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January 2026 by Allie G
I had a very disappointing experience at Francesca’s while shopping with my daughter and her two friends. One of the girls selected a purse clearly marked $19.95 in red on the tag. When the female employee rang it up, she abruptly said, “Oh, that’s not right,” and claimed the price was actually $50, stating that “someone messed up.”
While we stood there waiting, she proceeded to use white-out to cover the price on the tag, which felt extremely unprofessional. She then said she needed to tell her coworker, who was on the phone. When she explained it to him, he said someone misread the SKU and casually asked, “Well, do you want to buy it?”
There was no apology, no friendliness, and no attempt to make the situation right—just rudeness from start to finish. Mistakes happen, but the way this was handled was unacceptable, especially with young customers who were excited to make a purchase.
Customer service matters, and this experience completely missed the mark. I won’t be returning based on how poorly this situation was handled.
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September 2025 by Ammy Hellfang
The staff is always helpful and kind! Favorite place to get dresses for any wedding and love the jewelry!
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July 2025 by Brooke Painter
I stopped in today and Avery was such a huge help! I have a trip to Mexico coming up and she helped me pick out so many cute clothes for it. She was so caring and attentive, and made some really funny jokes when she was checking me out. She was such a life saver!
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April 2025 by Carlee Britton
I went in earlier today to find a dress for formal and there were so many amazing options. The store was clean and well put together. The employees were so incredibly sweet as well! Eve and Tula were so helpful. I will definitely be back here.
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March 2025 by Alyson Crist
The employees are always so sweet and helpful without being pushy or overwhelming. Styles are great too
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March 2025 by Kenna
Stopped by yesterday to pick up a dress (online order) expecting it to be a quick trip. The two girls working were SO SWEET and immediately offered me the dress in the next size up, encouraging me to make sure the dress fit. They even had me show them how it fit, and I felt so beautiful and cared for! They went above and beyond. Probably the best retail experience I've ever had!!! I never got their names but I wish I did, they were phenomenal. Plus the dress is beautiful and perfect for my event!
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January 2025 by Kerri Reiger
Shopped today and bought some beautiful sweaters. Absolutely loved the Manager and her assistant. Store is super clean and organized. Hats off to you!
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December 2024 by Elliana Nickel
Cam was THE most helpful and sweet employee I have ever run into at a clothing store. I came in today super frazzled because I had no idea what to wear for Christmas Eve, and Cam pulled so many options for me and was so attentive and helpful. I ended up buying a dress that they picked out that I would have NEVER picked off the rack for myself, but I felt so beautiful and Cam truly made my day so much warmer and easier.
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December 2024 by Aida Wates
They have a nice selection of dresses but I had an off experience last night.
I was looking at dresses and the female employee started a fitting room for me, placing some of the dresses in the room. The male employee didn’t smile or greet me, and stepped in front of me without saying anything while I was looking at clothing.
When I came to the fitting room, the dresses had been put back by the male employee and the female employee apologized and looked for them. I was in the fitting room trying on clothing with the curtain CLOSED and the male employee walks up and opens the closed curtain. Extremely strange to open a closed curtain considering they were all open when I entered the store. He apologized, but once I was outside the dressing room, he made no effort to show his remorse and instead hid in another part of the store.
The female employee was really nice and the clothing selection was great but I truly hated this experience.
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September 2024 by Кристофер Смит
My girlfriend and I came in today looking for a casual dress for a wedding. We were quickly greeted and welcomed by Cam. He was easily able to help my girlfriend find a dress that looks good and fits nicely. Not only that but he also helped her find some other clothing articles for other occasions. Cam really knows what he is talking about and gives a genuine, and friendly opinion. He upsells and suggests other items to go well with another, but he is not pushy whatsoever and is very sweet. He provided excellent customer service, made us feel welcomed, and surprised us with his demeanor and good attitude. Either give him a raise or a promotion of some kind, he deserves it.
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September 2024 by angie hardley
We had the most wonderful experience here. Cam was the most helpful attendant we have ever had in picking out clothing, helping us find the most beautiful cuts and colors for senior pictures. Thank you!
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December 2023 by John Fimple
Great place
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June 2023 by Amanda Rice
Take your time and really dig around, there is more here than meets the eye. I almost always find something. Currently they have some cute 4th of July inspires stuff that could be worn all summer. Always my first stop for a new date night outfit. The employees are always helpful and friendly.
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February 2023 by Sophia
Bad customer service. I had a not so great experience where I had troubles using my rewards points. I went to the Loveland location where they were much more friendly and were more than happy to help me. They were able to apply my rewards discount regardless of technical difficulties.
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December 2022 by Sarah Archuleta
Super friendly and helpful staff especially for never having been there before! And their stuff is cute
