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February 2024 by Rich B.
Good quality... good prices....
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February 2024 by B C
I had a horrible experience here with an associate making several statements about prices and discounts, then suddenly changing later. When I first posted a review, I received a response asking me to reach out so they could address the issue. When I reached out, all they had to say was "sorry our employee lied". They didn't do anything at all to try to make anything right with me.
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May 2023 by Patti Hildenbrandt
the emplyees are, polite, engaged and helpful. i have dealt with two different sites, Lakewood Co and Ft Collins Co. I was treated respectfully and my transaction was handled in an efficient manner.
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March 2023 by Pam Krause
Salesperson was helpful. I had an idea of what I wanted . It was the dining table or the counter top table. Was able to look at both and was able to make a decision rather quickly.
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February 2023 by Jessica Pond
Brandon was great to work with! It was my first time purchasing new bedroom furniture for myself and he was patient, attentive but wasn’t pushy at all. They had a nice selection of in stock pieces and they were reasonably priced.
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July 2022 by George K.
So a week later, I've only been told Furniture Row was "deeply sorry" and that my furniture is now slated to arrive in another two weeks. This message came from an Assistant Manager. I responded to inquire, once again, what Furniture Row is going to do to make this situation better, and I've not received a response. I've been told on multiple occasions that I would here from "Customer Care." This has not happened. It has become very clear that Furniture Row does not care that I have not had a good experience, they don't care to do anything to retain me as customer, and they're perfectly content me filling the rest of my house with furniture from the competition.
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December 2021 by Gene Cole
Justin was very helpful helping me choose a recliner. I went back several times to make sure it fit me.
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July 2021 by Chris Cosme
Awesome sales people. Choices in quality are great
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July 2021 by Susan D.
Ordered Amish bedroom set in March. Finally received all but the chest in July. Don't know when I'll get the chest.. impression I get is that I should be happy with what I got (since the bed set was not in when the delivery was arranged and it came in and was delivered with the dresser and nightstand) they don't know when the chest will come - but will let me know once they hear from their buyer. Does not feel acceptable to me. I was told when I bought this set that I would receive it in may or June.
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May 2021 by Ming X.
These days we can blame the pandemic, blame the transportation companies, blame global demand. That's what this company is doing. I purchased two items from Furniture Row. On the same day, I purchased two items from American Furniture Warehouse next door to them. I have received my order from American Furniture Warehouse within 10 days. Their private message to me is to tell me that someone did contact me with the update that my order would be delayed. They offered no resolution. They didn't rectify anything.
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April 2021 by Don Cochran
Easy shopping experience without pressure. Furniture was delivered ahead of promised time and delivery drivers were professional and safety conscious
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March 2021 by Jo Lopez
So far we’ve shopped two different Furniture Row locations and we’ve received very friendly, courteous and helpful service.
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January 2021 by Donna Perry Pape
Wonderful sales person. Took me right to what I was looking for.
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September 2020 by Michael Still
We’ve been looking for end tables for our home, but pretty much everything looked alike. We found the perfect solution while visiting the showroom. We appreciated the help in the store and on the phone to get our order placed.
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September 2020 by Jenna Hall
We have a very pleasant experience with Angie! We checked other places but found just what we wanted at exactly the right price! They sent us home with a bag of goodies including fabric protector and furniture polish! We will shop here again!
