-
January 2024 by Missy
The obese man in this branch had zero customer service. I would rather switch to a different bank than to be humiliated each time I visit for no reason.
-
December 2023 by Scott Compton
Not sure the teller that helped me today should be the "face" of your bank... Left shaking my head.
-
September 2023 by Deanna Eckley
Everytime I go in there they are super rude to me, especially the one who was dressed like a lumberjack! They didn't want to help me open an account so I had to leave and go to another FNBo who where more than happy to help
-
September 2023 by Luis “Young1L” Valadez II
The one that dresses with flannels is down right rude to my wife. We will be going to oak location from now on even though we live closer to drake location
-
December 2022 by Tom Lewis
I've had a great and seamless experience
-
November 2021 by Sebastian Walker
It works fine. I can see my money for my checking, but that's it. I'm only 17 so I'm still under my parents account. But I've asked to be able to see my saving, and I did all the paper work and everything. Now 4 weeks later they have done nothing. Terrible service. You should try getting it done as fast as you can for any customer. But you guys basically ignored me. IDK if it's something wrong with the machine or with the network, or maybe the app. And if it is one of those things, you guys need to fix it. If it's not, then it's just terrible service. So for right now, it's going to be 1 stars unless proven otherwise
-
December 2020 by Chen Z.
Takes forever to have cash deposit processed, trying to order Christmas gifts it's been 3 days since I deposited cash but it's still not available for me to use. So I guess this Christmas will have to do without gifts since this bank decided to take it's sweet time to process. Apparently only $100/ per deposit is available right away, and the rest have to wait for who know how long.
-
November 2020 by Holden Reecer
This bank is trash. Just went to pull out cash of an amount that my account said AVAILABLE BALANCE, could only give me a fraction of the money and blamed Venmo. I said even if I went to the ATM?? To which they snarled yes. so I took my fraction of cash, went to the ATM and immediately preceded to pull out the full amount of cash available to me. because, duh? figure it out
-
October 2020 by Ariella W.
This bank is OK. Had banked here for 12 years. Had all my personal, kids, savings, and girl scout accounts all here for that time. Most of the people used to know who we were. However it seems since we left all but 1 account there is June to canvas they have had a high turnover.A year ago my personal debit card and troop debit card were stolen. The thief drained nearly $9,000 in an hour. This was mostly girl scout money. I don't ever personally have that much $.I never spent money like that and their fraud department didn't catch it. My husband's bank which had the credit card that was also stolen notified him. Then I saw my other cards were gone as well. I spent an hour trying to get through to fraud department before I could actually get someone. Finally was able to get thr account closed.Later on that year, I needed something from the bank to verify something or password help. I couldn't give the info they wanted which was a transaction on a specific date. Who it was and amount. Hello!!! I was locked out of online banking. And the fraud department locked my account! I was pissed.The people who were here were friendly and helpful. No idea about staff now.I'm glad to be officially moving on though. The last year and half had some stressful moments!
-
June 2020 by Jason Gulley
There such grate people they make me fell like family
-
April 2020 by William DaBeast
Best bank in town! Super friendly, very helpful.
-
January 2020 by Elijah Atencio
Awesome service never any wait..
-
April 2019 by Thomas Deines
Excellent customer service relatively quick very friendly plus I love the locations near me I can get there pretty quick so that's awesome
-
December 2018 by Dannika Healy
This is by far the best bank in Fort Collins!! I met my new banker and he was nice, friendly and made sure that he didn't point me in the wrong direction. This bank makes sure your taken care of like your family and he answered all my questions and made me feel secure and protected. THIS is the bank you want.
-
June 2018 by Tawnja Engebretson
Great customer service, with or without an account. Great first bank experience!
