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December 2023 by Kat D
Had my documents printed here because their information clearly indicated they were open on Thanksgiving, and the person I talked to on the phone the day before did not correct me when I indicated I would be picking up my documents tomorrow.The building was closed, leaving me wasting money and time. Very unprofessional.
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December 2023 by L
Employees are beyond kind. There's no handicapped parking.
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December 2023 by Craig Perry
Everyone here was super helpful, patient, and professional as I repeatedly came back. Thank you everyone!
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October 2023 by Jimmie Ramage (Lonewolf)
It's always quick and easy and the staff always know what's going on.
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October 2023 by Kirsten Savage (SavagePainter)
My 99 year old grandmom had passed away and I was in charge of the funeral program. I had to catch a plane that afternoon to fly east for the funeral service and was in a time crunch. I had a PDF of the program that I had designed, but the self-service printer was glitching and not reading my file correctly. I was panicking and asked for help. Jessica looked at the file and printed the program on a different machine that read the file correctly. The programs turned out beautifully, I made my flight in time, and my family was so grateful. I really appreciated Jessica's kindness, patience, and professionalism during my moment of panic. She is a stellar employee and I am so glad that she is a part of our Fort Collins community.
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October 2023 by Bradley Irwin
I’ve had excellent customer service from the staff at this FedEx location. Sometimes the wait is a bit long, but that just comes with shipping packages with any carrier. I highly recommend them!
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August 2023 by c. s.
They are so friendly and helpful. Kindness always wins and Jessica is the best!
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June 2023 by Angela Morris
Jonathan was great, friendly & took care of my business quickly & efficiently. ? I will return!
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May 2023 by Taylor Hartin
I had ordered online only to realize in store that part of my order didn't print on the paper I needed. Casey, Jonathan, and Jessica were all very helpful to resolve the issue and got the reprints out to me within an hour. Really good customer service all around.
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March 2023 by Tom Hobbs
I had a terrible experience with this business. I could not get a file to read that I needed to print. I thought there might be an extraneous character in the file name because I didn't have on my reading glasses. When I brought it up with the manager {Jonathan) , he curtly dismissed me, saying I would need to go back to my computer and change the file name myself. Actually, there was no problem with the file name, but the manager didn't bother to look. When I told him later that I did not have a good experience, he again dismissed me, saying, and I quote, my description of the incident was "inadequate." When pushed about what he meant by inadequate ,he said my description of the events not accurate This guy clearly does not value customers. I have been a loyal customer at this place for a decade. I plan to look elsewhere. You can't treat people this way and expect them to come back.
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February 2023 by J. Gremmer
Highest recommendation to avoid this place. I've been going there for weeks buying shipping boxes and supplies from the same nice guy (lumberjack type). Went in today and manager type was working instead - at a snail's pace with a long line and the service skills of a damp rag, I might add. He didn't want to sell me boxes. Literally tried to make me feel guilty for buying what he had...on hand...for sale. "Next time you should call...it takes ten days to reorder these and you're taking everything I have."Good news: I'll never be back. You probably should have just refused to sell them to me because either way you lost a customer, but you could've shown some actual heart instead of your limply beige passive-aggressive take.
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February 2023 by Dustin Garcia (Deeply : .)
Knowledgeable staff who gave me great customer service when the machine cut off part of my qr code for the print i was making he made it right. Literally such a big help for making prints of my art.
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January 2023 by Dru Dru
There is a woman who works at this location whose name starts with an A. Amber? Amanda? Anyway, I hope all her dreams come true.
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December 2022 by Russell Hearn
Y’all I walked in never having been to this place and Casey helped me out. He was nice, funny, and he knows the general area so he figured out some area codes for me! He was also able to get my package shipped as soon as I needed, course it was a pretty penny but that’s just overnight shipping for ya.Conclusion, service was great and he end with a super sweet smile.Also from what I over heard the other guys working there sounded just as cool.
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December 2022 by Emma Holt
Casey is the best! Just wanted to say thanks for the great customer service and always going above and beyond to help me with whatever I need. The staff here is great and I love the old town location thats close by my house. Highly recommend :)
