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September 2023 by Google user
This location was prompt and responsive! Dylan offered great customer service \u0026 was attentive to my concerns, answered questions. Ben performed thorough service on my vehicle. I will return to this location! First time customer. And thanks for the shuttle ride!
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July 2023 by Lizzie Cecchett
I know a lot of people have great experiences here and I'm sure most of the employees are honest. I personally felt like i was being taken advantage of. I went in for rotors and pads based on another auto shop diagnosis. My quote for all the work Brakes Plus wanted to do was between $2500-5500 depending on what I got done. I was in tears. My car is only worth about $3000. They told me my front calipers were seized. I got 3 other opinions on this from highly rated auto shops and they all told me only 1 of my calipers was in need of replacement but not immediately, and that I only really needed rotors and pads right now. I'm not sure what the disconnect was here. Perhaps Brakes Plus was just being extremely cautious? I like to always assume positive intent but it's hard to trust this shop after getting such a radically different and consistent assessment from several other auto shops. I will say the man at the front desk was very kind and made me feel justified in getting several opinions.
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July 2023 by S Davis
They were excellent!! I needed a ride, so they dropped me back at home and picked me up. It was also done an hour before they quoted. Especially appreciate Matthew for all his help and Jacob, the manager. I recommend highly!!
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June 2023 by Gary Beckmann
What can I say more then a huge thank you to manager Jacob and the two techs Patrick and Brandon! Long story short, I bought new tires from a reputable tire store ( in which I wont name) where they told me they stripped one wheel stud and recommended Brakes Plus so they called the Fort Collins store and they fit me in. Well it turns out that the wrong lug nuts were installed and had been for over 40k miles with rotations being done every 4k by the unmentioned tire store. Each time it would pull a few threads but the tire store never caught it which lead to a potentially very dangerous condition where I could of lost a wheel. I've been a mechanic for 34 years and never caught it because I never did rotations and trusted the tire shop. That's where Brakes Plus Fort Collins rose to the occasion and quickly found that it wasn't the stud that was stripped but the lug! Jacob quickly resolved the issue with the tire store while Patrick and Brandon explained with a look of shock what had happened...I was shocked too as they were torqued to 140 for at least 10 times and didn't fail. Anyways these guys saved my day and perhaps my life? They were total pro's ,fast efficient, kind and caring! I wish more businesses operated at this level. Brakes Plus...hear me out. These guys deserve a raise!!
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June 2023 by Felicia Macrina
Jesse was awesome! I needed help with my daughters car and I need her to be safe. He was realistic and so helpful. Definitely trustworthy and in good hands. Thank you so much!
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June 2023 by Sam Flores
Thus was the first time I've ever taken one of my vehicles to Brakes Plus, and I had a far better experience than I'd anticipated. After being hit twice last year, my alignment was.... um.... we'll just say not so aligned . I had taken it to my usual shop in Fort Collins, which I will not name in this review, back in December and, after inspection, received an estimate in the ballpark of $4,500.00 to "hopefully" get her in line (an estimate which caused me to decline moving forward with any repairs to the car seeing as it's barely worth that much in we'll operating condition). After burning through two sets of tires in 6 months, I decided to bring her to Brakes Plus (while saying my Hail Mary's on the way there) to have their advertised "Free Alignment Check" done before I went for a third set of tires this month. Much to my happy suprise, the "Free Alignment Check" was, as it says, FREE! There is a "catch," but honestly, after getting pricing, I'd hardly call this a catch. If they do the check and can get it aligned without having to replace parts, you authorize them to do so and agree to pay for it when you drop it off before the alignment check occurs. The cost on the alignment is $87.00 plus tax, which is the least I've ever paid for an alignment. If the alignment cannot be done without replacing parts, then they call you with an estimate after the inspection and you can say yes or no. If you choose not to go ahead with repairs and alignment, you can pick your vehicle up and walk out the door without paying a thing. It's actually free. After their inspection, they determined that my car needed a part replaced in order to align it properly. Their estimate? $452.84 out the door, tax included. A whopping 90% less than the estimate I got at my usual shop. I had them do it and, after a new set of tires which I won't have to replace in 3 months (Thank you!!!), the car drives great again. It was my first time doing business here, but it certainly will not be my last. Thanks!!!
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May 2023 by Parker Shimpa
These guys are the best! Very friendly, honest, helpful and professional mechanics! I have been bringing my truck here for years and am never let down by their solid work and honest prices. Special shoutout to Jesse Strozzi for being the most kind and helpful in trying to get my vehicle going again! 10 stars!
