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February 2024 by Kristine Millard
We have banked at FNBO for 47 years. I called to get an appointment for a Medallion Guarantee Stamp. FNBO said I did not need an appointment and FNBO had 4-5 bankers that could provide that Stamp if I came in. I drove 20 minutes to the bank and was told FNBO no longer provides this service. FNBO does not provide the competency or customer service that it did in the past.Just another bank. . .
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January 2024 by Brian James
Horrible scam of a bank.
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December 2023 by Avery Barlow
Asian fellow with the blonde hair is a vibe, keep that up playa
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November 2022 by Stephen S
Opened up a new business checking account and had an excellent experience with Caleb. I was fairly certain I wanted to bank with First National and knew that was the right decision after working with him.
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November 2022 by eli reyman
aaron and jake are super helpful and nice, they went above and beyond to help me with multiple issues that i had and are really good about reaching out with updates. i used to go to the one on north college but honestly i think i found my new favorite fnbo location :)
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October 2022 by Jan Rossi
Sometimes you don't know how good your bank is until you move away and have to deal with a brand new bank. I trust FNBO and appreciated them always checking my license for withdrawals and other important security measures. My current bank doesn't even give the loose bills back in order with everything tidy. They even questioned me depositing into my own account. It's weird. So thanks FNBO, I will be closing down this account shortly as I am no longer in CO but I appreciate your attention to details. Highly recommend.
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June 2022 by Chris Riffle
Really like this bank. Aaron is probably the best banker I've ever dealt with. He makes me feel like I'm at home and valued when I come in. I appreciate this type of service. Wish they had one in Winter Park
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June 2022 by Jeff Parsons
I called this branch (my branch) to increase the limit on my debit card which I've done many times in the past. For the first time Tori informed me that I would have to call the 800 customer service number to get that done. I told her I've never had to do that before and she said she's been there for over a year and she's never done that before. I asked to talk to the manager and she said he'll be available Tuesday. She told me there was no one above her that she could connect me with right now.Well Tori, I've been a very loyal customer for over six years and I have $150.000 in that account. That money is earning no interest for me but it was for your bank. The only reason I have kept my account is because of my loyalty to FNBO for the customer service I have received in the past. I don't need this account and it will be closed in the morning.
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April 2022 by Kymberly Lawrence
Aaron is great. Didn't feel like I was being rushed setting up my account, answered all my questions, and even made us laugh. What a great experience and a comfortable lobby with lots of natural light.
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February 2022 by Tiffany Junk
Do all our banking with them through our office as well as our personal banking and this is the worst fnbo. Will never come here again. Carlee was horrible and not helpful at all. Took her time to take my checks cuz I didn't have my mask on then couldn't answer my question. Don't go to this brach.
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January 2022 by Tim Ervin
Moving all my accounts, Branch Manager is very rude.
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November 2021 by Susan Bush
I used to think FNBO was one of the best banks to get your banking needs done. This branch was very disappointing and has tainted my positive feelings about this bank. With so many choices one would think this branch would really care about their reputation. This branch has incompetent bankers and the manager, Brian is so uninvolved and defends their incompetency. He takes no accountability with the lack of knowledge. First I asked for a notary and a young banker said she couldn’t do it because there was no place for notary signed. I said I wanted to talk to a supervisor and the gentleman standing by her said he was the supervisor. He stepped in and said yes since the document didn’t have a box for them to fill out they couldn’t do it. I went to another bank to get it done and all they needed to do was print out a page that had a box for notary. This is all FNBO had to do. Instead their bankers chalked it up as they couldn’t do it. They could of been trained to give this option to a customer and have been resourceful to figure out a solution. The second incident was a simple international wire that took an inexperienced banker an hour to do. Then Brian their supervisor called me 3 hours later saying he couldn’t do it because there was no account number on it and the paper I gave them was in Spanish and they don’t read Spanish. I then had to drive back into town and I went to another branch that had a Spanish speaking banker. This did not need a Spanish speaking person but I decided to make sure there was no excuse why they couldn’t do this wire. Lucero did a great job at another branch and told me there was everything there that needed to be done the first time. Since the other manager Brian didn’t take the time and effort to follow up with the wire department he just chalked it up he couldn’t approve wire because his banker didn’t speak Spanish. That was the excuse he gave instead of thinking of a solution and training his banker to know how to do an international wire that is common knowledge for a banker he just made an excuse why he couldn’t do it. Do not go to this branch and think twice about banking with FNBO. They are not training new people to be resourceful and come up with solutions. Instead just give them excuses of why not to do something and pawn off duties to someone else. Leaves the customer wasting their time and causing a lot of unnecessary frustration.
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July 2021 by Jenn Arbogast
Rude employees.. !! Happy Monday !!
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April 2021 by GB
Small town feel. Tellers are helpful and friendly.
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February 2020 by Ashley Longshore
Honestly, I just felt the desire to leave a five star review for this bank for several reasons. In comparing various banks since I had opened a bank account at age 16 to now- you all are by far my favorite.1st off- I accidently overdrafted recenetly and unlike every other bank who would charge me ANY time I did this (even in college). You all give me one forgiven overdraft, and I believe that is monthly! Even though I do not always use it, it is a huge comfort to have. As a human who makes mistakes I seriously cannot thank you all enough for this.2nd- Their customer service and care is awesome. I always feel like I am taken care of well, with high respect, and always quickly. I also feel like each and every teller I have worked with is personable and friendly.3rd- I have banked with two other banks before them and wish I found them sooner. They understand I am human and always work with me. Any issue I have ever had is always solved. They also are the most understanding company when it comes to money.Finally- They are on top of any type of potential money theft issues. I recieved a new card one time because they were 'having some issues with other cards' and even though my card was not messed with, they still did not want to mess around and they issued new cards to everyone... #youhavemyrespectI am in tears truely because I appreciate you all so much for being as awesome as you are. Thank you for allowing people to make that one mistake since we are all only human. No one is perfect, First National Bank is damn close! Thank you. That is all I have to say. Thank you a million times over.
