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January 2024 by Elva Umar
Richard in salesYou deserve employee of the month, year and for the next 5yr !! We really wanna thank you for making us feel like we weren’t just junk to you !!! After dealing with ford down the street you took your time with us , gave us updates and didn’t leave us high and dry , you got us everything we wanted with a truck , with payments , with trade in value and with money down !!! You truly turned our disaster day right side up .. if you knew the type of week my husband I had you will understand why I was crying . But you made a big difference in our week and day ! We love the truck . We can’t thank you enough for treating us equally and making sure you heard us out . We also wanna thank your finance manager and the guys who helped us with our paper work . This place is truly amazing and this is why we always say “dodge or nothing “” because not only are trucks good but the customer service is amazing . Thank you for everything you made happen yesterday Richard !!!PS- stay away from ford dealer ship if you look like you don’t have money . They will push you away like they did to me and my husband yesterday !!! Little did they know we had a big chunk of money to put down . Don’t judge a book by its cover !!
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January 2024 by Mike Ross
DETAILS! Gio was extremely helpful, as I was was making this purchase from out of town. We were in a position where we needed a new car NOW, and FCDCR had what we wanted (saw it online). Not being there to take care of the details, Gio put the deal together, so when my wife showed up with our trade in, she drove away with our new vehicle. Perhaps the easiest purchase process I've ever had. Looking forward to a long relationship!Props to the Internet Director Sam Hardy, too!
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January 2024 by Tiffany Danford
We had the privilege of working with Andrew at Jeep. Amazing experience. Andrew was so knowledgeable and took the time on several occasions to answer our questions and let us test drive numerous vehicles. He offered a very kind and no pressure buying experience. I would recommend if you are looking for a Jeep or Dodge to ask for Andrew ?
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January 2024 by April Butcher
We love our new 2024 Dodge Hornet. It’s such an amazing lease right now, and the money we are saving on gas, using the electric portion, is awesome. Giovanni, Smitty, Brandon, Steve and everyone is always so helpful, and easy to work with! We buy all of our cars from here! Thank you!
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December 2023 by Dustin Schwarz
Bought a car here and the experience was very easy. Called, agreed to price, drove in and placed a deposit and order. Was all done within 2 hours.They also honored their price, which I found to be a good exercise in integrity. Other dealers started charging substantial markups on this particular car, they could have fleeced me but they didn't.There were a few hiccups in the buying process and after but overall I was happy with my experience.
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December 2023 by Cole Monroe
EXTENDED WARRANTY CAUTION!Fair warning to everyone. If you buy an extended warranty from Ft. Collins Ram/Dodge/Chrysler from Dan Marshall, pay very mindful attention to which company the service contract belongs. They have switched to a Fidelity Warranty Service provider which is a no cancellation provider. And if you trade your vehicle off, you don't get a prorated contract check back.I was told (verbally, which I understand I messed up on) and under assumption that I would be able to transfer the policy to another party if I sold the vehicle. Or cancel the policy and receive a prorated check back if I traded off the vehicle. With being told verbally that I would be able to receive a refund back on the extended warranty cancellation, I elected to add it on to my purchase amount. So I got a cashier's check and drove from Central Wyoming to Ft. Collins to buy the pickup.Dan will rush you through the extended warranty contract signing, so that you can't back out. I highly encourage everyone to ask to see the cancellation verbage in the contract (it should be a hyperlink to the actual terms and conditions), which he doesn't make readily available to you at the time of signing.I lost out on more than $3,600 due to this traditional slimy salesman technique. Please learn from my mistake.I have enjoyed the vehicles I have bought from Ft. Collins Ram/Dodge/Chrysler, but after this event I will not buy from them again. This has left a very sour taste in my mouth. And I tend to trade off pickups and bought a new certified pre-owned every 1-2 years.
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December 2023 by Mike M
Had a basically new vehicle with 30k miles on it shipped to me after purchase.arrived with dead keyfob batteries, loose battery bracket that was missing hardware, an empty tank of gas and was delivered by an unprofessional delivery service that took no precaution in protecting the vehicle on its 1200mile trip that may have resulted in rock chips in the paint/windshield.Dealer is obviously not concerned with attention to detail on thier vehicles or making sure the customer knows exact details of delivery service before delivering a vehicle to a customer.The only good part was that they were very quick in making a sale and quick to move with paperwork the sales team was very friendly and courteous as well.
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November 2023 by guy sears
Brandon and the team behind him did their very best to work with us to make this deal acceptable to us all. Brandon was great to work with, knowledgeable about his product and easy to talk to and work with. Best of all he listened to what we had to say and heard what we were saying.
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October 2023 by Randy Davis
I had a ticking noise in my Ram engine and found out that it was a leak in my exhaust manifold. They fixed both sides and the engine sounds great now. The repair was done quickly and most everything was covered by my extended warranty. Good service!
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October 2023 by Ivan Sandoval
I've taken my vehicle into these guys and each and every time, they get my vehicle back on the road as soon aspossible and even though somethings are out of their control(like parts on back order), they have continued to findways to get the part for my vehicle and back on the road. It's hard to find a good shop that you can trust. These guys are great.Thanks Matt and team for getting my vehicle back on the road!
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October 2023 by K Romeo
My husband and I bought a beautiful Triple Nickel Challenger GT Blacktop here just a few weeks ago. The GM, Steve Hardy, is the most professional, kind, compassionate person you will ever meet at a dealership or business. He is 100% customer service and customer satisfaction oriented. He will be the only person I buy a car from in the future. Thank you Steve Hardy for your exceptional work ethic and excellent service!
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October 2023 by James C.
HERES THE TRUTH. we ordered a part online from them, were charged 100.00 shipping. when we finally received it the box was extremely damaged. they put a 300 dollar oil pan in a carboard box- through some bubble wrap in and sent if off. ups delivery driver wouldnt let me open box until i signed for it.ups driver then watched me open and examine - several deep scratches and actually scratches on the inside- hmmmmm. possibly flange damage.this is not acceptable MY WORD TO YOU.....
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October 2023 by Jack G.
rude salesman, wouldn't leave us alone when we stated multiple times we didn't need help and we're just looking, then proceeded to say we were rude. don't waste your time here. go somewhere else
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September 2023 by K Meitz
The down side is, depending on who you are dealing with in the service department, communication can really be lacking.The upside is, once I expressed my frustrations, Matt in service made sure to keep me updated on the unexpectedly lengthy process of fixing my 23 year old truck and even worked with me on getting myself and my truck to other appointments I had during the process while remaining polite and friendly.
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September 2023 by Paul Martinez
This dealership absolutely is phenomenal. I avoided all dealerships within my area of Aurora. From my initial email to the finance office FC Ram ensured and exceeded my expectations. Don’t hesitate and make your purchase with FC Ram. See you all in the future for my next purchase
