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February 2025 by C. K.
I recently rented a car through my insurance, which scheduled the rental with my preferred Enterprise location. Enterprise called ahead to confirm the time, date, and my preferred vehicle type, making sure everything was set. However, when it was time to pick up the rental, I ended up at a different location than expected. I’m not sure if I misheard the location during the confirmation call or just assumed it was the one I’ve always used—either way, I went to the Enterprise location where I’ve rented multiple times in the past few months and have always had great service.
When I provided my reservation details, there was a brief moment of confusion, but it was handled seamlessly. The team member quickly reconfirmed everything, stepped outside, handed me the keys, and I was on my way—super smooth and hassle-free.
The drop-off at the same location was just as easy. The team was friendly, efficient, and professional, and the entire process took no more than four minutes. Absolutely wonderful customer service, as always!
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February 2025 by Isabelle Whyrick
Everyone there is super friendly and helpful. Douglas was especially great and he made everything go seamless and easy for me!
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February 2025 by Suzenn Roff
Very helpful, courteous and a good car for me.
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February 2025 by Madison Krumwiede
Incredibly impressed with the customer service, they went above and beyond. The vehicle was clean and nice. I will definitely be using this enterprise again.
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February 2025 by BRENDA HUMMER
The staff is helpful and their cars are the best!
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February 2025 by Christina Welch
Excellent customer service! Carter and Matt truly went above and beyond.
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February 2025 by Elijah Ledezma
Good service from check in to checking out. Thank you Carter!
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February 2025 by Tilla da Hun
Deklin took great care of me and he was patient and persistent in acquiring what would suffice my needs. Thank you all for transporting me to and from the repair shop when it was most needed! Thanks so much!
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February 2025 by Karen Eppler
Very friendly employees. So personable.. excellent service.
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February 2025 by Jeannine Green
We are very pleased and appreciative of the staff at this location. Thank you for understanding our situation!
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January 2025 by Jacque Clark
The car didn't have room for luggage and people. I rented the vehicle that holds 7-8...didn't realize I couldn't carry their luggage too.
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January 2025 by Aleesha H
Friendly knowledgeable staff.
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January 2025 by Cindi H
Great customer service!!
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December 2024 by Stu Hirai
Excellent service which is why I am a loyalty member!
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November 2024 by Marco Flores
One way from Austin to Fort Collins. Manager Madison Hamby noticed a cracked reflector on the rear hatch. I indicated that it was definitely there when I picked it up. Nevertheless she had me sign something and verbally indicated no responsibilities then tried to pin it on me through Enterprise claims. I happened to find a picture I took at the Austin airport with the pre-existing cracked reflector. Claims called me to close it out. CAUTION: DO NOT RETURN ONE WAYS TO THIS LOCATION. Overzealous employees with nothing better to do than harass unsuspecting customers. Do not sign anything. Return vehicles elsewhere.
Updated to 1 star since I received a claim notice letter. This was not discussed with me at drop off.