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April 2023 by Lauren Clifford
I'm a 21y.o. female CSU student (who has no knowledge when it comes to cars) and I have never felt as safe in an auto-body shop as I have here. I often feel like I'm getting ripped off when I bring in my car to get worked on, but that didn't happen this time! Torin was amazing, he took me on a tour of the bottom side of my car, showing me brakes, what happens, etc. He informed me that I still have life in my brakes, and gave me an estimate of when I should come in next to get them done. I highly recommend this place and will definitely be returning for any of my break needs.Services: General repairs & maintenance
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April 2023 by Meg Parker
This location is great! The people are super friendly and helpful, and I have only had honest and good pricing from them. I get my oil changes here regularly, but recently needed my rotors and brake pads replaced. They were very reasonably priced (I had a quote from another place in town for more than twice and only for a brake pad replacement, so I’m pretty sure the other place was trying to rip me off), and they did it in great time! Very pleased with my experiences with this Brakes Plus location.Service: Brakes
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March 2023 by Doug and Ophelie
Outstanding alignment job and superb service! Can I leave 6 stars? This was the best repair shop experience I've had in 30 years of driving and working on cars. Torin was very helpful and knowledgeable and was fun to talk with about his car projects and mine. I replaced the entire suspension, control arm bushings, ball joints and tie rods on my MS3 in my garage and the alignment was a bit tricky with some of the custom parts I installed to improve the geometry of the suspension. Patrick performed an expert alignment and took the time to discuss the specifics of the adjustments he was making and how that would affect the car's handling. I got a premium sport tune for less than I would have paid anyone else in town to do a basic or sub par alignment job. Glad I came here and very pleased with the results, the car handles amazingly now. I should also add that they were very gracious in rescheduling my appointment on short notice when my DIY repair took me longer than expected. They went out of their way to help me out with some tips to improve the car as well. Great people here. 10/10Service: Wheel alignment
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January 2023 by Teal Fyrberg
I highly recommend this Brakes Plus. Matt and all of the staff were friendly, patient and knowledgeable. They sourced a difficult part for my car and completed the work quickly and well, and their prices were very fair. The staff was kind and helpful to every customer i saw whilst I was waiting. Thank you so much - I will definitely return when I need more work done on my car, and i have recommended you to friends and family.
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January 2023 by Peter Dmitri Bachand
Had to get new pads and rotors and new brake fluid! They did all of the work quickly and at an affordable price! The technicians i spoke to were knowledgeable, friendly and polite! I would recommend this place for anyone in need of brake services.Services: Auto brake replacement
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January 2023 by Ryan Elmquist
Have been using brakes plus, for brakes, for years. Called in last week to ask if they do spark plugs because my engine was misfiring, they said they do! Perfect!I pay to do a diagnostic, and am told my catalytic converter and o2 sensors are giving an error. Of course brakes plus doesn’t do catalytic converters, so I go get that done somewhere else. Check engine light has been on in this vehicle for over 100k miles (this 2003 Subaru Outback has 240k total). 1500$ and a new catalytic converter/upstream o2 sensor later my car is still misfiring.I bring the vehicle back to brakes plus and say, ok, fixed the catalytic converter but I’m still getting the misfire. Brakes plus first tells me they’re gonna need to charge me another time to do a diagnostic, then decides to just give me my money back for the first diagnostic (about 100$) and advises me to go to another shop that deals with the issues I’m having.I now go back to Fort Collins muffler and automotive (they did the cat and o2 sensor, they’re great), have them do a diagnosis and guess what!? My spark plugs are bad and need to be swapped! No way!!My mind was blown by the level of neglect and ignorance displayed by the technician responsible for this. Truly pathetic.If you have any self respect then find a different place to spend your money, because these guys don’t deserve it.Service: Auto maintenance
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December 2022 by Peggy R.
Prompt great service. Friendly crew. They didn't charge me for a brake inspection and fluid check.
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December 2022 by Emma Holt
Katelyn is the best!This review is a bit overdue, but I wanted to say thanks a million to Brakes Plus for helping me out when I was worried about my baby! I came in with a strange strut issue but Katelyn was able to reassure me it could be fixed. She took the time to explain what the issue was in a way my non-car savvy brain could understand. She also explained what it would require to fix it, the time frame, and the cost (upfront as well as after service). We mostly had to wait on parts, but they got the car done quicker than expected which was appreciated as I drive a lot for work. This location does get busy so I do recommend that you call and make an appointment ahead of time if you can. They were also generous enough to give me a shuttle ride back home when I had to leave my car. I feel that the whole staff here is honest and that they genuinely want to help you. They make sure you understand the process, which wasn't always my experience at the dealership. Long story short, thanks for getting me fixed up as quickly and affordably as possible, and for working with me and my dad over our phone calls. Though I hope I won't have to come back soon, I will definitely return when needed as I trust ya'll with my vehicle. Thanks again!Services: Wheel alignment
