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November 2023 by Amanda Rodriguez
Wasn't happy with my visit today. The cashier was rude, required an email in order to process my return, smerked when I hesitated to give my personal info & still refused my return/exchange.Cashier Alysha Fort Collins, CO location Saturday @ 11AM
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November 2023 by D S
Last Saturday I purchased a couple clearance items from this store. During check out, the cashier asked for my email. I don’t like to use my email due to all of the unnecessary advertisements I receive and the chance it may be sent to a third party for further unwanted junk mail. I told the woman no thank you, but in return I received backlash that I would not be able to receive a printed receipt without an email. The woman was condescending (telling me to just unsubscribe from the email list when it comes through) and provided no source of customer service or different options. After the purchase was complete, I saw the person next to me get their receipt printed out AND because my items were marked clearance, I was told I could not return or exchange any items. The whole experience was frustrating for no reason other than this company forced me to provide my email and the employee made it a hostile experience. I work in a customer service driven field and would never give the hassle to any customer the way I received it that day.
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June 2023 by Matthew Kechter
The men's clothing is literally a tiny corner somtimes there's somthing good. But most of the time it's awful.
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April 2023 by Amelie Caswell
I was “helped” by Caroline… she’s the worst human I’ve ever come across. I asked her where a certain shirt was that I saw online and she told me to just walk around the store and it “shouldn’t” be hard to find it. When I went to pay she kept looking me up and down? Maybe it’s because I’m bigger wearing a tighter shirt but keep your eyes to yourself. Crazy to think there is someone so ancient working at a trendy clothing store. I will not return to forever 21 until that disgusting lazy shadow leaves the store.
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April 2023 by Emily Smith
I had a horrible and very disappointing experience today with the store manager at the Fort Collins CO location. She told me she wouldn’t take my return because it’s been 30 days and threw my jacket at me knocking over something on the counter and almost hit my baby. I went home and checked the receipt when actually it wasn’t 30 days. She was extremely condescending and rude telling me she won’t take my return because the tag was ripped off when I had the tag and the receipt in hand. She wouldn’t offer me an exchange or store credit which I asked about 4 times. She walked away from me and ignored me which left me no choice to leave. Store manager name was Caroline and should NOT be working customer service. I will NEVER be shopping at Forever 21 again.
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January 2023 by E M.
the girl manager or supervisor with short dark hair is so rude. thee workers look you up and down when you walk in. and they dont open their fitting rooms anymore so you have to take everything home and then bring it back to return. when u return they will say u can only get store credit!
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January 2023 by elsie h.
the girl manager or supervisor with short dark hair is so rude. thee workers look you up and down when you walk in. and they dont open their fitting rooms anymore so you have to take everything home and then bring it back to return. when u return they will say u can only get store credit!
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September 2022 by Kiera Ruehlen
Put a dress on hold, came back an hour before my 24 hour hold time was over and they sold my dress, employee had an attitude and sat there talking to her friend the entire time I was asking for help.
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August 2022 by Kimberlee McEvoy
Took my daughter school shopping here for the first time and our cashier was Ali. She was very pleasant and polite and made us feel welcomed even though it was in the middle of a rush.
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August 2022 by Caitlin L.
This location has the rudest staff, management, and district managers. There is one manager who goes above and beyond, and he alone deserves 5 stars. The company as a whole, 0 stars if it were possible. The clothing is way overpriced for the quality, everything is nearly see through, like i need people to look at my nipples. Always understaffed and the store is a mess, boxes of sale make it look embarrassing. One tall woman who wor My biggest complaint is how the staff is treated by upper management. I knew someone who could not work a certain day of the week because of religion, they were denied and they were told they can practice on another day. Never see the employees having a good time, always look miserable. i won't be shopping here again.
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July 2022 by Gabe Cox
Today I am very frustrated. I was in this store, and 15 minutes before closing, instead of making an announcement saying the store will be closing soon, they decided to turn off all of the lights in the store, I told them I was almost done and would be at the register soon but I needed to find one more thing, i asked if she was kicking me out and she said “yeah kinda” I have vision issues and could not see well, and she told me to use my flashlight if I needed to see…. I just thought this was very poor customer service and I will not be shopping here again. Forever 21 continues to disappoint the public and should be out of business by now. I wish I knew this girls name. She was young, tall.
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April 2022 by Celeste Davis
My daughter loves this store, but is an XL and they never have her size. Super disappointed.
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January 2022 by Will Armendariz
My wife is not 21. But she looks it. She always find something fun and flirty for me to look at.
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November 2021 by Patricia “Trishie” Meadows
Cute clothes ,cheap prices. Affordable more than necessarily quality
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November 2021 by Cadence Lapp
I purchased a pair of shoes from them that I thought would be cute for senior pictures, when I got home I decided I didn’t like them. I never wore the shoes outside the store but when I went to return them with the receipt I was told I couldn’t because there was no tag. The manager was extremely rude the entire time he was talking to me. I will likely never shop at this particular store again. Extremely disappointed
