Denver Family Dent is a business that receives mixed reviews regarding vehicle repair, primarily for hail damage. Some customers report a highly disappointing experience, citing extremely long repair times of several months, poor communication with no updates, and work that required significant follow-up. Specific complaints include incomplete or improper repairs such as unfixed cracks, damaged windows from the process, missing parts, upside-down components, and poor paint matching that showed bubbling. This lack of attention to detail and initial defensive responses raised serious doubts about quality and integrity for some, compounded by the business not being BBB accredited. However, other reviews describe an excellent, professional experience with quick turnaround, friendly staff, and great results that made vehicles feel new again. These customers highlight excellent communication with consistent updates, pleasant service including pick-up, drop-off, and detailing, and skilled work that exceeded expectations. Following complaints, management made staff changes and demonstrated a willingness to own mistakes, providing transparency, efficient communication, and corrective actions like repainting and shipping parts to make things right. This responsive approach restored trust for some, leading them to recommend the shop. Experiences vary significantly, with some strongly recommending the team for painless repairs and others cautioning potential customers based on past inconsistencies in work quality and communication.
DFD was great from start to finish, Bobbi and Eli kept me updated as it took longer than anticipated thanks to a Honda packing mishap. Overall, work was done well, and the minor concern I had was corrected very quickly. I will definitely recommend them to others!!
October 2024
What a great team! They did an excellent job removing hail damage on our car, amazing work by very skilled individuals. They kept me informed throughout every step of the repairs. They were very pleasant to work with and exceeded every expectation!
September 2024
Incredible shop, repaired my heavily hail damaged Silverado. Super quick turn around friendly staff and detailed the interior, which was a mess because of my dog. Highly recommend I will be sending everyone I know to them from now on!! Thanks so much for the amazing job you guys did. I truly appreciate you guys!!
