someone may have just had. You can vent to your coworkers about it later, but shouldn’t roll your eyes in front of your customers.
-
January 2024 by John Fimple
Employee was amazing!
-
December 2023 by brianna roybal
Called them Friday to let them know I'll be picking up my online order in a few days. The lady said that would be okay and left a note on my items. Well, I came in, and they didn't have my order and said they put it back on the shelf. Staff needs to be trained better. Disappointed because I ordered items when they were on sale and now lost my order and wasted time driving to the store for nothing
-
December 2023 by Evan Carlson
I am writing this review to express my deep disappointment with Bath & Body Works' online order and pickup service. My girlfriend placed an order online, which was available at a discounted rate. The store policy clearly states a 5-day window for pickup, which initially seemed reasonable.However, due to unforeseen circumstances, my girlfriend realized she wouldn't be able to make it within this timeframe. On the 4th day, she called the store to explain the situation. The employee she spoke to was understanding and assured her that making a note on the order to extend the pickup to the 6th day wouldn't be an issue.Imagine our frustration and disappointment when we arrived at the store on the 6th day, only to be informed that our order had been shelved back due to the expiry of the 5-day window. The staff member we interacted with was unhelpful and stated that nothing could be done about it. Moreover, to repurchase the same items, we were told that we would have to pay the full price since the discount period had lapsed.This experience not only caused inconvenience but also resulted in financial loss. The discrepancy between what was communicated to us and the actual policy implementation is not only misleading but also reflects poorly on the store's customer service ethos. It's disheartening to witness such a lack of flexibility and customer understanding from a reputed brand. We are extremely dissatisfied and are reconsidering our future purchases from Bath & Body Works.
-
September 2023 by Sheezy XO
This is the best Bath & Body Works in CO! The store is always perfectly set & they've got the BEST employees! Always helpful, sweet & overall a joy to be around! I look forward to going mostly because of the amazing employees that work at this location ? I've been going to this location for several years & it has ALWAYS been a great experience! ?
-
September 2023 by Sharon Barnes
Grabbed a few things and while I was standing near the register the chip reader read my card from inside my purse. Without pulling out my card at all, it asked me for my pin. I never tapped anything. Extremely sketchy. I was at the register and had not even been cashed out yet. I brought my concern up to the manager and she pretty much disregarded me and laughed at me. I reported her store to my bank. I wound up leaving without anything because that was extremely sketchy. She just kept telling me to scan my card again even though it registered from within my purse twice! Why is a card reader scanning cards from an extreme distance? Do not recommend going here. This store has been blocked by my bank.
-
September 2023 by Colin Erskine
Too much smells for my nose ?.
-
June 2023 by Scarlett McIvor
Went in to stock up on plug -in fragrance. Getting the points for my purchase using my phone number was a pain, but finally got it.
-
May 2023 by Shelby Otenberger
Friendly and helpful staff. Prices were reasonable. Can't go wrong with Bath and Body Works. Great gift for any occasion.
-
April 2023 by Penny Firestien
My granddaughter is obsessed with this store. The staff was very helpful and friendly!
-
April 2023 by Veronica Feltch
Nice clean but a bit pricey ☺️
-
April 2023 by Scooter T
They're all so wonderful and supportive here. Have to love all the new seasons scents! The men's section had grown so well too. Dark and light options of the same scents! Chill vibe, no rush, it's hands down ? better than the Centerra center in Loveland, and their higher taxes! Boo Centerra, Yay Fort Collins crew!
-
April 2023 by Jacalyn Danchise-Edie
They didn't have many choices for the free item coupon
-
October 2022 by Liz Tetrault
If I could give zero stars, I would. Manager pushed display merchandise away from my 18 year old daughter, who was trying to look at/smell the display lotions, while chatting with a coworker. She did it once again to me, also while chatting with same coworker. I voiced my concerns to another manager, who disingenuously apologized and said she was sure her co-manager did not intend to do that. We previously shopped here often, but won't be back since this is how store management treats customers.
